Jacob Grimm
Jacob Grimm at White's Ford

Jacob Grimm

Service Advisor

White's Ford

1780 N Main St
Orrville, OH 44667

Contact Me
4.6
403 Reviews
4.6

403 Reviews

Write a Review

403 Reviews of Jacob Grimm

June 24, 2026

Dealership Rating
Employee Rating

The dealerships service department is top notch. They were patient explained things things clearly and didn't try to over sell just did what was necessary at a great price More

by BONZ1_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 14, 2026

Dealership Rating
Employee Rating

Tom is sexy and I want to do things to him that normally people would think is weird More

by bwepler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 13, 2026

Dealership Rating
Employee Rating

Your service department needs work. They don't seem to be up to date on various functions especially when the car is older and needs updating. Such as the installed GPS system More

by LGWEBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: George Frantz, Corey Gibson

June 06, 2026

Dealership Rating
Employee Rating

Great customer service Jacob was very helpful, listened to my concerns, and followed through with the maintenance on my vehicle. More

by plgcmcdermott
Recommend Dealer
Yes

Other Employees Tagged: Jacob Grimm

May 13, 2026

Dealership Rating
Employee Rating

The service and communication were below standard expectations. The lack of diligence and urgency was unacceptable. Until a male intervened on my behalf all questions were dismissed regarding the ser More

by KFlower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 12, 2026

Dealership Rating
Employee Rating

Needed a number of services done on my explorer. Dropped it off tues and it was scheduled for sat. They had it done on Wednesday. The staff is super friendly and super fast. Couldn't be happier with More

by robertsc77
Recommend Dealer
Yes

Other Employees Tagged: Jacob Grimm

May 10, 2026

Dealership Rating
Employee Rating

Very nice dealership to work with Very professional to work with. Great team of people in the service department. More

by markbowling1
Recommend Dealer
Yes

Other Employees Tagged: Jacob Grimm

May 03, 2026

Dealership Rating
Employee Rating

My tires are great. It's the service I had a problem with. The wait was 2 and a half hours. They came back to tell me it would be soon and they were sorry at 2 hours. Wh More

by freedom6276
Recommend Dealer
No

Other Employees Tagged: Jacob Grimm

April 28, 2026

Dealership Rating
Employee Rating

Service department is absolutely horrible. No communication and when you have clearly stated what you need done and even write it out still does not get done. More

by sspigelmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Curtis Leighty, Thom Tate, Justin Plant, Doug Harsh , The girl that quit in quick lube was awesome I don’t blame her for quitting.

April 17, 2026

Dealership Rating
Employee Rating

Multiple errors in scheduling. Parts were still not in when I was told to drop off my vehicle. Had to rely the same information multiple times. More

by Tshultz51
Recommend Dealer
No

Other Employees Tagged: Jacob Grimm

1
...

Dealership Inventory (82 Vehicles)

used 2025 Ford Bronco Sport car, priced at $26,994
2025 Ford Bronco Sport
used
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford F-350 car, priced at $78,500
2026 Ford F-350
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
used 2025 Chevrolet Equinox car, priced at $24,994
2025 Chevrolet Equinox
used
Sterling Gray Metallic exterior
CVT
Front-wheel Drive
new 2026 Ford Maverick car, priced at $33,798
2026 Ford Maverick
new
Space White Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford Maverick car, priced at $40,415
2026 Ford Maverick
new
Orange Fury exterior
AWD
new 2026 Ford Maverick car, priced at $37,490
2026 Ford Maverick
new
Azure Gray Metallic exterior
AWD