Jacki McConnell | Page 3

Great service, professional staff, they know what their doing, explains everything detail about your vehicle doing, explains everything detail about your vehicle More

by MATTHEWS616 Verified Customer Verified Customer

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Simple the best, and they like hearing about good they are, and that’s all I got…… are, and that’s all I got…… More

by minley1433 Verified Customer Verified Customer

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The quality of work has changed. I brought my car in 4 times to resolve a brake issue. Took my car somewhere else and the brake issue was fixed. Was also told from other mechanic t I brought my car in 4 times to resolve a brake issue. Took my car somewhere else and the brake issue was fixed. Was also told from other mechanic that I had a strut issue. MT struts were replaced on November by court st Ford. I have been a loyal customer for years. I don't trust them anymore. More

by MSYOYOBROWN Verified Customer Verified Customer

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I had no problem with court street ford they did what I need done for my car need done for my car More

by MEGANSMOKEY Verified Customer Verified Customer

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They did a great job and took care of any issues that were happening. Thanks! were happening. Thanks! More

by SCOTT.BUCHANAN77 Verified Customer Verified Customer

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Service department is very friendly & answered all the questions when asked. Keeps customers well informed of there progress of work being done. Explains all results after work had been completed questions when asked. Keeps customers well informed of there progress of work being done. Explains all results after work had been completed More

by CUCHIARA77 Verified Customer Verified Customer

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When I called to make an appointment for my oil change, Jackie answered my call and was very polite, courteous and made my appointment. When I came in for my appointment, Jackie checked me in and also whe Jackie answered my call and was very polite, courteous and made my appointment. When I came in for my appointment, Jackie checked me in and also when finished, she explained everything that had been done. She answered my questions and was very pleasant. Court Street Ford is very fortunate to have her as an employee. More

by JOENSAL2 Verified Customer Verified Customer

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Oil change after pick up and delivery. All went well. Very professional. Very satisfied with rocedre All went well. Very professional. Very satisfied with rocedre More

by WILL1506 Verified Customer Verified Customer

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Quick to get in with appointment Quick to let me know what test had to be done and how long it would take. Called when completed. what test had to be done and how long it would take. Called when completed. More

by DONOHUESR Verified Customer Verified Customer

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On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

by DOMOHAMBO Verified Customer Verified Customer

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