JEREMIAH PFLUGER | Page 3

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

Thank you for recognizing Jeremiah’s excellent customer service. It’s great to hear he made your service visit for your Toyota Prius c pleasant. Let us know if you need any further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

Hello, thank you for the five-star feedback. We’re happy we could arrange your Toyota Camry service for the next day and that Jeremiah made your visit enjoyable with hot chocolate and buttered popcorn. Please let us know when you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience, Karen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

Thank you for the positive feedback on your Toyota Corolla Cross service. We’re glad our team delivered quick support and gave useful advice on tires and oil changes. Jeremiah and everyone here look forward to helping with your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

We’re glad Jeremiah took the time to walk you through the Toyota app and made sure it was up and running before you left. It’s wonderful to hear his patience made your Corolla Cross appointment so pleasant. Thank you for sharing your experience and for choosing us. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

It’s great to hear that JEREMIAH and our service team attentively addressed your tire concerns and explained everything clearly. We appreciate your trust in keeping your Toyota RAV4 running smoothly and look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

Jeremiah is pleased everything was outlined ahead of time and that no extra fees were added. We’re glad you’re satisfied with the service on your Toyota RAV4. Mitchell Darrow mitchell.darrow@russdarrow.com

Russ Darrow Toyota of West Bend responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com