Jackson Yuen | Page 20

Better Than Expected I came for a factory recall. The service was quick and much better than any where I”ve received before at other places because of factory recall. I came for a factory recall. The service was quick and much better than any where I”ve received before at other places because of factory recall. More

by VRF2980 Verified Customer Verified Customer

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Great Service with no pressure! From our initial meeting with Jackson, our experience was great! He was very thorough, explained everything to us and nothing was misleading. I app From our initial meeting with Jackson, our experience was great! He was very thorough, explained everything to us and nothing was misleading. I appreciate the fact that Jackson was not pushy! We decided to go ahead with the purchase of our 2019 CrossTrek and when we went back to pick up our car we met with Mike and then Jackson. They both went through our finance docs with us no pressure...not pushy, just all factual! Jackson then wrapped up with us by going through all of the vehicles features, etc....great experience, would definitely recommend and return for another Subaru! More

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Good Purchase Jackson, the Sales Rep. was helpful with the purchase of our new SUV. The price was acceptable and Jackson was patient and took time to explain the Jackson, the Sales Rep. was helpful with the purchase of our new SUV. The price was acceptable and Jackson was patient and took time to explain the functions of the vehicles. Highly recommend Him!! More

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Service I had a very rewarding experience when I leased my car with Jackson. He is very thorough and explained everything I needed to know. Terrific I had a very rewarding experience when I leased my car with Jackson. He is very thorough and explained everything I needed to know. Terrific More

by msllrm1 Verified Customer Verified Customer

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Service Employee Mistreated my Vehicle I watched as a subaru employee took my vehicle and revved the engine & floored it down the street as they were taking it in to get worked on. I never I watched as a subaru employee took my vehicle and revved the engine & floored it down the street as they were taking it in to get worked on. I never accelerate hard with my car bc I am trying to treat the engine right, especially on cold engine oil. So I was very unhappy when I witnessed them mishandle my brand new car. & when I reported it to a “manager” no one seemed to care & didn’t do anything about it More

by J7Parisi Verified Customer Verified Customer

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Positive Experience Like the manager did everything he could to make sure everything went smooth he hooked me up with a great warrantee and give me some extras .Jackson Like the manager did everything he could to make sure everything went smooth he hooked me up with a great warrantee and give me some extras .Jackson the salesman was great friendly professional not pushy and again made sure everything went smooth and made sure we were comfortable and everything was good with the car overall I was very satisfied love my car More

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Outback Comfortable and friendly. The whole staff in general made me and my famiky comfortable. It was due to the friendliness of all we encountered including Comfortable and friendly. The whole staff in general made me and my famiky comfortable. It was due to the friendliness of all we encountered including the women whose name escapes me that greets you at the entrance. Thank you Jackson for all your help and patience. More

by schap Verified Customer Verified Customer

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Subaru 2019 Review I would recommend this dealership to anyone that is interested in an Subaru. Two men that helped me tremendously was Frank Swaney (who handled the s I would recommend this dealership to anyone that is interested in an Subaru. Two men that helped me tremendously was Frank Swaney (who handled the selling of the car to me) and Mike Decosimo (the Finance Person) who helped me get the loan. I was trading in my old car and buying a 2019 Forester and they held the car for me for two months and was very patient waiting for me to get the title in for my old car. I had a very pleasant experience with this dealership and I give them five stars for making my experience a pleasant one. You will not be sorry. More

by lilbxdee Verified Customer Verified Customer

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A good car-buying experience! My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and deci My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and decided to buy Impreza after comparing it with other makes/models. Fortunately we met Jackson Yuen here. He gave us a detailed introduction and eventually we reached a fair deal. The car color we want was not available. We were told it takes 6~8 weeks to order and get delivered. we only waited 5 weeks and the new car came. Jackson efficiently prepared all needed documents such as DMV registration, trading-in, transferring the plate from our old car, verifying car insurance replacement (from old to new car), calculated and explained each item of all charges, and helped explain the financing agreement and future installments (actually not his job). He then guided us how to operate the Impreza and explained all major functions of this car. We really appreciate his enthusiastic, patient and professional attitude. He is a 5-star sales representative. BTW, the internet sales consultant Laurie Fico at Star is very enthusiastic and willing to help, The only reason we did not give Star dealership a 5-star rating is because when we purchased Subaru's added safety warranty, the financing manager did not inform us in advance that there is a Classic Plan (basic) available. We thought that the Gold Plus Plan (upgraded with higher premium) he told us and we bought is the only plan available. Thankfully, he did give us a coupon to reduce the premium, Later when we saw the contract at Jackson's desk and wanted to know more about the Classic Plan, the manager was not in anymore. Please be advised that anyone who wants to buy a car extended warranty should ask first if there are different plans and options (such as $0 deductible or $100 deductible). James Hwang . More

by jamesyh58 Verified Customer Verified Customer

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Sakesman Jackson Yuen who helped us get my car went above and beyond in giving his service to make sure the experience is long lasting. He explained everything Jackson Yuen who helped us get my car went above and beyond in giving his service to make sure the experience is long lasting. He explained everything from start until the time we drove the car. He made our day a pleasant and very relaxing. More

by olivegreen6 Verified Customer Verified Customer

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