Jack Basciano | Page 9

Megan was excellent to work with, she was very patient and thorough! If she didn’t know the answer to something she would find it. I would definitely recommend her! and thorough! If she didn’t know the answer to something she would find it. I would definitely recommend her! More

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It was a very good experience! Everyone was very pleasant and nice! Also Very helpful. Everyone was very pleasant and nice! Also Very helpful. More

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I’m a Subaru return customer, for two great reasons: great car value and excellent customer service from purchase through maintenance. great car value and excellent customer service from purchase through maintenance. More

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The cars are wonderful & the process could not gave gone more smoothly. Thank you Matt & Premier Subaru! more smoothly. Thank you Matt & Premier Subaru! More

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If I can give a negative start I would! I am not sure if the salesman received the appropriate training, there was a major lack of communication on every single part of the transaction. He I am not sure if the salesman received the appropriate training, there was a major lack of communication on every single part of the transaction. He failed to communicate to me about the timeline of my vehicle being ship to the dealership. I have to call every time I feel like I can’t wait anymore just to fine more information about my vehicle when he told me I would be contact at least 2 times before my car would even get in the dealership. He also failed to help me gather enough information on what I need on the insurance to ensure I get everything properly prepare to pick up my car. All he sent me was the car VIN number through email, which he failed to write down and I just found out today through the service department! No wonder he never email me unless I email him first because he don’t even have my email written down right! I got my car in November and it been 6 weeks and the car already give me problems and I don’t have a courtesy vehicle because I’m not over 25 which the salesman again failed to mention. He assured me I would be taking care of whenever I come in for a service, and I believe him. I’m not over 25 and can’t get a loaner vehicle, I get it that it’s your policy but because he failed to walk me through what to expect so I can make arrangements for myself whenever I bring my car in for a service. I am not happy with the dealership in general and with my salesman Dimitry in specific. I felt like I have to chase him around to buy a car from him, I never received the information I should known before I purchased my car, I also don’t know why they would not tell me about all of this, after all I’m purchasing a car because I need a car to move from point a to point be not to be carless for no reason thank to the lack of customer service the dealership demonstrated. More

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Ralph was honest, knowledgeable, trustworthy, and very likeable. I would buy a car from him again in a heartbeat, and I recommend him highly! Jack in financing department was also great to work with and s likeable. I would buy a car from him again in a heartbeat, and I recommend him highly! Jack in financing department was also great to work with and super helpful! More

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Amazing experience yet again, my 2nd time buying a car from premier Subaru and I will for sure recommend it! from premier Subaru and I will for sure recommend it! More

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I’m so impressed with premier Subaru! Their kindness and patience when asking questions was outstanding!!!! They are customer-centric and refreshingly fun to work with. Matt Keeny was so Their kindness and patience when asking questions was outstanding!!!! They are customer-centric and refreshingly fun to work with. Matt Keeny was so knowledgeable in the different models and so patient in answer our questions - helping us choose the perfect car for our changing family’s needs More

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Great service, very transparent and overall good people! Will highly recommend this dealership to all my friends. Will highly recommend this dealership to all my friends. More

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Taylor and Jack are the most honest and helpful people I’ve had the pleasure of working with. If it wasn’t for those two working as a team to help me I wouldn’t have gotten the car I truly wanted. I’ve had the pleasure of working with. If it wasn’t for those two working as a team to help me I wouldn’t have gotten the car I truly wanted. More

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