Rod was very helpful in helping me navigate my purchase.
This is my second purchase from Hatfield Buick. I am very impressed with the facility and staff.
This is my second purchase from Hatfield Buick. I am very impressed with the facility and staff.
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by Pattyfrink
Sep 29, 2026 -
Hatfield Buick GMC responded
Thank you for taking the time to share your experience! Repeat business is the highest compliment we can receive, and we are honored that you chose Hatfield Buick GMC again. We'll be sure to pass along your praise to Rod and the rest of our team. Congratulations on your new vehicle!
Friendly, convenient service.
Thank you Hatfield Buick GMC for an easy experience when buying a new car..
Thank you Hatfield Buick GMC for an easy experience when buying a new car..
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by KYRA2
Verified Customer
Verified Customer
Sep 29, 2026 -
Hatfield Buick GMC responded
Thank you so much for the kind words! We’re delighted to hear that buying your new car was such an easy, convenient, and friendly experience. Congratulations on your new vehicle, and welcome to the Hatfield Buick GMC family!
The folks at Hatfield have always treated us well.
They make us feel like family!
They make us feel like family!
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by MARKE1200
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Hatfield Buick GMC responded
Thank you so much for the kind words! Treating our customers like family is what Hatfield is all about, and we’re so glad to hear that you always feel welcome and cared for when you visit. We truly appreciate your continued support and look forward to seeing you again next time!
Great local family owned dealership, up front pricing
with no issues during the sales transaction.
with no issues during the sales transaction.
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by brannenredlands
Verified Customer
Verified Customer
Aug 07, 2026 -
Hatfield Buick GMC responded
Thank you so much for the great review! As a local, family-owned dealership, providing transparent pricing and a seamless, hassle-free buying process is what we strive for every day. We truly appreciate your support and hope you enjoy your new vehicle!
Service Department is spotty.
Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere
Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere
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by ENGCOCAP
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2026 -
Hatfield Buick GMC responded
Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.
Purchasing my vehicle from Hatfield was such an easy
process. I felt like they really valued my business and wanted to give me the best deal possible. I would recommend to anyone looking to purchase a n
process. I felt like they really valued my business and wanted to give me the best deal possible. I would recommend to anyone looking to purchase a new car or truck to save time and hassle and go to Hatfield first. You will not be disappointed!
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by RDKEO
Verified Customer
Verified Customer
Apr 11, 2026 -
Hatfield Buick GMC responded
Congratulations on your new vehicle! Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
Incredible customer service.
Outstanding communication. Honest and personable. That is everything you can hope for when buying a car. I will be back.
Outstanding communication. Honest and personable. That is everything you can hope for when buying a car. I will be back.
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by dnobl001
Verified Customer
Verified Customer
Jan 07, 2026 -
Hatfield Buick GMC responded
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great to work with Kay Lynn.
Alex and Adrien have been awesome for some additional work we wanted done
Alex and Adrien have been awesome for some additional work we wanted done
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by greg.faith
Verified Customer
Verified Customer
Service Price Transparency
Jan 07, 2026 -
Hatfield Buick GMC responded
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hatfield Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Great X 15 Great answers to our questions.
Concerns were settled, very courteous people, showed interest,
Concerns were settled, very courteous people, showed interest,
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by obriensunlakes
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2025 -
Hatfield Buick GMC responded
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
I had an outstanding experience purchasing my truck here!
From the moment I walked in, the staff was welcoming, professional, and genuinely interested in helping me find the right vehicle. They made the enti
From the moment I walked in, the staff was welcoming, professional, and genuinely interested in helping me find the right vehicle. They made the entire process smooth and stress-free, answering all my questions with patience and transparency.
What really stood out was how upfront and honest they were—no pressure, no gimmicks, just great customer service. The truck I purchased was in excellent condition, exactly as described, and I couldn’t be happier with it.
I highly recommend this dealership to anyone looking for a vehicle. I’ll definitely be coming back for future purchases!
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by Colleen Iardella
Verified Customer
Verified Customer
Sep 07, 2025 -
Hatfield Buick GMC responded
Colleen, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!