JASON BELTRAN | Page 4

Worked with Brenda, Jim and Jason thru text messages to buy a 2023 Jeep Grand Cherokee Summit. Could not have been easier or more professional in any regard. I was in Northern Wisconsin at the time and the buy a 2023 Jeep Grand Cherokee Summit. Could not have been easier or more professional in any regard. I was in Northern Wisconsin at the time and they helped me find the right vehicle and assured me it would be available to me by the time I returned to the Chicago area a few days later. They gave me top dollar, more than I reasonably could’ve expected on my trade. I made it to the dealership to close tonight and I was in and out in very little time. They made a purchase of this size seem so simple and yet took the time to answer any question I had. Jason even anticipated a few questions he thought I’d ask and answered those informatively. these people know their stuff and they know how to treat new clients. I’ll be back ladies and gentlemen. This process could not have gone better. With deep gratitude I thank all of you. More

Report | Print

Staff is great and the whole buying experience was amazing. I highly recommend Nelson Arroyo amazing. I highly recommend Nelson Arroyo More

Report | Print

When beginning discussions with their phone rep, I was promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make promised that they had the vehicle available to lease at my price range within my zip code in Chicago and would use the value of my trade-in to make it work with a minimal amount down to cover title registration and additional fees. Based on that conversation, I made the 35-minute drive each way to Hawk CDJ in Forest Park, IL. Upon arriving, I met with Jason Beltran, who had me start from scratch and go over everything from scratch while the sales manager Dominic Cappelluti evaluated my trade-in. After going through the figures, including trade-in value, Chicago lease taxes for my zip code, and $ down, Jason assured me that he had a vehicle in transit that would meet my needs and pricing. He shook my hand and promised to let me know when the vehicle arrived in the next week or so. Jason Beltran then sent me two follow-up emails thanking me for my visit, promising to follow up, and encouraging me to reach out with any further questions. Less than a week later, I noticed that the vehicle was being listed on their website, and I confirmed with their General Manager, Jim Kinney, that the vehicle had indeed arrived. I then replied to Jason Beltran's email, called the dealership to be informed that Jason was busy with other customers and couldn't come to the phone, and left him multiple messages with the sales team, his manager, and on his VM - but received no responses or returned calls. Dominic Cappelluti, to his credit, then took over and patiently went through the figures with me. They came to approximately double the monthly payment Jason and I had discussed. In addition, they would only offer me $1,500 toward my down payment for a vehicle that JD Power & KBB both priced in at more than $6K above the payoff as a trade-in (and, incidentally, other dealerships had just offered me certificates to honor those figures as a trade-in credit - which I showed Jason). When asked why (a) the figures Jason Beltran gave were not being considered, let alone being honored, and (b) why it was that I wasn't informed upon the vehicle's arrival, no fair answer was provided, just meaningless platitudes. I then questioned why it was that Jason Beltran was ghosting me; no reasonable answer was provided for that as well. The manager even tried to say that Jason wasn’t there that day, but when I pointed out that one of the phone reps had just spoken to him in person and Jason had told her that he didn’t have the time to talk to me then, the manager got a little tongue-tied and began grasping for excuses. It's likely that Dominic was straightforward with the pricing and that the sales department was hoping desperately to bait me in and close at a higher price point once they had me there. And I’ve noticed a lot more of that lately in many dealerships – unfortunately, it's a sign of the economic times combined with the steady degradation of integrity within the auto sales industry. If it were possible to rate Hawk CDJR with fewer than 1 star, I would do so in a heartbeat. Their treatment of me was demeaning, unprofessional, and dishonest. TWO SUGGESTIONS: 1) Do not come into their dealership without a commitment in writing; it's simply not worth the time or aggravation. 2) I’ve noticed that I’m not the only consumer to have had similar issues of this nature recently. SHARE YOUR STORIES so that ownership takes note and takes action. More

Report | Print

The whole team was polite, knowledgeable,and made the whole experience so easy from start to finish. Jay (Jason) was so patience and kind. I would definitely recommend him. I love my new Jeep❤️❤️ whole experience so easy from start to finish. Jay (Jason) was so patience and kind. I would definitely recommend him. I love my new Jeep❤️❤️ More

Report | Print

The employees @ Hawk Chrysler are professional, courteous, and friendly. It was a pleasure just to set in the waiting room and enjoy the customers like myself it actually took my mind off of my car courteous, and friendly. It was a pleasure just to set in the waiting room and enjoy the customers like myself it actually took my mind off of my car... thanks, HAWK CHRYSLER More

Report | Print

Love the way I come in I leave out happy this the 3 time I came to y’all to get a car and I was very happy I came to y’all to get a car and I was very happy More

Report | Print

They were very good at taking care of me and my needs and I'd tell my friends and family about them I'd tell my friends and family about them More

Report | Print

The staff was very welcoming. The service wait time was shorter than expected. Also, the fact that they have an espresso machine in the waiting area is amazing! The service wait time was shorter than expected. Also, the fact that they have an espresso machine in the waiting area is amazing! More

Report | Print

Jason Beltran is the BEST salesman hands down! He goes above and beyond his duties. He goes above and beyond his duties. More

Report | Print

I was looking for a Hellcat for months! After speaking with at least 20 dealerships, I came across Hawk Dodge. I spoke with the Sales Manager Anthony...After a brief negotiation...that no After speaking with at least 20 dealerships, I came across Hawk Dodge. I spoke with the Sales Manager Anthony...After a brief negotiation...that no other dealer would even discuss, we came to a great deal! My salesman Jason B. was amazing! I have been buying cars for many years, several per year and Hawk is by far the BEST! If you want a Chrysler Dodge or Jeep....go to Hawk! BTW...I live in NJ and my deal was so awesome I could even afford the shipping! Thank You Anthony and Jason! More

Report | Print