Jacob Hershman | Page 2

Friendly, knowledgeable and responsive. Good continuity of people and when they do leave, someone else good takes over. Good continuity of people and when they do leave, someone else good takes over. More

by john_harrell3 Verified Customer Verified Customer

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If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More

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Westside is the best, we have been a customer since 2007, 1st class operation, their people are knowledgeable and courteous. always a good experience. 1st class operation, their people are knowledgeable and courteous. always a good experience. More

by drluck Verified Customer Verified Customer

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We have purchased new vehicles from Mary Margaret McGowen at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura at Westside Lexus for 20+ years. We have total trust and confidence in the Lexus family. We have developed very close relationships with Mary, Laura Brown who has been our service department advisor since 2016, and Alex Gifford who provided the technology training and other assistance for our most recent purchase. These are all exceptional, truly caring people and we are deeply grateful for the friendships we have cultivated. We know that other Management have worked behind the scenes to listen to our special needs, and to assure our satisfaction. We commend you all for the exceptional effort you make daily to create such a wonderful environment. Feels like family! More

by dlpierce Verified Customer Verified Customer

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My experience was nice and Steve was helpful. Had the car about a month and the radio unit failed but Steve got me in so they could evaluate the problem, provided a loaner car for the duration w Had the car about a month and the radio unit failed but Steve got me in so they could evaluate the problem, provided a loaner car for the duration while a new radio unit was ordered so he did everything possible to make it right. More

by crobertsherry Verified Customer Verified Customer

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Second car I've purchased from Chong Lee and she will be who I buy my third vehicle from. Outstanding service overall in all phases of the sale's process!! who I buy my third vehicle from. Outstanding service overall in all phases of the sale's process!! More

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Understanding, professional Shannon and Jacob H are the best! Sam did an excellent job in financial best! Sam did an excellent job in financial More

by jimsuecald Verified Customer Verified Customer

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Service speed and making me feel taken care of. Made me feel that has my best interest in mind. Made me feel that has my best interest in mind. More

by Stefmac25 Verified Customer Verified Customer

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I bought my previous car from Westside Lexus, and was extremely satisfied with the Service department for the 12 years I owned that car. Never considered buying from anyone else. extremely satisfied with the Service department for the 12 years I owned that car. Never considered buying from anyone else. More

by KKDITTERT Verified Customer Verified Customer

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Very satisfied with sales department (M McGowan and Service department - personal and a a friendly crew Service department - personal and a a friendly crew More

by RBASS11488 Verified Customer Verified Customer

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