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6 Reviews of Thompson Truong
April 11, 2024
I’m a repeat customer with this dealership because of the way I was treated when I bought my 1st Lexus. I was treated well by everyone that helped me through my purchase process. way I was treated when I bought my 1st Lexus. I was treated well by everyone that helped me through my purchase process. More
by ewatch
Verified CustomerOther Employees Tagged: JT Teodoro, Alex Ponce
Helpful 
March 29, 2024
This is our 10th vehicle purchased at Westside Lexus, over a 32 year period starting with an SC 400 in 1992, and Mark Solomon was a pleasure to work with as was Manny in financial services. over a 32 year period starting with an SC 400 in 1992, and Mark Solomon was a pleasure to work with as was Manny in financial services. More
by KTHEUT
Other Employees Tagged: Mark Solomon, Manuel Gomez , Sidney who helped do an initial car walkthrough session before we left the dealership
June 14, 2023
If you need service, beware. I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was I brought my vehicle to your dealership 06/05/2023 because my vehicle would not start and informed them that my vehicle is under warranty, which was looked up and verified. After day 1 I was told a diagnostic was run, and no determination was made on why my car would not start. After day 2 I was told to bring my spare key to the dealership After day 3 I was told there was "rodent damage" I was told the ridiculous explanation that "because of the evidence of mouse footprints on my battery, it was determined that a mouse cut one of the cables leading to my battery" and that was the reason my car would not start. ***so after the THIRD day of looking under my hood and inspecting my vehicle, touching and moving things around under my hood, touching my battery, wiggling this cable and attaching that cable...I was told there were "mouse footprints" on my battery. How ridiculous. Receipt was not detailed. Simply a dollar amount for labor and parts, yet none were reflected on my receipt. No one at this dealership has cared to help me get answers about this issue and my bill. This was their way to NOT honor my warranty. Buyer beware. They also claimed I denied an alignment that they never spoke with me about. I asked the service manager about it and he agreed that no one spoke with me about the alignment. Emailed management, emailed the GM, now contacting the Texas AG’s office and claiming deceptive practices. Read your receipt people. More
by Ardel1962
Other Employees Tagged: Jacob Hershman
May 03, 2023
Chong Lee was great . . very personalable from the start. interest rate high but felt like i received a decent deal. . very personalable from the start. interest rate high but felt like i received a decent deal. More
by relenciaallen
Other Employees Tagged: Chong Lee, Sam Chau
February 25, 2023
They go out of their way to accomadate the customer. They keep you informed at at times. They keep you informed at at times. More
by JJTUTTLE
Other Employees Tagged: Steve Machann, Edwar Guerrero , Looks
April 29, 2022
Love the treatment. Super responsive. Shekhar is the most awesome sales guy. He makes you feel like family Super responsive. Shekhar is the most awesome sales guy. He makes you feel like family More
by blderri
Other Employees Tagged: Michael Lorch, Shekhar Shroff, Anil Sharma
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