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JD Busby
JD Busby at BMW of Gainesville
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JD Busby | Page 3

Assistant Service Manager

BMW of Gainesville

2853 N Main St
Gainesville, FL 32609

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4.9
158 Reviews

Have been in Automotive industry since a Teenager. Started as Mechanic and after 15 years moved into a Service Advisor. In my spare time I Love Cooking and spending time with Family. I Love Traveling and Roller Coasters. Hope to See you at BMW of Gainesville!

Dealership Experience

5 yrs, 1 mo

Industry Experience

34 yrs, 6 mos

Specialties & Trainings

BMW Certified

4.9

158 Reviews

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158 Reviews of JD Busby

January 06, 2024

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Employee Rating

Very friendly and efficient! Made every effort to make a bad situation a good one! More

by CATHE957
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Recommend Dealer
Yes
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Jan 08, 2024

BMW of Gainesville responded

We're delighted to hear that our team was able to turn a challenging situation into a positive experience for you. Providing friendly and efficient service is important to us, and we appreciate your kind words. Thank you for your feedback and for choosing us!

December 30, 2023

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Employee Rating

The staff is amazing every time I go everyone is ready to help and when I get to the show room everything is always prepared and ready More

by Nisha952002
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charles Beyer

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Jan 02, 2024

BMW of Gainesville responded

Thank you for your kind words and positive feedback! We're thrilled you consistently have a great experience with our staff. Ensuring that our customers feel welcomed, supported, and prepared for their visits is a top priority, and it's rewarding to know that we've met these expectations. Your satisfaction means a lot to us, and we appreciate your trust and loyalty. Thank you for choosing our dealership, and we look forward to continuing to provide you with exceptional service.

November 19, 2023

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Efficient pleasant staff! Good turnaround. Appointments available. Nice functional facility while you wait for your car. More

by rrosadogidoc
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Recommend Dealer
Yes
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Nov 21, 2023

BMW of Gainesville responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff efficient and pleasant, and we appreciate your kind words about our good turnaround times and available appointments. Your feedback is important to us, and we look forward to providing you with the same level of service in the future. Thank you for choosing us, and we appreciate your business!

November 12, 2023

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Employee Rating

Courteous , professional , they address every issue and explain them to you. I did a maintenance service and I didn't have to wait too long JD was very helpful More

by vesely1958
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Service Time
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Recommend Dealer
Yes
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Nov 13, 2023

BMW of Gainesville responded

Thank you for taking the time to share your positive experience with our service department. We're happy our team was courteous, and professional, and addressed every issue to your satisfaction. We're also pleased that the maintenance service was completed efficiently and that JD was helpful throughout the process. Your feedback is valuable to us, and we appreciate your trust in our dealership. We look forward to serving you again. Thank you for choosing us!

November 11, 2023

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I trust and know they will always provide great service! Wait time was reasonable. I like that they usually offer you a loaner car if they know that it will take a few hours. More

by normauri
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Recommend Dealer
Yes
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Nov 13, 2023

BMW of Gainesville responded

Thank you for your kind words and your trust in our service. We're pleased you had a positive experience and found the wait time reasonable. Providing a loaner car is one of the ways we aim to make the service process more convenient for our valued customers. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service. Thank you for choosing BMW of Gainesville!

November 06, 2023

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Employee Rating

Excellent attention ,professional JD always shows the customers a personal attention , this what makes likely buying my 3 rd BMW at this dealership . CCuadros MD More

by DOCCUAD
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Workmanship
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Recommend Dealer
Yes
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Nov 07, 2023

BMW of Gainesville responded

Thank you for your kind words! We're thrilled to hear about your excellent experience with JD. Providing personalized attention is a priority for us. We're honored that you've chosen us for your BMW purchases, and we look forward to continuing to serve you. If you have any further comments or need assistance, please don't hesitate to reach out. Thank you for being a valued part of our BMW of Gainesville family!

November 05, 2023

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Employee Rating

$300 for labor costs to replace the battery? I believe there should be an explanation for such high charges. More

by LFYANG2012
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Workmanship
Service Time
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Recommend Dealer
No
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October 22, 2023

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As always the staff and service was very good. Friendly and helpful. No issues at all. More

by jody9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hepler

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Oct 23, 2023

BMW of Gainesville responded

Thank you for your continued trust in us! We're thrilled you had another positive experience with our staff and service. Thank you for choosing us, and we look forward to serving you again.

October 07, 2023

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Employee Rating

Friendly staff and David service Guide was outstanding everything was on time no complaints at all recommend highly. More

by rgt1
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Service Time
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Recommend Dealer
Yes
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Oct 09, 2023

BMW of Gainesville responded

Thank you for your kind words! We're delighted you had a positive experience with our staff and that David provided outstanding service. Thank you for recommending us!

October 04, 2023

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Employee Rating

Had a very unprofessional experience during the trade-in/buying transaction. Will not recommend this dealership to friends/associates which might be considering leasing/purchasing a vehicle such as More

by ALFONSOGARROTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Alex Gold, Leandro Claros

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