Jack Kim | Page 96

Someone else also helped but I do t know his name, very friendly. Website did not help setting up the schedule, kept giving me error message. Thank you friendly. Website did not help setting up the schedule, kept giving me error message. Thank you More

by enrique.dbarajas Verified Customer Verified Customer

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I love South Bay Hyundai! I have dealt with other Hyundai dealerships in the past, but never had as feet of an experience as I do at SBH. I consistently deal with the service department as my Hyundai is a 20 dealerships in the past, but never had as feet of an experience as I do at SBH. I consistently deal with the service department as my Hyundai is a 2012, that has had multiple issues over the last 9 years, including a engine that needed to be replaced. Jack in the service department is amazing. He always makes time for me, recognizes my voice and the phone, and even replied to my emails when I didn't know he was furloughed due to the pandemic. The service department is back up and running to their normal hours and Jack is back at work. I recently had an oil change, and this is how you know you have excellent customer service... They were slammed and he offered to have me come back another day, or leave my car and receive a complimentary ride to and from work. I accepted the latter and it was a seem less experience. He scheduled my courtesy rides with a ride share service and I received text updates regarding the ride booking. I love coming to SB Hyundai because people like Jack make you feel like family, not just a turn and burn customer like other dealerships do. I am and plan to be a loyal SBH customer. Thank you again for everything!! More

by Nena C Verified Customer Verified Customer

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Jack at Soutbay Hyundai is incredibly attentive and helpful. He made me feel like my car’s successful service was of utmost importance. Thanks Jack. helpful. He made me feel like my car’s successful service was of utmost importance. Thanks Jack. More

by COACHJVALLE Verified Customer Verified Customer

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Wow! Jack was really refreshing to deal with! Attentive, knowledgeable and GREAT communication made this potentially frustrating situation, very easy and uneventful! Thanks Jack K. knowledgeable and GREAT communication made this potentially frustrating situation, very easy and uneventful! Thanks Jack K. More

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I have to give 3 out of 5 Everything was perfect , only I have to give 3 out of 5 Everything was perfect , only part is missing was washing car in return ! They didn’t wash the car and they told me due to I have to give 3 out of 5 Everything was perfect , only part is missing was washing car in return ! They didn’t wash the car and they told me due to covid we can’t wash a car ! To me how come they can do every other thing but car wash !!!! As a loyalty to customer southbay Hyundai is next to car wash they have to send a car to there just for basic wash before they turn in to customer . More

by mahrokhs Verified Customer Verified Customer

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The best in South Bay my car always runs 100 times better when I visit this dealership . And they kept there word by giving me a free oil change when I visit this dealership . And they kept there word by giving me a free oil change More

by NAWILLIAMS2005 Verified Customer Verified Customer

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Service was quick and every employee was friendly making sure I was helped and happy with all the work done. Plus free wifi helped alot! sure I was helped and happy with all the work done. Plus free wifi helped alot! More

by TREAZZ.HAYNES Verified Customer Verified Customer

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Jack Kim at the service department gave me a great help. I have waited for over 4 hours but, because of him, it was OK. I have waited for over 4 hours but, because of him, it was OK. More

by DANNYCHUNGUS Verified Customer Verified Customer

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The follow through after the problem was assessed and giving the okay to processed, the tech forgot all about us. waited over an hour for the rental service to come for the loaner car and the problem wit giving the okay to processed, the tech forgot all about us. waited over an hour for the rental service to come for the loaner car and the problem with my car still exists. More

by BANIAZ2 Verified Customer Verified Customer

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Thank you for your help. Service was completed on the day and time promised. During challenging times, your service was top rate. Happy Sonata owner. and time promised. During challenging times, your service was top rate. Happy Sonata owner. More

by L Verified Customer Verified Customer

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