J. Patrick Hunter | Page 3

Terrific, first class customer service I can't say enough about the purchase of my Mercedes Benz C-300 from Mercedes Benz Manhattan and especially the excellent customer service experience I can't say enough about the purchase of my Mercedes Benz C-300 from Mercedes Benz Manhattan and especially the excellent customer service experience treatment I received from Judy Piperno. From my first call to Judy expressing an interest in buying a Mercedes, Judy guided me through the entire process from start to finish in a very professional and courteous manner. Her thorough knowledge about the many different models available was impressive. When I ultimately selected my car and from the minute I entered the dealership to pick it up, I was totally impressed with Judy, Patrick H., Nick T. (Finance) and every other employee I met there for their friendly, approachable demeanor. I highly recommend this dealership and all of it's sales and service employees to those out there looking to buy a quality Mercedes Benz vehicle. More

Helpful 0

Report | Print

I am one of the cool kids now! Marcus was polite, not pushy. If he was, I would have walked away. I had already decided (two years ago) to reward myself with a Mercedes. I just coul Marcus was polite, not pushy. If he was, I would have walked away. I had already decided (two years ago) to reward myself with a Mercedes. I just could not decide which one. He helped me make the final decision. One thing missing on the car is the front Mercedes symbol does not light up. I am definitely one of the cool kids now! Thanks everybody! More

Helpful 0

Report | Print

Very Good Exprience From start to finish I felt great about my experience. Gregory was attentive and accommodating. He always called back in a timely fashion and even cam From start to finish I felt great about my experience. Gregory was attentive and accommodating. He always called back in a timely fashion and even came in on a day off to help out and make sure things went smoothly. Management worked with me to ensure that we all felt like we were making a good and fair deal. I could not be happier with the customer service, and the car is incredible as well. More

Helpful 0

Report | Print

Went the extra mile This car purchase was seamless. I was looking for a rather rare and expensive E class Amg S 4matic. Nicole and Patrick went out of their way to seam This car purchase was seamless. I was looking for a rather rare and expensive E class Amg S 4matic. Nicole and Patrick went out of their way to seamlessly help me navigate through the current inventory, but also what was potentially coming off lease. I was able to secure a dream car that was coming off lease with less than 9k miles at a great price. I would never have been to secure this car without both Nicole and Patrick going out of their way to see what was prospectively coming off lease calling the current lease owner and transitioning the car to me. This was truly a win, win for everyone and I ended up with a dream car at a great price and incredibly low mileage. More

Helpful 0

Report | Print

Best experience yet Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelo Greg was a delight. He was knowledgeable, affable, and made buying a car simple. We were in and out in a flash and dealt with fairly. He made a lifelong customer out of us. More

Helpful 0

Report | Print

Top Dollar, Bottom Shelf. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. Worst Purchase Experience of my ENTIRE LIFE! Went in to buy my first Mercedes. Did not know anything about the brand except some mild research. ***WARNING*** Cars look beautiful under the lights at Manhattan Mercedes. My piano black C63 AMG looked flawless in the dealership. Several days later, in direct sunlight, i saw swirls from compounding. When they tried to fix it, they swirled the entire car now on two occasions, leaving me with almost no clear coat. I spent $1500 to have the paint corrected and coated by a true professional. If you check BBB you will see this paint issue is a regular occurrence here at Mercedes Manhattan, although they are efficient at having these complaints removed. They have a shell company that jams a bunch of immigrants in the basement with high speed buffing machines who go right on in and destroy your paint. Its appalling, as my detailer and I saw first hand, they buff cars in the basement with improper lighting and dirty/used pads....BAD BAD BAD. I specifically asked, and was told that the car had a major performance component (limited slip differential), only to learn that the car did not have it after purchasing it. That mistake cost me $4,000. How an AMG comes without an LSD is anybodys guess...its flat out dangerous. Im also really disappointed in the build quality of this car. Ive also driven many loaner cars. They all rattle with bass and some whistle and/or whine at speed....not what i expected. My car has a symphony of undesired harmonics. So after much effort, i gave up with trying to have them do the right thing for me and went to my local Mercedes Dealership. That was a totally different experience. However, I just learned that the cars engine has an aftermarket tune installed in the car Even though i bought it at the dealership with a full CPO warranty. Seriously... Please do not patronize this establishment. I paid top dollar for bottom shelf antics. Great Business model...this is the type of review that comes from a profit first environment. I expected FAR better treatment from Manhattan Mercedes. Worst Purchase Experience of my ENTIRE LIFE!!! More

Helpful 2

Report | Print

Best car purchasing experience In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor t In summary, a perfect white glove, no BS experience. My salesman was john hart - all around good guy who knows his product and knows how to tailor the process to the specific customer tastes (and quirks). Everyone else with whom I met were quality individuals as well. I've never written commentary or recommended a dealership but I will recommend john and mercedes Benz of Manhattan. More

Helpful 4

Report | Print