Jack Howe | Page 4

Fantastic, Friendly, and Fast I received excellent customer service from this dealership. They were able to make an affordable deal on a brand new car, and I was able to drive it h I received excellent customer service from this dealership. They were able to make an affordable deal on a brand new car, and I was able to drive it home that afternoon! Great selection on new and used, which all the employees were extremely knowledgable about. I have never had this pleasant of an experience with anything car related! More

by DONNIE396 Verified Customer Verified Customer

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Friendly, helpful, and genuine. Everyone that I interacted with at this dealership was very friendly and attentive as soon as I walked in. They made sure they answered any questions Everyone that I interacted with at this dealership was very friendly and attentive as soon as I walked in. They made sure they answered any questions that I had and would inform me of any information they felt I should know. What I liked the best is that there was no pressure put on me to buy the car which more often than not dealerships (especially salesmen) do. This was my first new car purchase so I am very happy that everything went well. More

by LUIS.M.RUBIO Verified Customer Verified Customer

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New car This is my first new car since 2001 when we purchased a Pontiac Bonneville. We had been looking for a few weeks and getting tired. I had a number that This is my first new car since 2001 when we purchased a Pontiac Bonneville. We had been looking for a few weeks and getting tired. I had a number that I knew I could afford and had to work with that. Everyone at CJ Wilson was very friendly and didn't pressure me at all. Our sales person was Kristal Smith. A lovely lady who was very nice and helpful. The manager who worked with the numbers and financial gentleman were also helpful. The whole process was quite painless and before you know it , I had a new car. Thanks for all your help. Now I just have to learn all it's modern technology! More

by Barb3 Verified Customer Verified Customer

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New 2016 CX-5 I've purchased a number of vehicles over the years. And the negotiation process can always have a bump or two along the way. But the staff at C.J. W I've purchased a number of vehicles over the years. And the negotiation process can always have a bump or two along the way. But the staff at C.J. Wilson Mazda especially Dan and Jack were very fair with me throughout the process. I'm looking forward to an on-going relationship with the dealership. More

by JDEEGAN4 Verified Customer Verified Customer

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Great experience! I was buying my first new car and everyone was incredibly straight-forward, genuine, and helpful! It was hard to find that at other dealers. I was buying my first new car and everyone was incredibly straight-forward, genuine, and helpful! It was hard to find that at other dealers. More

by SIGMUND.KU Verified Customer Verified Customer

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Good people to work with! I bought a 2015 CX9 for a company vehicle. Brandon Baldeswhiler and Jack Howe made this a pleasureable experience. Working with my company and the fle I bought a 2015 CX9 for a company vehicle. Brandon Baldeswhiler and Jack Howe made this a pleasureable experience. Working with my company and the fleet company can sometimes be a slow process. Brandon was with me on the test drive and was well versed on the car. I found the price to be reasonable and it was a smooth transition to get the deal done in a timely manner. When I went to pick up the vehicle. Brandon was on vacation and Jack Howe was most helpful in explaining the features on the car. Setting up Sirrius radio and synchronizing blue tooth with my I phone. All were very helpful and knowedgeable. Phil G. More

by PGOSEWISCH Verified Customer Verified Customer

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Very smooth no xxxxxxxx If your interested in buying a new or pre owned vehicle CJ WILSON MAZDA in Orland Park is a great place to go. Dan ...the salesman was courteous and k If your interested in buying a new or pre owned vehicle CJ WILSON MAZDA in Orland Park is a great place to go. Dan ...the salesman was courteous and knowledgeable and Jack the sales manager was easy to work with too. Mike in finance was informative and processed my sale wonderful. The experience was professional. Sincerely, Lee Kramer More

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Great experience Even though we were not in good mood, and dont like negotiating, they had excellent customer service- very customer focused, and were very patient my Even though we were not in good mood, and dont like negotiating, they had excellent customer service- very customer focused, and were very patient my family and me. Made many requests and Dan would always be glad to help, very professional, flexible, very attentive, and negotiate fairly. Will definitely recommend! Very satisfied with the experience during there. would have 1/2 star off with error, stayed firm and Dan was able to correct it. Surprisingly, they gave rebates! Very happy with the purchase. affordable than other dealers. Really worked with us patiently even though way past after hours. Paid with cash for downpayment. Dan and Jack were good. More

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False Advertising - Steer Clear of this Place Found a very nice internet price on a 2012 Mazda 3 and took a 40 minute ride out to CJ Wilson Mazda in Orland Park. Test drove the car Feb 18th with Found a very nice internet price on a 2012 Mazda 3 and took a 40 minute ride out to CJ Wilson Mazda in Orland Park. Test drove the car Feb 18th with my teenage daughter. She loved it so we sat down to work out a deal. This is when I learned the price was $1,440.00 more than advertised. I told the sales person (Krystal) that the added cost wasn't anywhere on their AD or website and that I didn't want the "certification" on what I believed was reliable car. She indicated that it could probably be removed but she'd need to confirm this with her sales manager Jack Howe. That's when the games truly began. When I insisted on the advertised price her sales manager refused. He then came over and asked me if I was a "mechanic" before agreeing to split the certification cost with me. Since my daughter liked the car and was sitting there with me I decided to bite my tongue and continue rather than walk. The sales manager then tried to swindle me with inflated interest rates and unnecessary "Gap Insurance" costs. Krystal was a wonderful sales person. However, the pushy sales manager was unethical, absolutely trying to take advantage of my daughter's attachment to the car. I'm fortunate to have stellar credit and never have had to experience this type of dirty dealing. Certainly didn't expect it from a big name dealership. Before posting this, I tried to share this complaint with upper management but they failed to contact me. Interestingly I see that other negative reviews have some very similar complaints. There's many honest car dealerships out there. Spend your money elsewhere. I did ! More

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Pressure free purchase. A couple months ago I purchased a brand new 2015 Mazda 6 from this dealership and I must say I'm very happy with it so far. The dealership is clean in A couple months ago I purchased a brand new 2015 Mazda 6 from this dealership and I must say I'm very happy with it so far. The dealership is clean in and out and the personnel is nice. My sales consultant was Dan Stelmach and I need to say he was probably the best car salesman I have ever met , with a lot of knowledge about cars while being very nice and helpful. Dan gave me a detailed test drive told me all I needed to know about the car I was interested in and also made it clear what the payments would look like. The Best part about the purchase is the fact that it was a pressure free experience and they also helped me with my old broke down car and took it of my hands still giving me a respectable trade in. All in all I'm very happy with this dealership and my new Mazda and will be coming back for maintenance and service. I would recommend this dealership to anyone looking for a new or used car. More

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