JONATHAN SHAFFER
JONATHAN SHAFFER at Southern Ford

JONATHAN SHAFFER | Page 4

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
103 Reviews
4.9

103 Reviews

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103 Reviews of JONATHAN SHAFFER

June 15, 2026

Dealership Rating
Employee Rating

Jonathan was personable and kept me informed about my car. I like the video of the problems they found. More

by Adam.l.ortiz
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 17, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 15, 2026

Dealership Rating
Employee Rating

I will never use this dealership ever again. They didn't tighten my lug nuts which I lost two of them. I drove from Newport News to Portsmouth and back with the rear wheels about to fall off. Th More

by JETTEMCFADDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Manny Patel, Curtis Grubbs

Jun 17, 2026

Southern Ford responded

Thank you for bringing this to our attention, Jett. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 14, 2026

Dealership Rating
Employee Rating

Awesome The service was excellent they let me know everything about my car and made sure everything was good More

by Essencewalker91
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 17, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 13, 2026

Dealership Rating
Employee Rating

Service was as expected. Jon provided the necessary information up front so there were no surprises at the end. More

by dritchson50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 13, 2026

Dealership Rating
Employee Rating

Jon was a great service manager and made dealing with my recalls so simple. I love getting the technicians video reviews too. 5 stars! More

by Jcjhiggins08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 12, 2026

Dealership Rating
Employee Rating

Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2026

Dealership Rating
Employee Rating

Jonathan is a pleasure to work with. He communicates throughout the service appointment and is very easy to reach. Highly recommend this service department More

by Jwise20
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 17, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 11, 2026

Dealership Rating
Employee Rating

I brought my truck in since the check engine light was on and Jonathan was nice and professional the entire time. Got me taken care of quickly and updated the software on my truck. More

by k03nl33
Recommend Dealer
Yes

Other Employees Tagged: JONATHAN SHAFFER

Jun 17, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 11, 2026

Dealership Rating
Employee Rating

Jonathan was phenomenal. Very knowledgeable and thorough. He went ao e and beyond to assist me during this process. More

by David.conrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 11, 2026

Dealership Rating
Employee Rating

Very though and quickly addressed my visit and took care of it quickly. I would reirn again. More

by rfursa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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