Jacob Grimm | Page 7

They are consummate professionals. They always take excellent care of me and my vehicles. We can always expect excellent service. They always take excellent care of me and my vehicles. We can always expect excellent service. More

by MRGULSBY Verified Customer Verified Customer

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The only complaint I have with whites ford is how slow they are on an oil change. Even when they have 2 people they are very slow. they are on an oil change. Even when they have 2 people they are very slow. More

by stan_smallwood2007 Verified Customer Verified Customer

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Jacob was very helpful. The service dept and body shop did great work repairing my car. Service exceptional! The service dept and body shop did great work repairing my car. Service exceptional! More

by PAMWAGNERMEDINA Verified Customer Verified Customer

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Rear light repair Mark did an excellent job fixing my rear light problem. Wonderful work rear light problem. Wonderful work More

by WJSTURGEON1 Verified Customer Verified Customer

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Always have a good experience. This last time we had to wait to get out vehicle looked at and the diagnosis changed once the work started. That ended up taking longer for our visit This last time we had to wait to get out vehicle looked at and the diagnosis changed once the work started. That ended up taking longer for our visit. We were without our vehicle for apprx 3 weeks. More

by Cathiemarie1985 Verified Customer Verified Customer

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Everyone was very helpful. I was very specific in my oil change request and they accommodated me. I was very specific in my oil change request and they accommodated me. More

by Dparsons254 Verified Customer Verified Customer

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Had a no start condition while visiting family, and greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the en greatly appreciate the very quick fix and squeezing me in before we headed home. Diagnostic was completed quickly and the car was fixed before the end of the day on a Saturday. More

by twlt17 Verified Customer Verified Customer

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Will never return. Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication was minimal. I had to keep reaching out. More

by ckillinger2 Verified Customer Verified Customer

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The service department has always been very courteous and communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our re communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our repairs- Jacob communicated details. Very satisfied!! More

by laurelh889 Verified Customer Verified Customer

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I purchased my tires from White’s Ford, despite multiple service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires 3 separate times for corrosion and losing air. During one service I was told the technician showed up late and he was hung over so they were running late, later in that visit I was told the same technician could not figure out how to fix my glove box so I would need to come back. Another visit I waiting 3 over hours for an oil change for which I had an appointment. Most recently I had them look at my tires as several people pointed out they were bald on the front outside. While there I was spoken to condescendingly by the owner’s son and told I had 50% life left, ignoring my questions about the front tires that were bald. I pointed out that I was never offered a tire rotation which was why they wore unevenly, I was told he didn’t know why I wasn’t offered a tire rotation (which was complimentary since I purchased the tires there). The tires were 2 years old with under 22,000 miles. I went somewhere else to purchase new tires, while there the 4th stem had to be fix for corrosion. I was loyal to White’s, since they had treated me well for many years, driving 25 minutes each way for oil changes and service. Sadly, their service had plummeted and this last situation “was the straw that broke the camels back”. I will not go back. Customer service and integrity are no longer a part of their service. More

by REBECCABYRNE Verified Customer Verified Customer

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