Jack Nguyen | Page 10

Spent $4k replacing water pump and belts. Wasn't working right after picking up. Brought it back 3 weeks later and wanted another $2k to fix. Was not very sympathetic and wouldn't work with m Wasn't working right after picking up. Brought it back 3 weeks later and wanted another $2k to fix. Was not very sympathetic and wouldn't work with me. Will not be back. Service agent would not answer his phone and would only text. Not professional. More

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I frequent this service department and they usually have the work done in the timeframe mentioned. the work done in the timeframe mentioned. More

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I always get good service when I bring my 2012 Focus here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 here, and the service center staff are pleasant and easy to work with. They even got Ford to cover the replacement part needed! 🙂 More

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Good quick service. Bought 2 cars here and they were serviced here too. They do have a shuttle/car service once you drop off your car, so you don’t have to wait, can go Bought 2 cars here and they were serviced here too. They do have a shuttle/car service once you drop off your car, so you don’t have to wait, can go shopping (mall is nearby), work, etc. friendly people More

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Exceptional service. Have bought multiple cars here and would highly recommend. From sales to financial department, as well as service, all make for a very positive welco Have bought multiple cars here and would highly recommend. From sales to financial department, as well as service, all make for a very positive welcoming experience. More

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My wife and I have been leasing and servicing our Ford Escapes since 2014 at Herb Chambers Ford. We have always received excellent service and Jack Nguyen is no exception. His pleasant professional mann Escapes since 2014 at Herb Chambers Ford. We have always received excellent service and Jack Nguyen is no exception. His pleasant professional manner and customer connection is most appreciated. He is obviously certified in the Motorist Assurance Program. He quickly identifies the problem explains the solution and gives a time requirement to complete the job. He has always exceeded his projection. The waiting room is pleasant with beverages and fresh apples to enjoy. There are always other happy Ford Customers which speed the wait time and you are on your way. More

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Great and friendly service yet again. Took my vehicle in on time, kept me informed throughout, and completed the services to my satisfaction. Thank you once again. Took my vehicle in on time, kept me informed throughout, and completed the services to my satisfaction. Thank you once again. More

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Went for one year check up, was done in one hour good service great job service great job More

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Went in to have the works done on my vehicle and was in and out within 90 minutes. That included a part being changed. Excellent service today! and out within 90 minutes. That included a part being changed. Excellent service today! More

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Moved to Herb Chambers from Quirk (where I had an awful experience). At Herb Chambers the staff were friendly and welcoming and made me feel like they were a “local” autoshop. Cindy was personable and re experience). At Herb Chambers the staff were friendly and welcoming and made me feel like they were a “local” autoshop. Cindy was personable and relatable and a great interaction at 7am. More

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