Jack Kim | Page 69

I’ve been getting routine maintenance services at this location for five years now. I appreciate the free car wash with oil change and the courtesy shuttle from Lyft so I don’t have to wait at the dealers location for five years now. I appreciate the free car wash with oil change and the courtesy shuttle from Lyft so I don’t have to wait at the dealership for my services to be completed. Also the service staff is very helpful and familiar with necessary intermittent maintenance and recall services that keep my Sante Fe on the road safely. Thank you Jack, Donnie, Calvin, and Gloria for all of your help! From, Michael Bordagaray and Stephanie Mijat. More

by MICHAEL.BORDAGARAY Verified Customer Verified Customer

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Customer Service was amazing. They are very helpful and direct. Thank you Nicole for Your help . They are very helpful and direct. Thank you Nicole for Your help . More

by coachvaldez Verified Customer Verified Customer

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Regularly scheduled maintenance visit. Handled well, done promptly, even texted videos of the guy working on the car. Handled well, done promptly, even texted videos of the guy working on the car. More

by IRINA.COZIANU Verified Customer Verified Customer

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Wish the waiting was shorter. How about a complimentary car wash? Hope this would be included in the future for all vehicles. How about a complimentary car wash? Hope this would be included in the future for all vehicles. More

by justicelyngdoh Verified Customer Verified Customer

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I like that I was sent a video of the tech servicing the vehicle and my service advisor was great vehicle and my service advisor was great More

by kbigg123 Verified Customer Verified Customer

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They are Very nice talking and helpful service. Also very quickly service end and call back to me so fast Also very quickly service end and call back to me so fast More

by sarahchung60 Verified Customer Verified Customer

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Your service was good and I was not waiting to long before I got the call that everything was done and I could pick up my car before I got the call that everything was done and I could pick up my car More

by JACK911 Verified Customer Verified Customer

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15min before my appointment,told wait time was extra, I was fine waiting. Realized people who came in for the same services were leaving before me, when I finally did try and check on my car they told me m was fine waiting. Realized people who came in for the same services were leaving before me, when I finally did try and check on my car they told me my paper work was lost..wth! The man didn't bother dealing with me, instead he told me to hold on and go across the way to parts! Really? I was already waiting patiently for an extra hour and you're telling me wait? Felt more like he pond me off to this poor lady who was running around helping. I complained to that young lady, who was the only one that even bothered to apologize! Then that guy came behind her and handed her a free car wash voucher! Seriously! You really think a car wash voucher is going to save you from a bad review! I already had a sour feeling about this location after my husband and I could clearly remember being told that because we leased our vehicle we could ask for a free car key every year , I lost my purse along with my keys in February and when I called the dealership I was told that they would never ever offer that! We even texted the sales man who denied even saying it. Good life lesson! Always get it in contract. 6 month later I bring in our family car in (we love) for services and this nightmare happens. Worst sour feeling ever, I will not be bring the car back to this location, even if it means driving further out. More

by Pamela Verified Customer Verified Customer

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Mr. Jack Kim is very nice and kind. His service was excellent and fantastic. I didn't say but he did many thing for my car. excellent and fantastic. I didn't say but he did many thing for my car. More

by harry.lee Verified Customer Verified Customer

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good comunication, received update call on schedule and was told i'd receive another call once finished and given aprox. completion time. received 2nd call right as i was being dropped of to pick it up. was told i'd receive another call once finished and given aprox. completion time. received 2nd call right as i was being dropped of to pick it up. More

by ambush146 Verified Customer Verified Customer

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