Jack DePre | Page 26

Hello, I was very disappointed with a wait time of almost 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, 3hrs for an oil change and inspection on a low mileage, 2019 Toyota Camry. I was not kept up to date with the progress on my car. After almost 2hrs, I decided to check intermittently and was told by Alissa Fox, she did not have my file. I saw my keys by someone else stating the paperwork was being completed, after an additional half hour, I checked again as I needed to purchased new service and was not called back to the counter to apply when they rep had my paperwork. No explanation of cost or work performed was given. Just paid with my debit card. My arrival time to the dealership was 11am. My check out time was about 1:45pm. Not my usual experience with Toyota More

by CR70F9 Verified Customer Verified Customer

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Work is performed properly, but service advisors have no concept of customer service. Waiting times are long, in part because service advisors do not check for completed jobs. The "free" state inspection concept of customer service. Waiting times are long, in part because service advisors do not check for completed jobs. The "free" state inspection offered to car buyers is deceptive, because they charge as much for the emissions test as most shops charge for both inspections. More

by RROHR1 Verified Customer Verified Customer

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Friendly personnel, courtesy shuttle driver was great. Worked with me to job done as requested Worked with me to job done as requested More

by MARKFUREYUDHS Verified Customer Verified Customer

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Appointment was for routine maintenance. Service was explained to me as what was going to be covered for the service. The wait time was reasonable. Service was explained to me as what was going to be covered for the service. The wait time was reasonable. More

by Daculb Verified Customer Verified Customer

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The mechanic diagnosed and fixed the loose heat shield on my Prius. Everthing is OK now. my Prius. Everthing is OK now. More

by RPHAND Verified Customer Verified Customer

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Quick, attentive, courteous, professional, and provided constant contact with progress of service in progress. As well, as provided an overview of services preformed. constant contact with progress of service in progress. As well, as provided an overview of services preformed. More

by rr2580 Verified Customer Verified Customer

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They took me in fast because I needed help and have medical issues thank you medical issues thank you More

by TONYDERUBEIS Verified Customer Verified Customer

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Good service! Customer since 2005. As compared to online cost, parts are overpriced! Thanks you! Customer since 2005. As compared to online cost, parts are overpriced! Thanks you! More

by AB2991 Verified Customer Verified Customer

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My experiences at Conicelli-Toyota Springfield has always been positive. I am a loyal customer for about 9 years and i appreciate their Customer service everytime.. I have received Excellent customer servi been positive. I am a loyal customer for about 9 years and i appreciate their Customer service everytime.. I have received Excellent customer service from Joel Morales, he is very knowledgeable, patient and listen to the customer's request first before he makes any recommendations. I think that is key. I highly recommend anyone to visit Conicelli-Toyota -Springfield location for any future vehicle purchases, You won't regret it. More

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Keep. .keep...up..up the...the ..good...good ..works...works ....yes, maybe. Continue..up....down .keep...up..up the...the ..good...good ..works...works ....yes, maybe. Continue..up....down More

by MILFORD46 Verified Customer Verified Customer

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