Jacob Adame | Page 8

Service personnel has been very kind and helpful! This is my third enclave, and I am looking forward to another! This is my third enclave, and I am looking forward to another! More

by DIANESOLBERG Verified Customer Verified Customer

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Upon arriving for my first complementary oil change after purchasing my 2023 Acadia I was met by Jacob Adame the service advisor and I gave him my cell phone number for him to update my information on the se purchasing my 2023 Acadia I was met by Jacob Adame the service advisor and I gave him my cell phone number for him to update my information on the service order and I informed him that the driver door has a squeaky noise and could that be addressed along with the first oil change, I informed Jacob that I would be waiting in the waiting room so please contact me when the work is completed I was never contacted by Jacob nor was the squeaky driver door addressed when I asked why he informed me that I would have to make another appointment for the squeaky door, which to me is a bit odd as to why it couldn’t be addressed then and there, so when he asked me to sign the paperwork I wrote on it that I was not happy with my very first impression of Hatfield’s service advisor and the service department. So my hopes are that when I need to return for future service that the customer professionalism is not substandard but way above the norm also it would be nice to receive some paperwork indicating how the overall condition of my vehicle not just that an oil change was done. Thank you More

by shemen3 Verified Customer Verified Customer

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Excellent Service, would definately recommend , Love the coffee bar and waitting area, Love my Envista! coffee bar and waitting area, Love my Envista! More

by yolandabarbosa76 Verified Customer Verified Customer

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Our family has been using Hatfield Buick for over 20 years. Great service. Recommends our friends and recently purchased a new car. years. Great service. Recommends our friends and recently purchased a new car. More

by Al WANER Verified Customer Verified Customer

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Great everything went great today and I’m glad that they were able to fix my concerns were able to fix my concerns More

by quab123 Verified Customer Verified Customer

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Everyone there was great offering water or coffee. The service guys were on point giving me updates throughout. Couldn't be happier with Hatfield GMC. I'm from out of town. Which was great to se The service guys were on point giving me updates throughout. Couldn't be happier with Hatfield GMC. I'm from out of town. Which was great to see More

by MRRROGGE Verified Customer Verified Customer

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I have had dealings with Hatfield since the early 1960s and always found it to be extremely pleasant and quality experience. and always found it to be extremely pleasant and quality experience. More

by PAULLIZSTONE Verified Customer Verified Customer

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Hatfield is my go to dealer for service on my Buick. I recommend this business to anyone that is in the market for a vehicle that will include a GREAT service team! I recommend this business to anyone that is in the market for a vehicle that will include a GREAT service team! More

by ritadevaughn Verified Customer Verified Customer

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Personalized service, attention to detail. Staff are friendly and professional. Everyone is knowledgeable about their field and answer questions cheerfully Staff are friendly and professional. Everyone is knowledgeable about their field and answer questions cheerfully More

by MARTHAJBUCH Verified Customer Verified Customer

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Took my Envision in for Recall - Softwsre Update. The staff was very friendly and I was out within 30 minutes. The staff was very friendly and I was out within 30 minutes. More

by redmarlen75 Verified Customer Verified Customer

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