Jacob Grimm

The service and communication were below standard expectations. The lack of diligence and urgency was unacceptable. Until a male intervened on my behalf all questions were dismissed regarding the ser expectations. The lack of diligence and urgency was unacceptable. Until a male intervened on my behalf all questions were dismissed regarding the service of my vehicle. When completed only one of two problems was addressed. When followed up with management all blame was put elsewhere, they do not take accountability for anything. More

by KFlower Verified Customer Verified Customer

Report | Print

Needed a number of services done on my explorer. Dropped it off tues and it was scheduled for sat. They had it done on Wednesday. The staff is super friendly and super fast. Couldn't be happier with Dropped it off tues and it was scheduled for sat. They had it done on Wednesday. The staff is super friendly and super fast. Couldn't be happier with my experience. More

by robertsc77 Verified Customer Verified Customer

Report | Print

Very nice dealership to work with Very professional to work with. Great team of people in the service department. work with. Great team of people in the service department. More

by markbowling1 Verified Customer Verified Customer

Report | Print

My tires are great. It's the service I had a problem with. The wait was 2 and a half hours. They came back to tell me it would be soon and they were sorry at 2 hours. Wh It's the service I had a problem with. The wait was 2 and a half hours. They came back to tell me it would be soon and they were sorry at 2 hours. When they were done Jacob came back went over paperwork and failed to mention anything about my 100 dollar rebate or anything at all about warranty on tires or that you had free tire rotation. I've yet to hear anything about the rebate and this is 5/3/26.i did remind him of the rebate and he said he forgot. I looked over the tires and left. Now today I find some deep scratches on my rims that were definitely not there before. Plus all 4 rims had grease stains all over them. Can't they clean up their mess. That were not like that when I brought my vehicle in. More

by freedom6276 Verified Customer Verified Customer

Report | Print

Service department is absolutely horrible. No communication and when you have clearly stated what you need done and even write it out still does not get done. No communication and when you have clearly stated what you need done and even write it out still does not get done. More

by sspigelmire Verified Customer Verified Customer

Report | Print

Multiple errors in scheduling. Parts were still not in when I was told to drop off my vehicle. Had to rely the same information multiple times. Parts were still not in when I was told to drop off my vehicle. Had to rely the same information multiple times. More

by Tshultz51 Verified Customer Verified Customer

Report | Print

I had a great experience at Whites Ford. The service was quick, efficient, and the team was very friendly from start to finish. They did a solid job, and I was in and out faster than expecte The service was quick, efficient, and the team was very friendly from start to finish. They did a solid job, and I was in and out faster than expected. Definitely a place I can count on for quality service. More

by MARKGRIMM69 Verified Customer Verified Customer

Report | Print

Work was thorough, professionally done, and was done in a timely manner. Appreciated all of the individuals I came in contact with during the visit. timely manner. Appreciated all of the individuals I came in contact with during the visit. More

by Mark Poulton Verified Customer Verified Customer

Report | Print

Jacob was friendly. However most of my interactions were with Corey who was very curt and not helpful at all. I actually had to speak with the GM to get any kind of answ However most of my interactions were with Corey who was very curt and not helpful at all. I actually had to speak with the GM to get any kind of answers. They had my truck a month only to say they couldn't fix it. So we took it to Chevrolet of Wooster and they looked at it the same day and ordered the parts to fix my truck and offered a loaner vehicle until my truck is ready they said it would be 4 or 5 days. I absolutely would never recommend Whites Ford to anyone. We have been loyal to Whites for decades, not sure what has happened at that place but will never return there for anything. I also plan to let everyone I know about my awful experience there. I used to speak so highly of them and recommend people to go there, now I'm embarrassed I even suggested them to people. More

by duckfenstermaker Verified Customer Verified Customer

Report | Print

Very good service Ok. ..good service, prompt, good communications, etc, etc No Geez.....I object to the nagging ! ..good service, prompt, good communications, etc, etc No Geez.....I object to the nagging ! More

by GFKDROBI Verified Customer Verified Customer

Report | Print