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119 Reviews of Jacob Hershman
June 14, 2023
If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More
by Ardel1962
Other Employees Tagged: Thompson Truong
February 18, 2023
Westside is the best, we have been a customer since 2007, 1st class operation, their people are knowledgeable and courteous. always a good experience. 1st class operation, their people are knowledgeable and courteous. always a good experience. More
by drluck
Verified CustomerOther Employees Tagged: Merrell Middleton, Mary Margaret McGowan
December 29, 2022
We have purchased new vehicles from Mary Margaret McGowen at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura Brown who has been our service department advisor since 2016, and Alex Gifford who provided the technology training and other assistance for our most recent purchase. These are all exceptional, truly caring people and we are deeply grateful for the friendships we have cultivated. We know that other Management have worked behind the scenes to listen to our special needs, and to assure our satisfaction. We commend you all for the exceptional effort you make daily to create such a wonderful environment. Feels like family! More
by dlpierce
Other Employees Tagged: Jeremy Reardon, Mary Margaret McGowan, JT Teodoro , Laura Brown, Alex Gifford, Ross Zuerner
November 08, 2022
My experience was nice and Steve was helpful. Had the car about a month and the radio unit failed but Steve got me in so they could evaluate the problem, provided a loaner car for the duration w Had the car about a month and the radio unit failed but Steve got me in so they could evaluate the problem, provided a loaner car for the duration while a new radio unit was ordered so he did everything possible to make it right. More
by crobertsherry
Other Employees Tagged: Steve Machann, Joey Broussard , Stefan
October 25, 2022
Second car I've purchased from Chong Lee and she will be who I buy my third vehicle from. Outstanding service overall in all phases of the sale's process!! who I buy my third vehicle from. Outstanding service overall in all phases of the sale's process!! More
by g86ford1
Other Employees Tagged: Chong Lee , Nam Pham, Stephen McKinney
July 29, 2022
Understanding, professional Shannon and Jacob H are the best! Sam did an excellent job in financial best! Sam did an excellent job in financial More
by jimsuecald
Other Employees Tagged: Shannon George, Sam Chau
May 17, 2022
Service speed and making me feel taken care of. Made me feel that has my best interest in mind. Made me feel that has my best interest in mind. More
by Stefmac25
Other Employees Tagged: Jeffery Byers , Nam Pham
April 16, 2022
I bought my previous car from Westside Lexus, and was extremely satisfied with the Service department for the 12 years I owned that car. Never considered buying from anyone else. extremely satisfied with the Service department for the 12 years I owned that car. Never considered buying from anyone else. More
by KKDITTERT
Other Employees Tagged: Sterling Sine , John Parish
April 08, 2022
Very satisfied with sales department (M McGowan and Service department - personal and a a friendly crew Service department - personal and a a friendly crew More
by RBASS11488
Other Employees Tagged: Mary Margaret McGowan
February 27, 2022
Jacob Hershman and Mary Margaret McGowan are EXCEPTIONAL. This is my 6th Lexus..my parents and sisters have Lexuses as well…all from Westside. The facility is beautiful and clean..the customer service is B This is my 6th Lexus..my parents and sisters have Lexuses as well…all from Westside. The facility is beautiful and clean..the customer service is BEYOND!!! I am a Lexus girrrl…specifically WESTSIDE. More
by ag84md
Other Employees Tagged: Mary Margaret McGowan
