JEFF JACOBS | Page 2

My first experience buying a used car was so easy, so many cars to choose from. The atmosphere was active, helpful, easy going. The staff was so helpful and moved me through the process efficiently. The many cars to choose from. The atmosphere was active, helpful, easy going. The staff was so helpful and moved me through the process efficiently. The whole purchase went without a hitch. I love my Nissan Rogue ! It is perfect for me and I am so happy. More

by Andy Verified Customer Verified Customer

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The team was very professional. Kept me updated on how long it would take for the oil change and checking for needed maintenance . Kept me updated on how long it would take for the oil change and checking for needed maintenance . More

by boborhonda0324 Verified Customer Verified Customer

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Long wait for service and didn't give any update about what's going on what's going on More

by DRASHAWNCALVIN90 Verified Customer Verified Customer

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I would give 0 zeros if I could. The mechanics half do the job and has caused thousands in damages. I have reached out to the manager and he has been no help either. The mechanics half do the job and has caused thousands in damages. I have reached out to the manager and he has been no help either. More

by Bjk262324 Verified Customer Verified Customer

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I have been very satisfied with the service since I started having our car service here, everyone have always been very helpful and kind. I have recommended others to come here as well for service on started having our car service here, everyone have always been very helpful and kind. I have recommended others to come here as well for service on thier Nissan. More

by eveashe Verified Customer Verified Customer

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Not the same great service I was use to at this location. Hopefully better next time Hopefully better next time More

by usafwife521 Verified Customer Verified Customer

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George is amazing. He listens to what you need at the moment. You dont feel rushed and he tries to accommodate you if there are available slots even if i called late. He listens to what you need at the moment. You dont feel rushed and he tries to accommodate you if there are available slots even if i called late. More

by JAZZ Verified Customer Verified Customer

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Hudson Nissan is a first rate dealership, providing A-1 service and amenities . there service team is always friendly and looking out for the Customer. service and amenities . there service team is always friendly and looking out for the Customer. More

by JOHNFRAZIER843 Verified Customer Verified Customer

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If you are considering buying a vehicle from Hudson Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot Nissan, beware of how they treat you after the check clears. They will say whatever it takes to get you to sign, but the moment you drive off the lot, you no longer matter. My husband and I are reasonable people and we try to be loyal customers. Just recently, we took our car to their service department for a minor squeak. They kept the car for three days just to diagnose it, didn't have a loaner vehicle available, and ultimately charged us $300 for basic "brake hardware" on one side. We thought the price was steep and the wait was long, but we paid it without a single complaint because we wanted to maintain a good relationship. However, we draw the line at the dealership’s negligence costing us $4,000. When we purchased our car, we made it explicitly clear that a specific federal tax credit was a material, deciding reason for our purchase. The sales team assured us we had all the necessary paperwork in our folder to submit to the government. That was completely false. Hudson Nissan refused to perform a legally required, 5-minute administrative task on their end to register the sale. Because of this missing government form, our tax return was rejected, and we are now out $4,000. We tried to make it as easy as possible for them to fix. Last Saturday, we physically brought them exact, step-by-step instructions on how to quickly register the sale online. Our saleswoman told us it was their busiest day, everyone in the finance department was "too busy with new sales," and we should come back Monday. (Message received: if you aren't actively handing them money today, you aren't a priority). We respected their time and returned Monday afternoon. We were handed off to the General Sales Manager, Jeff Jacobs. Instead of taking five minutes to help a returning customer fix a paperwork error, Jeff gave us the ultimate runaround. He confidently gave us factually incorrect information about the vehicle we purchased, claiming it didn't qualify because it "wasn't made in America" (which is completely false for the specific used-car program we bought under; you would think a General Sales Manager would know the rules for his own inventory). He acted like he had never heard of this standard government procedure, promised to "elevate the request," and sent us on our way. It is now a full week later. Jeff has completely ghosted us. No call, no update, no resolution. Regardless of the car you're buying, you need a dealership that understands the required legal paperwork and supports its customers when mistakes occur. Hudson Nissan does not. Until Jeff Jacobs and his management team decide to take five minutes to do the right thing and process our paperwork, I strongly advise taking your hard-earned money elsewhere. More

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Always friendly folks. I’ve been coming here since they opened and I won’t go anywhere else. I’ve been coming here since they opened and I won’t go anywhere else. More

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