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JAMES (JIM) ORR
11 Reviews
11 Reviews of JAMES (JIM) ORR
September 18, 2023
Have always been happy with service dept. But this time they disappointed me. Had my car two and half weeks! Car was towed in and James called me to tell me they couldn’t get to it that da But this time they disappointed me. Had my car two and half weeks! Car was towed in and James called me to tell me they couldn’t get to it that day. Told him, fine but I needed it by Tuesday of the following week cause going on vacation. He told me it wouldn’t be a problem. Everytime I called to check on it I was told I didn’t have an appointment so everything came before me. I was still hearing this excuse on the morning I was to leave for vacation. At what point does your vehicle that has been towed in get put on the appointment list??? NOT HAPPY! I have been a loyal customer since 2013 but I guess that doesn’t matter! More
by panfhanner
Other Employees Tagged: Brenda Nappi
August 16, 2023
Very clean facility and the staff is very knowledgeable and helpful. Service is always great. and helpful. Service is always great. More
by nomiealex01
Other Employees Tagged: Brenda Nappi, Yusef Johnson, Kaylyn Hoggatt
July 29, 2023
Very courteous, and always concerned about the needs of their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. their customers. They work hard to resolve all issues and always end up with a positive result. I am very pleased to be a customer of Kia. More
by therealrangerjoe
Other Employees Tagged: Brenda Nappi, Yusef Johnson, Chris Arevalo, Natasha Bennefield , Makenzie Johnson, Gary Wade
May 17, 2023
The staff was very nice and knowledgeable. They took great care of my car. I would recommend Kia to anyone. They took great care of my car. I would recommend Kia to anyone. More
by canlashae8705
Other Employees Tagged: Yusef Johnson, Chris Arevalo, Tequila Core , Nokomis Croney, Kendal Long, DJ Stokes, Cedric "BUD" Thrash, Gary Wade
March 31, 2023
This dealership is great. They provide friendly customer service! They are attentive and work to make you feel at ease. They provide friendly customer service! They are attentive and work to make you feel at ease. More
by adcf99
Other Employees Tagged: Chris Arevalo , DJ Stokes
August 18, 2022
James Orr and his team went above and beyond in spite of the difficulties of my old KIA Rio. 5-star service. Thanks to the shuttle drivers as well. They were very corteous. Thanks for the patience. I know I the difficulties of my old KIA Rio. 5-star service. Thanks to the shuttle drivers as well. They were very corteous. Thanks for the patience. I know I should get a new car More
by mleonav
Other Employees Tagged: Makenzie Johnson, Cedric "BUD" Thrash, Gary Wade
July 14, 2022
Busy Service Dept, (the only one in our area that actually had qualified techs) but they were efficient, honest and upfront about expectations for work and time frame. Able to verify my issue was c actually had qualified techs) but they were efficient, honest and upfront about expectations for work and time frame. Able to verify my issue was covered under Kia warranty and put me in a rental car -Hertz at the Columbus airport was also fabulous- and replaced my engine 3 weeks ahead of schedule. James “too tall” Orr is a true asset to their service department. More
by Bobbieyandell
