Jackie Reyes | Page 2

Audi Rancho Mirage responded

Jackie and our Audi service team are delighted you found our support outstanding. We’re glad we could address and resolve your concerns promptly.

Audi Rancho Mirage responded

It’s wonderful to hear our team provided prompt and courteous service for your Audi Q5. We appreciate your trust and look forward to your next visit.

Audi Rancho Mirage responded

Thank you for your review. We're glad our Audi Rancho Mirage service team was able to identify the issue with your tire before it became a bigger problem. It's great to hear that we had a replacement tire available quickly and could get you back on the road with minimal inconvenience. We appreciate your trust and look forward to serving you again in the future.

Audi Rancho Mirage responded

Thank you, Janet, for your kind words! We're delighted to hear that our team consistently provides top-notch service and makes you feel like a valued customer. At Audi Rancho Mirage, delivering an exceptional ownership experience is always our goal. We truly appreciate your trust and look forward to assisting you when the time comes for your next vehicle.

Audi Rancho Mirage responded

Thank you for your kind review. We're delighted to hear that every visit to Audi Rancho Mirage is a positive experience. Providing attentive, personalized service and taking the time to answer questions thoroughly are important parts of the customer care we strive to deliver. We appreciate your trust and look forward to welcoming you back for many years to come.

Audi Rancho Mirage responded

Thank you for your review, Elaine. We're delighted to hear Jacqueline Reyes was able to assist you quickly and get you back on the road during a time-sensitive situation. Providing efficient, attentive service is what we strive for at Audi Rancho Mirage. We appreciate your trust and wish you safe travels.

Audi Rancho Mirage responded

Thank you, Shoichi, for the fantastic 5-star review! We're honored by your kind words and thrilled to hear that our service department has earned your trust. Providing exceptional Audi service and customer care is our top priority, and feedback like yours means the world to our team. We appreciate your support and look forward to serving you again at Audi Rancho Mirage.

Audi Rancho Mirage responded

Thank you for your 5-star review! We're delighted to hear that you consistently have great experiences with our service department. Providing professional, attentive service at every level is what we strive for at Audi Rancho Mirage. We truly appreciate your continued trust and look forward to assisting you with all your future Audi service needs. Safe driving!

Audi Rancho Mirage responded

Thank you, Ricardo, for your kind review! We're pleased to hear you enjoyed the friendly atmosphere, organized facility, and excellent customer service from our sales team. At Audi Rancho Mirage, we strive to provide a premium dealership experience from start to finish. We appreciate your support and look forward to assisting you again in the future. Enjoy the drive!

Audi Rancho Mirage responded

Thank you for sharing your feedback, Tarik. We sincerely apologize for the frustration and inconvenience you experienced during your service visit with Audi Rancho Mirage Service and Parts. Clear communication, transparency, and providing a premium customer experience are extremely important to us, and we regret that we did not meet your expectations. We understand your concerns regarding the length of time your vehicle remained at the dealership, the changing estimates, and the challenges surrounding transportation assistance and communication. Your comments will be shared directly with management as we work to improve our service processes and customer care experience moving forward.