Jacob Hershman
Jacob Hershman at Westside Lexus

Jacob Hershman | Page 2

Service Drive Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
112 Reviews
4.7

112 Reviews

Write a Review

Dealership Experience

13 yrs, 1 mo

112 Reviews of Jacob Hershman

April 16, 2022

Dealership Rating
Employee Rating

I bought my previous car from Westside Lexus, and was extremely satisfied with the Service department for the 12 years I owned that car. Never considered buying from anyone else. More

by KKDITTERT
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: John Parish, Sterling Sine

Apr 18, 2022

Westside Lexus responded

Your continued confidence in Westside Lexus means so much to us. Thank you for the kudos. We are always here to help. Drive safely!

April 08, 2022

Dealership Rating
Employee Rating

Very satisfied with sales department (M McGowan and Service department - personal and a a friendly crew More

by RBASS11488
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Apr 08, 2022

Westside Lexus responded

It's truly wonderful to see that so many of our team members have played a role in your loyalty to Westside Lexus! It's a joy to keep you safely on the road, and the Westside Lexus team looks forward to our next chance to work together!

February 27, 2022

Dealership Rating
Employee Rating

Jacob Hershman and Mary Margaret McGowan are EXCEPTIONAL. This is my 6th Lexus..my parents and sisters have Lexuses as well…all from Westside. The facility is beautiful and clean..the customer service is B More

by ag84md
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Feb 28, 2022

Westside Lexus responded

Thank you for the glowing review! We are so glad to hear that you had such a successful purchase experience working with Jacob and Mary. Drive safely in your new vehicle, and congratulations! We hope to see you back again at Westside Lexus!

February 20, 2022

Dealership Rating
Employee Rating

I have been using Westside Lexus on and off for the past 10+ years, it was a mixed bag, and I wanted to give another try with my new Lexus. Jacob is an excellent service consultant, very courteous, straight More

by K Cao
Recommend Dealer
Yes
Feb 21, 2022

Westside Lexus responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with Jacob. We will be sure to pass on the kind feedback to him. Drive safely, and we are looking forward to working with you again at Westside Lexus!

January 29, 2022

Dealership Rating
Employee Rating

Steve Machann is amazing to work with. The entire process was easy and love my new Lexus! More

by EVYPOUTOUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Machann, JT Teodoro

Jan 31, 2022

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that Steve delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Westside Lexus!

January 11, 2022

Dealership Rating
Employee Rating

Have bought several cars from Mary Margaret and she is great. The staff always is responsive and strive for perfection. They truly care about the customer. More

by milton5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Westside Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you found the right vehicles working with Mary over the years. We will be sure to pass on the kind feedback to the team. Drive safely, and we hope to see you back at Westside Lexus!

December 10, 2021

Dealership Rating
Employee Rating

This is my 4th Lexus. Love Westside Lexus and the Lexus vehicles!! Thank you Westside! More

by leago13
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Dec 11, 2021

Westside Lexus responded

It's always a joy to work with someone who is just as committed to the Lexus brand as we are! We're tremendously grateful for your loyalty to Westside Lexus, and we wish you many safe and happy miles in your new ride!

November 16, 2021

Dealership Rating
Employee Rating

This was my second purchase from Westside Lexus and both experiences have been phenomenal. From start to finish it was an easy process, no haggling and honest. Mary Margaret McGowan is by far the best sal More

by RHRASER1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Nemoto, Mary Margaret McGowan, JT Teodoro , Alex Ruata

Nov 17, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your repeat business and are happy to hear that you had such a successful purchase experience working with Mary and the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

October 10, 2021

Dealership Rating
Employee Rating

Westside Lexus IS all the customer could expect in service sales staff and dealership excellent job More

by MAIL2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 11, 2021

Westside Lexus responded

Thanks for this excellent review of the Westside Lexus team! We appreciate your confidence in our work and your kind words go a long way. See you next time!

October 01, 2021

Dealership Rating
Employee Rating

The updates are beautiful and service and employees always 100% accommodating, and make u feel welcome. More

by nancyp2223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2021

Westside Lexus responded

Nancy - This review made us smile! Thank you for the kind feedback about our facilities and team. Hope to see you again at Westside Lexus!

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