Jacob Grimm | Page 6

Will never return. Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication Customer service is lacking. Car wasn't fixed after paying $1300. Was told it would be 2 more weeks until they could look at it again. Communication was minimal. I had to keep reaching out. More

by ckillinger2 Verified Customer Verified Customer

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The service department has always been very courteous and communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our re communicative with us about our vehicle repairs. Recently we were in a time crunch to get our vehicle repaired before a trip. Kurt scheduled our repairs- Jacob communicated details. Very satisfied!! More

by laurelh889 Verified Customer Verified Customer

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I purchased my tires from White’s Ford, despite multiple service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires service visits for oil changes another services I was never offered or received a tire rotation. Despite their service department working on my tires 3 separate times for corrosion and losing air. During one service I was told the technician showed up late and he was hung over so they were running late, later in that visit I was told the same technician could not figure out how to fix my glove box so I would need to come back. Another visit I waiting 3 over hours for an oil change for which I had an appointment. Most recently I had them look at my tires as several people pointed out they were bald on the front outside. While there I was spoken to condescendingly by the owner’s son and told I had 50% life left, ignoring my questions about the front tires that were bald. I pointed out that I was never offered a tire rotation which was why they wore unevenly, I was told he didn’t know why I wasn’t offered a tire rotation (which was complimentary since I purchased the tires there). The tires were 2 years old with under 22,000 miles. I went somewhere else to purchase new tires, while there the 4th stem had to be fix for corrosion. I was loyal to White’s, since they had treated me well for many years, driving 25 minutes each way for oil changes and service. Sadly, their service had plummeted and this last situation “was the straw that broke the camels back”. I will not go back. Customer service and integrity are no longer a part of their service. More

by REBECCABYRNE Verified Customer Verified Customer

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It's not the dealership. It's the manufacturing and design. It's equipment failure. It's the manufacturing and design. It's equipment failure. More

by JGEISER62 Verified Customer Verified Customer

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It is a dealership I trust, and I trust the people that work there to have my best interest in mind. work there to have my best interest in mind. More

by Esposito.anthony Verified Customer Verified Customer

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Easy, and fixed! I walked in had no problem getting someone to come check out the bronco and get it fixed. I walked in had no problem getting someone to come check out the bronco and get it fixed. More

by dawncortimilia Verified Customer Verified Customer

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Held their word and took care of me as a customer. Will do business with again in the future. Thank you Will do business with again in the future. Thank you More

by Shelli_lynn Verified Customer Verified Customer

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Great customer service, quick execution and expected pricing without any attempt to 'upsell' me on other services or issues. pricing without any attempt to 'upsell' me on other services or issues. More

by Michael.Prahst Verified Customer Verified Customer

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Scheduling, consulting, technician, repair, and return of vehicle fully met my high expectations And I highly recommend White Ford vehicle fully met my high expectations And I highly recommend White Ford More

by RAYEHUGHES Verified Customer Verified Customer

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Dave Schneider was very kind and patient with us as well as very knowledgeable about the vehicles we were interested in. as very knowledgeable about the vehicles we were interested in. More

by SPENCER97BRANNON Verified Customer Verified Customer

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