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Nicholas Pastorelli
Nicholas Pastorelli at Russ Darrow Toyota of West Bend

Nicholas Pastorelli

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of Nicholas Pastorelli

August 29, 2026

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Employee Rating

Repair was done quickly and at the stated price. Waiting room is comfortable and clean. More

by rwak1000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Janessa Rios

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Aug 29, 2026

Russ Darrow Toyota of West Bend responded

Hearing that the repair on your RAV4 was completed promptly at the price we quoted means a lot to our service team. We’re glad the waiting room felt comfortable and clean during your visit. Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2026

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Employee Rating

Every thing went smoothly. Very friendly and efficient. Appreciated the phone call and text when done. More

by pamkretz1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2026

Russ Darrow Toyota of West Bend responded

Thank you for sharing your feedback on your Toyota Highlander service. We’re glad Nicholas and the team provided friendly, efficient care and kept you informed by phone and text. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 18, 2026

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Employee Rating

Always get me in fast and efficiently great work done. every time. Service and sales team always pleasant and helpful. More

by calu1inwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER

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Jul 18, 2026

Russ Darrow Toyota of West Bend responded

We’re glad we can get your Tacoma in quickly and complete service efficiently. Our service and sales teams appreciate your kind words about their friendly, helpful support. Thank you for the 5-star rating and for trusting us with your Toyota. Mitchell Darrow mitchell.darrow@russdarrow.com

July 16, 2026

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Employee Rating

I had repairs done to my vehicle and was then presented with a great offer from the dealership to purchase my vehicle. Cole took care of everything seamlessly and as always, has great customer rapport. More

by Jenamac76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz , Cole Lutz

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Jul 16, 2026

Russ Darrow Toyota of West Bend responded

We’re glad to hear the repairs on your Toyota and the purchase offer flowed so smoothly. We’ll definitely pass along your praise to Cole for his attentive approach. We appreciate the five-star review and look forward to serving you again. Mitchell Darrow mitchell.darrow@russdarrow.com

June 02, 2026

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Employee Rating

They had problems getting parts so they gave us a free loaner which they didn't have to do More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 02, 2026

Russ Darrow Toyota of West Bend responded

It’s great to hear a loaner vehicle kept you on the road when parts were delayed. We’re grateful you chose us for your Toyota Sienna service and thankful to Nicholas for helping out. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

May 17, 2026

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Employee Rating

The service agents are very knowledgeable and helpful. They kept in touch via text messages while I was waiting. More

by DSzper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 17, 2026

Russ Darrow Toyota of West Bend responded

Thank you for highlighting how our team kept you informed via text during your Toyota bZ4X service and offered knowledgeable support. We’re glad the updates made your wait easier. Please reach out if there’s anything else we can assist with. Mitchell Darrow mitchell.darrow@russdarrow.com

May 03, 2026

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Employee Rating

Very courteous, always treats me well. Service has been very good. work is documented and explained to me. More

by Lois Knoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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May 03, 2026

Russ Darrow Toyota of West Bend responded

Thank you, Lois, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

April 14, 2026

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Employee Rating

Jeremiah is patient and professional, able to translate technical jargon and processes in a way I can understand. He is knowledgeable of parts, labor, processes, and costs. He acknowledged our coupon req More

by robcolleenmas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JEREMIAH PFLUGER , Mason - Sales / Appraisals

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Apr 15, 2026

Russ Darrow Toyota of West Bend responded

Thank you so much, Rob, for your kind words for Jeremiah and Nick and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

April 13, 2026

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Employee Rating

Very fast and friendly. I liked that they didn’t try to sell me anything. More

by Taylor Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 13, 2026

Russ Darrow Toyota of West Bend responded

Thank you for the five-star rating. Nicholas and the team are pleased our Mazda service was fast and friendly and that we focused solely on the service you requested. Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2026

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Employee Rating

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Abigail Lundberg , Keith Mcginnis

Print
Jan 31, 2026

Russ Darrow Toyota of West Bend responded

Lisa, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

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