Jackson Yuen | Page 21

A good car-buying experience! My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and deci My family and I just had our new 2019 Impreza 2.0i with EyeSight on X'mas eve at Star. We first visited Star in November 2018, test-drived, and decided to buy Impreza after comparing it with other makes/models. Fortunately we met Jackson Yuen here. He gave us a detailed introduction and eventually we reached a fair deal. The car color we want was not available. We were told it takes 6~8 weeks to order and get delivered. we only waited 5 weeks and the new car came. Jackson efficiently prepared all needed documents such as DMV registration, trading-in, transferring the plate from our old car, verifying car insurance replacement (from old to new car), calculated and explained each item of all charges, and helped explain the financing agreement and future installments (actually not his job). He then guided us how to operate the Impreza and explained all major functions of this car. We really appreciate his enthusiastic, patient and professional attitude. He is a 5-star sales representative. BTW, the internet sales consultant Laurie Fico at Star is very enthusiastic and willing to help, The only reason we did not give Star dealership a 5-star rating is because when we purchased Subaru's added safety warranty, the financing manager did not inform us in advance that there is a Classic Plan (basic) available. We thought that the Gold Plus Plan (upgraded with higher premium) he told us and we bought is the only plan available. Thankfully, he did give us a coupon to reduce the premium, Later when we saw the contract at Jackson's desk and wanted to know more about the Classic Plan, the manager was not in anymore. Please be advised that anyone who wants to buy a car extended warranty should ask first if there are different plans and options (such as $0 deductible or $100 deductible). James Hwang . More

by jamesyh58 Verified Customer Verified Customer

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Sakesman Jackson Yuen who helped us get my car went above and beyond in giving his service to make sure the experience is long lasting. He explained everything Jackson Yuen who helped us get my car went above and beyond in giving his service to make sure the experience is long lasting. He explained everything from start until the time we drove the car. He made our day a pleasant and very relaxing. More

by olivegreen6 Verified Customer Verified Customer

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Easy to work with Fast and easy. People are friendly and kind. I would like to recommend to my friends who needed but not easy to get through finances for some reasons! Fast and easy. People are friendly and kind. I would like to recommend to my friends who needed but not easy to get through finances for some reasons!! More

by DanieleChou Verified Customer Verified Customer

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Leasing my Crosstrek The staff at Star Subaru, particularly Jackson Yuen, were great! Jackson is friendly, and knew everything about the Crosstrek. He was very thorough The staff at Star Subaru, particularly Jackson Yuen, were great! Jackson is friendly, and knew everything about the Crosstrek. He was very thorough in going over all the paperwork and teaching us about all of the features of the Crosstrek. And we got a very fair deal! I would definitely recommend Star Subaru to anyone interested in buying or leasing a Subaru. More

by BeizerJ Verified Customer Verified Customer

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Best salesperson Their salesperson are so friendly and very responsible for their client. Jackson explained each single thing in the document and also the vehicle, he Their salesperson are so friendly and very responsible for their client. Jackson explained each single thing in the document and also the vehicle, he is so patient to his customers. I have the really great experience in Star Subaru. More

by Jenny Verified Customer Verified Customer

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Excellent performance overall The salesman give us everything about the car we brought and Explain all the details and the manager give us the we ask for also the Financial manager The salesman give us everything about the car we brought and Explain all the details and the manager give us the we ask for also the Financial manager doing the same More

by Laply Verified Customer Verified Customer

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Purchase of new Subaru Outback at Star Subaru, Bayside, NY Great dealership. They were professional made the deal and delivered car on time. Thanks. Would purchase another Subaru from this dealership. They mad Great dealership. They were professional made the deal and delivered car on time. Thanks. Would purchase another Subaru from this dealership. They made the purchase a pleasure. More

by Karafa2018 Verified Customer Verified Customer

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Professional Sales Mr. Jackson helped me with the purchasing car smoothly. He gave details on the functions of the car. And show me how it works. He did a nice job. Mr. Jackson helped me with the purchasing car smoothly. He gave details on the functions of the car. And show me how it works. He did a nice job. More

by wella_chen Verified Customer Verified Customer

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Great service Star Subaru is a great dealership and has an excellent service center. I would highly recommend the Star Subaru dealership for those in the market for Star Subaru is a great dealership and has an excellent service center. I would highly recommend the Star Subaru dealership for those in the market for a Subaru. More

by HKS236 Verified Customer Verified Customer

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Fog light repair and 60K service Waited for my car to be maintained and was promptly taken care of and I did not have to wait too long for my car to be fixed. Waited for my car to be maintained and was promptly taken care of and I did not have to wait too long for my car to be fixed. More

by Bbub Verified Customer Verified Customer

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