Jacob Hershman

Service has been exceptional with one major issue and some minor exceptions! 1) changing policy, standard services that have been in place for 30+ years should be grandfathered, not cancelled without ex some minor exceptions! 1) changing policy, standard services that have been in place for 30+ years should be grandfathered, not cancelled without exception (e.g., porter p/u car). This was discussed at sale. Why would I pay list for a car at Northside/Westside instead of Sterling McCall if I have to drive back and forth to Westside which takes over 3 hours versus 3 exits to SM? The new COO (Nate) clearly thinks this is Fred Haas TOYOTA and that cost cutting without researching and validating the affect on sales, return sales, service, etc. is a professionally sound approach. Well, I am about to buy another this year. Daughter next year. Unless the porter service is provided, we will no longer buy any vehicle nor service from any company owned by Friedkin. 2 times not washing the car, a breakdown getting the "complete message to Daniel", thus, car was not ready for more than an hour which disrupted p/u of special needs son. More

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Westside Lexus is top notch dealership with excellent sale consultant and good customer service. I gave Westside Lexus 5 Stars . sale consultant and good customer service. I gave Westside Lexus 5 Stars . More

by jennyakas77 Verified Customer Verified Customer

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I love the car I bought. Lexus ES 350. The service department was a major factor in my decision to buy another Lexus. Your service department is exemplary. Lexus ES 350. The service department was a major factor in my decision to buy another Lexus. Your service department is exemplary. More

by tldaniels0259 Verified Customer Verified Customer

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I love Westside Lexus that’s why I come there when I have any needs Steve was awesome and very professional. I am excited that I finally got my husband to give up his BMW and buy A Lexus. I love all the pe any needs Steve was awesome and very professional. I am excited that I finally got my husband to give up his BMW and buy A Lexus. I love all the people at Service and they have always taken a good care of me. More

by NBHAIZE Verified Customer Verified Customer

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Mike Nelson in sales is great… friendly and straight forward. Stefan McKinney in service is great too… super friendly and responsive. Other than the long wait to get a new GX, I have no complaints! forward. Stefan McKinney in service is great too… super friendly and responsive. Other than the long wait to get a new GX, I have no complaints! More

by KHGALLOWAY Verified Customer Verified Customer

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There aren't enough nice words to describe this entire team!! I keep buying/servicing my vehicles here and see that for the future too!!! team!! I keep buying/servicing my vehicles here and see that for the future too!!! More

by ksr1857 Verified Customer Verified Customer

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Word can’t describe how easy and pleasant was my experience with Daniel at West Lexus. His prompt response, his willingness to help and capabilities to resolve my problems was impressive. experience with Daniel at West Lexus. His prompt response, his willingness to help and capabilities to resolve my problems was impressive. More

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Everyone is always very helpful and friendly. My questions are always answered promptly. There are no long waits. My questions are always answered promptly. There are no long waits. More

by dalehk Verified Customer Verified Customer

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Friendly, knowledgeable and responsive. Good continuity of people and when they do leave, someone else good takes over. Good continuity of people and when they do leave, someone else good takes over. More

by john_harrell3 Verified Customer Verified Customer

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If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More

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