Jack Martinez
Jack Martinez at Motorcarsonline.com Lansing
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Jack Martinez

Service Manager

Motorcarsonline.com Lansing

6505 S. Pennsylvania Ave
Lansing, MI 48911

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33 Reviews
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33 Reviews

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33 Reviews of Jack Martinez

March 12, 2024

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Employee Rating

Great place to purchase a vehicle atmosphere with the staff is like being in someone’s living room they all treat each other like family and customers too… we had a fantastic experience buying our explor More

by Jamie Schnepp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Simone Badawi , Davis Carter Salesman

Apr 02, 2024

Motorcarsonline.com Lansing responded

Jamie, Thank you for the 5-star review! We are so pleased by your kind words and yes it is true, we are a family here! We look forward to seeing you again in the future for your next Motorcar purchase!

February 19, 2024

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Employee Rating

Great selection of vehicles and financing options! Not only is there a lot to choose from but if your vehicle ever needs work they have a service shop as well! More

by Kodie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Neumann, Branden Marchese

Feb 21, 2024

Motorcarsonline.com Lansing responded

Thank you for the positive feedback! :)

December 08, 2023

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Employee Rating

Nice new dealership. Everyone was friendly. Service was top notch. I will be back for future purchase More

by haskell351
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 13, 2023

Motorcarsonline.com Lansing responded

Good afternoon, Thank you for the positive feedback about your experience with our team here at Motorcars! We are happy to hear that our customer service met your expectations. Please don't hesitate to reach out if you have any future questions, we would be more than happy to assist you. Enjoy your new Jeep and we hope to see you on the lot again soon! Thank you, Motorcars

September 20, 2022

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Employee Rating

George is a straight forward stand up guy and worked with us to accommodate our schedules and exceed our requests More

by damoncramer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Haidamous , Will finance guy

Sep 20, 2022

Motorcarsonline.com Lansing responded

Hi Damon, Thank you for taking the time to leave positive feedback about your experience with George, Will, and Jack here at Motorcars! We are happy that all your needs were met and you were able to get into a great Cadillac. Please don't hesitate to reach out if you have any further questions, we would be more than happy to assist you. Enjoy your new Cadillac Damon and we hope to see you on the lot again soon! Thank you, Motorcars

April 16, 2022

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Employee Rating

Rick Was very helpful in getting all of my questions answered and was very quick to respond. The service provided was friendly and efficient. I would recommend working with them as I certainly will agai More

by clgarman1616
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Badawi, John Badawi

October 13, 2021

Dealership Rating
Employee Rating

Been waiting to see how everything turned out before I wrote a review. So ill start with initial sale. The dealership its self is very clean and tidy compared to others around the area. Alot of the cars t More

by To0iman
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone Badawi, Rick Badawi

Dec 01, 2021

Motorcarsonline.com Lansing responded

Thank you for your review Jason. We do pride ourselves on being thorough and diligent through all stages of the sale. I did speak with Rick and my service department and they expressed to me that we do not do cat work in our service department. That is why the cats were given to you and not done in our shop upon your request. The other issues you have listed were also brought up and addressed by our service department in the best way we were able to resolve your issues with the vehicle. We had also done the 4 new tires plus the mount and balance as well as a thorough transmission check to determine if there was a slip in the transmission. There was no reported issue with the transmission at that time of inspection. And upon further inspection we revealed the same result. Our service department is also booked out for quite some time due to high volume and low staffing needs experienced by many other dealerships at this time. We apologize for any unpleasant experiences you might have had. If there is more we can do to help resolve these issues or to help show good faith, please let us know. -Motorcars of Lansing

Dec 04, 2021

To0iman responded

This is correct the cats were given to me. The rear cats... the other issues were addressed and left at what they were. Problems for me to take of. One being the rear center console thats not bolted down nore is the bracket even there. But according to your service department it didnt come factory with my vehicle... supposedly they had inspected it and called the dealer and were told that the vehicle was not equipped with that from the dealer... false that vehicle was equipped with it and i have ordered the parts to fix it myself. The transmission was supposedly checked by your technicians as well and the response that was given to me was theres no problems with the transmission and in the exact words your staff told me directly "the rpm gauge is just over reacting to the engine" what! Seriously now come on... after hearing that i was convinced there was complete lack knowledge within that shop... so i took it to a reputable transmission shop and low and behold transmission was replaced. Problem is now gone with the transmission along with 1000 dollars of my money on a car that i had just bought and was told by your certified? Shop that theres nothing wrong with it. Tires... yes tires were replaced there after paying you the extra to have that done. Was also told the tire sensors would of been replaced at that time as well... havnt had time to verify that yet as the low tire light is still on... just got it back from the transmission shop and scheduling the next appointment to have the cats replaced the front cats that is not the back ones that you got for it... along with the front wheel hubs and brakes. I wouldnt take my vehicle back to your shop nore would i trust anything they tell you as i am completely sure they are not competent enough to be giving decisions on vehicle repairs. My advice to anyone that reads this still stands... they are just another dealer... do not trust the shop have your own ready to inspect the vehicle as there will most likely be problems.

July 07, 2021

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Employee Rating

Awesome place with great service and prices. I traded in my car and they hooked me up with a really nice used range rovers. I will be back again! More

by posavetze23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Motorcarsonline.com Lansing responded

Thank you for the 5-star review! We are so thrilled to hear about your experience with us! –Motorcars

March 30, 2021

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Employee Rating

Krystal & Simone are always helpful. I’m glad to know them.They are always helpful. They always in my case go out of their way to assist me in what ever service I’m in need of. More

by anthonydanley88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2021

Motorcarsonline.com Lansing responded

Thank you Anthony for that 5 Star Review. Those ladies work so well together. I am very pleased you had such a great experience. We look forward to helping you again in the future.

March 08, 2021

Dealership Rating
Employee Rating

Worst experience I ever had buying a vehicle. My 30,000.00 truck turned out to be a xxxxx. . Stay away from this place !! More

by mypendell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Simone Badawi, Tony Neumann , Will Reed

February 11, 2021

Dealership Rating
Employee Rating

Great People to work with ,they work hard to make sure you get what was promised. very customer service driven and honest with any problems that my come up. More

by mbrink2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Blackwell , Krystal Schutt

Feb 17, 2021

Motorcarsonline.com Lansing responded

Thank you so much for that 5 Star review. Yes, here at Motorcars we want your first experience with us to be great. We found honesty and working together make for a great business relationship. Again thank you for the opportunity to earn your business.

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