Jackson Yuen | Page 18

Good dealership Jackson worked extensively with us during busy days. He explained everything extensively and worked through the whole procedure with us. Definitely wo Jackson worked extensively with us during busy days. He explained everything extensively and worked through the whole procedure with us. Definitely would recommend this place More

by j4jeremy226 Verified Customer Verified Customer

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Wonderful Experience I have never leased a car on my own before. Jackson Yuen and every staff member and manager I encountered @ Star Subaru went above and beyond, making I have never leased a car on my own before. Jackson Yuen and every staff member and manager I encountered @ Star Subaru went above and beyond, making my experience truly a pleasure. And I LOVE my new car! More

by CAROLYNWOLPERT Verified Customer Verified Customer

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Subaru dealership experience Very informative and relaxing experience, covered all the questions asked and not asked,no hassle, would come back or recommend a friend or family mem Very informative and relaxing experience, covered all the questions asked and not asked,no hassle, would come back or recommend a friend or family member 😊 More

by anthony.burrell Verified Customer Verified Customer

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Excellent service I would like to give high praise to my salesman Jackson Yuen. Jackson who is very knowledgeable, friendly and extremely genuine. Me experience was ext I would like to give high praise to my salesman Jackson Yuen. Jackson who is very knowledgeable, friendly and extremely genuine. Me experience was extremely positive from start to finish. More

by Happylulu Verified Customer Verified Customer

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Great Subaru Experience Jackson was super helpful and so easy to talk to! He made the entire process of buying a car stress free. Would definitely recommend to anyone looking Jackson was super helpful and so easy to talk to! He made the entire process of buying a car stress free. Would definitely recommend to anyone looking for a Subaru More

by dc123456 Verified Customer Verified Customer

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Sales person Jackson Yuen lied Jackson Yuen insisted a deposit of $1,000.00 in case we change our minds not wanting the car after they ordered 2019 Touring model. He said " we will Jackson Yuen insisted a deposit of $1,000.00 in case we change our minds not wanting the car after they ordered 2019 Touring model. He said " we will get the deposit back if Subaru couldn't deliver". We ordered the car sometimes in April and expected the car to be delivered by end of June. We didn't not receive any phone call from Jackson or anyone at Star Subaru dealer by the end of June so we stop at the dealer to check out the status. Jackson Yuen shows us the computer screen stating car estimate time now will be in August. I said to him "how come you didn't call us and let us know". His responded "why should I call you when I have no news to tell you". What kind of service is this at the price we willing to pay $36,300. I said that this is just an estimate date and it could be later and you didn't call us? I obviously get upset so he saids "you can have your deposit back if you want". So we came home and give it some thoughts about it, why would we want to pay at a full price by the time Subaru delivered 2019 when 2020 about to come out. A few days later, I went back to the Star Subaru and said to Jackson Yuen, we want our deposit back. He then take me to his manager telling his manager that we want our deposit back. His manager said our deposit is none refundable and I am looking at Jackson Yuen straight in the eyes and said "you told me a few days ago that we could get our deposit back and that'swhy I am here". Jackson Yuen responded "I never said that". He walked away and saying I don't have time for this. So I walk by his desk said "this will give you a bad review the fact that you lied". His responded "I don't care" loudly at his shop in front of customers. I just want customers to know this is the kind of customer service of Jackson Yuen. More

by Custsvcrev Verified Customer Verified Customer

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Excellent We fell happy and satisfaction. Michael and Jackson are friendly and explanations my questions, we feel a good experience of my business with Star Sub We fell happy and satisfaction. Michael and Jackson are friendly and explanations my questions, we feel a good experience of my business with Star Subaru. More

by KIMPIANO888 Verified Customer Verified Customer

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Shockingly Discourteous After registering with the TrueCar buying service I corresponded via email with Star Subaru in hopes of getting a straight-forward, no nonsense buying After registering with the TrueCar buying service I corresponded via email with Star Subaru in hopes of getting a straight-forward, no nonsense buying experience. And boy was I in for a surprise. Not only did the dealer I was emailing with hand me off to a totally different person once I arrived (fine, but surprising) that second dealer -- Jackson Yuen -- could not have been more unprofessional and discourteous to me. Before my test drive, I asked about redeeming an offer that I'd printed out from their web site (a $35 gift card) and they outright refused to honor it saying that only the manager could authorize that and he was not in that day. I felt it was dishonest to not be able to honor such an offer during normal business hours (and borderline bait-and-switchy) and asked who else could do so in the manager's absence. Instead of being professional and courteous, and offering a simple apology, Jackson began to argue with me about it, including accusing me of taking the test drive only to get the gift card. Choice quotes included "This is America! You and I are equals here!" Other people in the showroom overheard and were staring in disbelief. I did not feel welcomed as a customer and said so. I briefly considered walking out but elected to take the test drive anyhow. I had a very nice, if slightly awkward, test drive after that. Afterwards I thanked Jackson for his time and left. It was all extremely unprofessional and startling and in no way a reasonable level of customer service. I subsequently purchased the same vehicle at another dealer who, in addition to being much more professional overall, was happy to honor the same gift card offer. More

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Very professional and detailed, patient, nice to their cust. They are professional. They have great knowledge about all their cars and know how to match your needs in choosing the right vehicle for their custome They are professional. They have great knowledge about all their cars and know how to match your needs in choosing the right vehicle for their customers. They are very patient to answer your questions about all processes during your purchase. More

by jmw501 Verified Customer Verified Customer

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Great service Everyone was so nice and helpful. They really took care of us and gave us all the information on the car. Great experience, and thankful. Everyone was so nice and helpful. They really took care of us and gave us all the information on the car. Great experience, and thankful. More

by Narutodx333 Verified Customer Verified Customer

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