JR Amaya | Page 2

traded my 2024 4 runner for a new 2026 4 runner! well treated and helped every step of the way! well treated and helped every step of the way! More

by DCAIN5 Verified Customer Verified Customer

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I've been here many times this is the third car that I brought to this dealer for service. It was my first oil change at 5k miles and I had just gotten new wheels (kept stock tpms sensors) the tire shop c brought to this dealer for service. It was my first oil change at 5k miles and I had just gotten new wheels (kept stock tpms sensors) the tire shop cleared the sensors and the stock sensors needed to be reassociated/paired. Findlay wants 175 to pair stock tpms sensors, that seems insane to charge an hour shop labor for 5 minutes of work. I complained but they wouldn't work with me at all despite agreeing that it would only take a few minutes. I expect better service. Edit: Someone from Findlay called me and offered an apology but said there is nothing they can do about the diagnostic fee so I drove 35 minutes each way to another Toyota dealer and their service department apologized for the issue at Findlay and they paired the tire pressure sensors in less than 3 minutes using their scanner, they didn't even bother writing up paperwork on it. He said they wouldn't charge a diagnostic fee unless the pressure sensors didn't connect. That same 3 minute service would have been $175 at Findlay. I really shouldn't have to drive across town to get good service. More

by Tfreet Verified Customer Verified Customer

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Your service department is the best I've encountered over the years. Specifically, my service advisor - Phil Crabtree is by far the "best of the best". He is totally customer oriented and cares about your cu the years. Specifically, my service advisor - Phil Crabtree is by far the "best of the best". He is totally customer oriented and cares about your customers. I have learned to trust him completlly over the years and he is the main reason I keep coming back to Findlay for mr my service and any repairs. Your technicians are also "top notch". More

by AFCRIZ Verified Customer Verified Customer

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Good customer service Fast service and timing Friendly advisors Will go back for all my services Friendly advisors Will go back for all my services More

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I do not appreciate upselling I asked for just an oil change he tried to slip in an extra service of tire rotation and inspection. I do appreciate the offer but I specifically said oil change only and wh change he tried to slip in an extra service of tire rotation and inspection. I do appreciate the offer but I specifically said oil change only and when he told me the price and service it was with inspection and tire rotation and I had to tell him I clearly said I only want a oil change today because I had personally jus rotated the tires and changed the brakes so I do not appreciate that al all when I clearly said no to those options and he still tried to slip them in like I wouldnt notice and that’s very shady business practice! More

by ANDSWEI Verified Customer Verified Customer

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It was my first time going to get maintenance done on my Tacoma and it was quick and easy! Tacoma and it was quick and easy! More

by PEPE07ADRIAN Verified Customer Verified Customer

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Fast service and Junior our technician is friendly and knowledgeable. He answered all our questions. knowledgeable. He answered all our questions. More

by LasVegas702 Verified Customer Verified Customer

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Excellent service and communication. Everyone was on top of the issues on my car and let me know the status of the work as it progressed. Everyone was on top of the issues on my car and let me know the status of the work as it progressed. More

by JIM_SIMS55 Verified Customer Verified Customer

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Xavier was very courteous and professional; attended to my request very promptly. Gave me early feedback on the time my tire would be replaced - offered Uber services to and from so I would not have to si my request very promptly. Gave me early feedback on the time my tire would be replaced - offered Uber services to and from so I would not have to sit and wait, and accommodated my request to be picked up after work so I didn't have to miss hours. Totally great service. More

by CTORRES101953 Verified Customer Verified Customer

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