Jab Rahman | Page 43

Great experience I am so glad that I have came to Honda Valley for my first car buying experience! Id say the smartest choice for me during this process. I came in for I am so glad that I have came to Honda Valley for my first car buying experience! Id say the smartest choice for me during this process. I came in for the first time very nervous but Joe helped me out and I was satisfied with the customer service he provided. I knew exactly what I wanted and Joe was able to work something out for me with the certain circumstances that I had, as well as Jab. Every step was no hassle, Joe kept in touch with me via email and phone call to keep me updated with the process which was great. It is reassuring to know I am not forgotten and the service was consistent until the very end. I ended up getting the Honda Civic that I have been longing for and all thanks to Joe and the rest of Valley Honda! I definitely plan on coming back to Valley Honda for more future purchases. More

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An enjoyable car-buying experience Brandon Brabec listened to what we wanted, was fully prepared when we came in to test drive a CR-V, knew the vehicle, and made the entire experience e Brandon Brabec listened to what we wanted, was fully prepared when we came in to test drive a CR-V, knew the vehicle, and made the entire experience enjoyable. We've had a Honda Accord from another dealer, but Brandon and Jab have won us over to Valley Honda. Although our CR-V wasn't in stock, the dealer ordered it for us, and Brandon kept us apprised of the status. When the vehicle arrived, the pick-up and payment process was simple, and was professionally managed. When we declined some of the options offered, we never felt pressured to change our minds. We first did a test drive of the CR-V at that other local dealer, but the salesperson there ignored almost every word we said, instead sticking with his canned pitch. We later wrote back with the exact specs for the vehicle we wanted, and his reply ignored those specifics. We were invited to give feedback to the sales manager, but he never returned our call. That other dealer could learn a lot from the folks at Valley. More

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Very Professional I leased a new Accord today from Andrew at Valley Honda. Andrew and Jab were a pleasure to work with and was able to help me find a great deal. I'm I leased a new Accord today from Andrew at Valley Honda. Andrew and Jab were a pleasure to work with and was able to help me find a great deal. I'm very happy with the experience. More

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Great experience - everyone we dealt with was wonderful Great car buying experience from start to finish. Jamie was wonderful to work with, kept me updated on the process all along (the car we purchased was Great car buying experience from start to finish. Jamie was wonderful to work with, kept me updated on the process all along (the car we purchased was ordered from Honda). I had been in touch with several dealers when we began our search, and Valley Honda was able to offer us the lowest cost and financing over the other dealers. Everyone we touched at Valley Honda was polite and courteous, and we were very impressed with the dealership in general. Best car buying experience to date! More

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wonder experience I love the van and the associate is courteous even the sales manager is nice and helpful the price is good and affordable compared to other dealer I love the van and the associate is courteous even the sales manager is nice and helpful the price is good and affordable compared to other dealers More

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Had to walk away from 2016 Honda Pilot Touring Purchase Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down Dealt with Jonathan Olivares. Received Internet email quote from him on October 22nd. Test drove Pilot Touring on same day, October 22nd. Put down $500 deposit on October 26th in order to get our color selection and "place in production line" for a Lunar Silver 2016 Honda Pilot AWD Touring. Vehicle came in on 11/11. My wife and I made arrangements (babysitter, time off of work) for Monday, November 16th to purchase our Pilot. My wife and I spent 2+ hours at the dealership filling out credit apps, talking about accessories, etc. Then I asked him to talk about the price, but was told the price was the price. I told him that part of every vehicle purchase I was ever involved in included a healthy discussion about the price. However, he said it was a firm price. He talked with his Sales Manager, Jab, who said nothing could be done. Looking at the email quote I received on 10/22, it officially expired on 10/30 (I was there to purchase on 11/16). I told him that I have never purchased a vehicle at MSRP, and I was not going to start. Sales Manager (Jab), who also said he spoke with the the General Manager was unwilling to move at all on the price. I even produced a valid competing Internet quote (from that morning 11/16) that was significantly below MSRP and asked him to match that, or come even close. He was still unwilling to budge, just staring at me and my wife. I was in complete disbelief that I had to walk away from such a significant purchase of the exact vehicle we have been wanting. Jab was very defiant and stated he was very confident that he can sell it for MSRP or above. I am sure he can, but to rub it in our face is very, very unprofessional. He simply was unwilling to negotiate at all with us on anything, like accessories, protection package, and obviously not price. At the very last minute (as he realized we were going to walk out of the dealership) he came down $200. That is a waste of my time, my family's time, and my money to take that much time out of my Monday morning (and other time with test drive, etc.) to not be willing to gain a new customer. Does Valley Honda understand how important "new customers" are with getting those service $$$? In this case, obviously not. I am a longtime Honda customer (previously owning Pilot and Accord vehicles), However, due to this unprofessional potential customer service experience with Valley Honda, I will never purchase a vehicle from them. Additionally, it is my consumer responsibility to let others know of my horrible experience. I have since gone to another Chicagoland Honda dealership to purchase the same vehicle at a much lower price than MSRP, even though I have had to wait much longer. More

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My FOURTH Honda accord As mentioned above this is my fourth Honda Accord and this time it was Nikki who helped me in the purchase the Honda Accord. Nikki handled the entire As mentioned above this is my fourth Honda Accord and this time it was Nikki who helped me in the purchase the Honda Accord. Nikki handled the entire sales process very patiently and followed up the purchase periodically. Jab was there to give a helping when needed. I very much appreciated and loved the way Nikki handled the whole process and I was able to drive off with the new Honda faster than anticipated. I will definitely seek her for my next purchase.. Asrar Kazmi Less More

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Very Good Experience Jab and Brittany did awesome job to get our dreamed van. we have received excellent customer service from both of them. Thank you to both. Jab and Brittany did awesome job to get our dreamed van. we have received excellent customer service from both of them. Thank you to both. More

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great from beginning to end Brittany and Randall took care of our needs expertly throughout the process. We started out looking at used cars and in the end bought a new one so th Brittany and Randall took care of our needs expertly throughout the process. We started out looking at used cars and in the end bought a new one so the process required real expertise to weigh the pros and cons. Also, the dealership is a gorgeous facility! I have never seen a cleaner service area! Bravo to Brittany, Randall and the entire team at Valley Honda! Oh, and the new Honda Fit is an amazing little car - LOVE IT! More

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Great Experience Victor and Jab were great to work with. They were communicative throughout the car buying process and continued to update me on the status of my new P Victor and Jab were great to work with. They were communicative throughout the car buying process and continued to update me on the status of my new Pilot which was on order. The Pilot arrived exactly in the time frame I was given and it is a wonderful new vehicle. More

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