Jack Kim | Page 108

Poor customer service!!!! The reason for my rating is I email and call in and leave a message to make an appointment for my car to be serviced and never her an email or call ba The reason for my rating is I email and call in and leave a message to make an appointment for my car to be serviced and never her an email or call back. Terrible customer service. AND my brakes have squeaked since the day I drove my car off your lot. Can't wait to be done with this place. After my 3 years are up for my free oil changes and stuff, I will find elsewhere to go. Keep in mind i drive from orange county to your location. Not worth my gas. More

by ltootoo Verified Customer Verified Customer

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No hassle, easy to make appt for factory recalls Came in for recall items (made appt directly on the phone w/ service dept.) and was not hassled about service packages when I arrived for service -- j Came in for recall items (made appt directly on the phone w/ service dept.) and was not hassled about service packages when I arrived for service -- just informed and explained. Car came back with no issues. More

by kikusmom Verified Customer Verified Customer

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Factory recsll I experienced Very good service and you have a nice staff members. I enjoyed Lyft service by you. It was very convince and short waiting time. I experienced Very good service and you have a nice staff members. I enjoyed Lyft service by you. It was very convince and short waiting time. More

by CHUNGLEE20017 Verified Customer Verified Customer

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Quick, friendly, no upsell Jack is a great customer representative. He's friendly, professional, explains everything that needs to be done and recommends future service without Jack is a great customer representative. He's friendly, professional, explains everything that needs to be done and recommends future service without being pushy. Honored online coupon. More

by LKAMPFNER Verified Customer Verified Customer

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Great, expedient The staff is always super friendly and efficient, this is why I always come back to have my car serviced. I wouldn’t go anywhere else The staff is always super friendly and efficient, this is why I always come back to have my car serviced. I wouldn’t go anywhere else More

by mmaberto82 Verified Customer Verified Customer

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My first 6month service I was totally excited about taking my 2015 Tucson for its 1st 6mth service which i assumed was covered under my service agreement, I remember the sale I was totally excited about taking my 2015 Tucson for its 1st 6mth service which i assumed was covered under my service agreement, I remember the sales person telling me i was covered for oil changes and checking its overall. That part cost me about $46.00 I'm just glad I did have it on me. Another small disappointment was being told i have only 30% of front breaks left and must be replaced. That i was NOT prepared for. My God i thought to myself well you sold me the car that way. I do love the customer service and employees are all GREAT! very professional and friendly. My budget isn't More

by gfarias27 Verified Customer Verified Customer

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Great service Always friendly and efficient. Great place to get your car serviced. I usually wait for my car and there is coffee and water and popcorn. One downsi Always friendly and efficient. Great place to get your car serviced. I usually wait for my car and there is coffee and water and popcorn. One downside, the furniture in waiting area is super uncomfortable. The few times I needed a rent a car I was picked up by enterprise and on my way! More

by marilyn5 Verified Customer Verified Customer

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Always friendly and knowledgeable Jack Kim has always taken care of me when I've needed service for my genesis coupe. I bought the car brand new from a local Hyundai dealership, but af Jack Kim has always taken care of me when I've needed service for my genesis coupe. I bought the car brand new from a local Hyundai dealership, but after some less than pleasant experiences when taking my car there for service or warranty work, I decided to see what other dealerships were in the area and found the South Bay location. It is about a 30 minute drive - about 15 minutes longer than a trip to the first dealership - but it was the best decision I have made in regards to car service, as I was able to meet Jack Kim and his team who have been wonderful ever since. Instead of shutting down any discussion of potential warranty work, it always seems like their goal is to hear you out and work with you in finding solutions/answers to your questions and they are always friendly - even super early in the morning when I like to have most of my work done. Cannot thank this team enough for all of their help over the years and will continue going to this location for as long as I have the car, which is going on 6-7 years now. Thanks guys! More

by Jamie B Verified Customer Verified Customer

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Jack is Awesome Professional, polite, attentive to detail. Went in for an oil change this time, but this is where I get my vehicle serviced all the time. Professional, polite, attentive to detail. Went in for an oil change this time, but this is where I get my vehicle serviced all the time. More

by Lashawn0 Verified Customer Verified Customer

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FELT LIKE A QUEEN! THIS IS THE BEST PLACE TO SERVICE YOUR HYUNDAI! I FELT LIKE A QUEEN! JACK WAS ATTENTIVE AND VERY HELPFUL. HE ANSWERED ALL MY QUESTIONS IN A NICE WA THIS IS THE BEST PLACE TO SERVICE YOUR HYUNDAI! I FELT LIKE A QUEEN! JACK WAS ATTENTIVE AND VERY HELPFUL. HE ANSWERED ALL MY QUESTIONS IN A NICE WAY. THANK YOU, JACK! More

by SMILES Verified Customer Verified Customer

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