JACOB GLUCK

The compressor on my Honda locked up. I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was I'm a HVAC mech so I knew what was wrong. The service advisor told me I to pay the $100+ diagnostic charge. He told me they found my compressor was locked up and needed a new one. After the was replaced the next day I had no AC. I made another appointment. He called to say they need to purge my system. A few hours later he called to ask if I had any problems with my power steering I told him "Never". He said that while my car was up on the lift they discovered that my power steering pump was 'shot' and I needed a new one. It had mysteriously gone bad while on the lift. I paid for a new one. After that was replaced I still had no AC. Another visit I told him that my power steering reservoir oil was bouncing when the car was running. He said that was normal. He said I now needed a new condenser coil for my AC. because it was clogged and they could not back flush it. I paid for a new on.e After $3200 my A/C was finally working again. 3 weeks later my pump started to growl and the steering fluid bubble out of the top. I made an appointment and after they checked they said they could not find anything. To bring it in the next time it did it. A few days later it did the same thing. I didn't turn it off and took it to Honda. My regular advisor was not there so I talked to another one. After they checked my car they said the Return pump hose had a leak in the rubber to metal crimp connection. Since it wasn't like that when I brought it in it would be replaced under warranty and no charges. He said he would have to order that hose and he would call me when it was in. When I went to leave I got almost to Cypress Blvd and had no brakes. I limped back to the service bay using the emergency brake. The advisor told me that he thought that my peddle seemed little soft when he pulled it around. He went out and found my brake fluid cup was almost empty. He added fluid and before he could get in and press on my pedal the fluid was on the ground. He looked under the car and said my metal brake lines were leaking. I told him I had no problem when I got there. Another mystery. I said that something must have happened coming out of the service bay or when they took it in. If there was oil in the bay it happened after they took it in. If not then it happened when they took it out and no one said anything about it. The advisor didn't say anything until I almost had gotten onto the highway. I waited inside for the service department to look at it. They said that is was just a coincidence that my line burst as I was leaving the dealership. They had to order new lines. They took me home again and later when he called he told me it would be $2,300 to replace my brake lines. Instead of snaking the old and new lines in and out they would have to drop my Rack and Pinion to replace the lines. That would take another day to order and make the repair. He also said that they would charge me to replace the power steering hose after the precious advisor told me there would be no charge. I'm still waiting for a decision on that and for them to let me know when my car is done after my 5th visit. As long as nothing else mysteriously breaks down I'll only need to check my power steering pump once a week and be very careful every time I come to a red light to be sure I am able to stop. More

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We purchased a car from Bryan Irizarry who is a Sales Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our fam Rep for Honda and did a great job in helping us find a car suited for us.. He was very cordial and honest with us. We highly recommend him to our family and friends or anyone that is in need of a car. He is very knowledgeable and friendly. You can find Bryan at Winter Haven Honda. More

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Very friendly and expert sales staff. We had no problems. More

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I have always taken my Honda CR-V to the Honda in winter haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking o haven and the last time I had it changed again their mechanic there forgot to replace my seal that goes with my oil filter? Therefore I was leaking oil after a week or two? I wish I had kept my receipt to know who worked on it ! But just be careful you never know if they do this intentionally to make money off you by forcing you to go back and letting them care for it when it was them who messed it up from the get go!!!!!! 👎👎👎 More

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Good dealer excellent vendor n excellent place work good for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy for costumes good equipment n excellent mechanics shop all personal its excellent n good deals n costumer happy More

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Jacob is the Best Got many cars from this Dealership. Trust me ssk for Jacob he is the best. He is a fair honest salesman and the deals you get from him you won't get a Got many cars from this Dealership. Trust me ssk for Jacob he is the best. He is a fair honest salesman and the deals you get from him you won't get anywhere else. More

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Great Expierence I came into dealership with my sister & brother in law who were interested in purchasing a new Honda Pilot. I had prior conversation with Jacob Glick I came into dealership with my sister & brother in law who were interested in purchasing a new Honda Pilot. I had prior conversation with Jacob Glick who greeted us when we arrived at the dealership. Jacob is great! He does not push you into anything makes you feel comfortable through out the process. He has a great product knowledge. There was never a question asked that he could not explain in detail. A great sales person most professional in his work. Great expierance! Howard Fitzgerald More

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2 vehicles in 4 months I went to several dealerships before going to Winterhaven Honda both times I went there. The dealerships I went to did not work with me on the deal I went to several dealerships before going to Winterhaven Honda both times I went there. The dealerships I went to did not work with me on the deal I needed, so I went to Winterhaven Honda. I purchased first a 2012 Honda CRV then recently I've purchased 20 17 Honda Accord. I will say this, they went above and beyond to get me the deal I needed the vehicle I wanted and the service above anyone else I've ever worked with. My first sales guy was Jacob and my second one on the 2017 was Luis Ortega. Both these gentlemen made the process easy and comfortable, which are 2 words that are rarely used in a dealership visit(my experience). Thank you winter haven Honda for having a team of professional staff working with the peaople, from sales personnel to finance and signature of final documents. More

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Winter Haven Honda Second purchase from Winter Haven Honda. Bought 2016 HRV. Jacob Gluck sent me the information I needed for purchase. He had the car ready to go the Second purchase from Winter Haven Honda. Bought 2016 HRV. Jacob Gluck sent me the information I needed for purchase. He had the car ready to go the next morning, and we were in and out very quickly. Matt Lewis got our phones synced up. Overall great buying experience! Mike Lopez was also efficient in the business office. More

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4 Cars in 4 Years- He is that good! Went on a Sunday after Thanksgiving in 2011 to get some prices thinking they would not be open, to our surprise they were. Was looking into a Used Fit Went on a Sunday after Thanksgiving in 2011 to get some prices thinking they would not be open, to our surprise they were. Was looking into a Used Fit, and got a GREAT deal on it. Seven months later I got in a really bad accident; driving on I4 during a rainy day someone hit my backend and spun me off the road into a treeline, I walked away with the only bruising. Went back and got a New 2012 Fit Sport and Love it too this day. My mother in law than went in the next year and traded in her car (HRR 2009) for a New Fit Spot 2013, she still loves her Fit. When I go in and get the car Serviced and Jacob is there, we talk and he is so nice. Never pushy, always honest and extremely helpful. Now I'm going to trade in my Fit (2012) for a newer model or for a different model. Jacob knows my family, and has always done right by us. He ALWAYS makes time for us, and if he is out on a day we call he ALWAYS gets back to us in a VERY timely manor. He is what I compare all my interactions with "car" sales people. Be to be honest I do not consider him the "typical" car sales person, because of his integrity, honesty and way he treats us more like extended family and friends. It is NEVER a chore or hassle, but the most enjoyable experience working with him. More

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