Jacob Hicks | Page 7

Nice waiting area The great coffee machine and donuts made the wait go by quicker. Service techs were friendly, and very eager to answer any questions. She showed me The great coffee machine and donuts made the wait go by quicker. Service techs were friendly, and very eager to answer any questions. She showed me the oil level on the dipstick More

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Fantastic! Phenomenal and knowledgable service department. Quality and very fast turnaround for quick lube service! Rudy with the courtesy shuttle was very conve Phenomenal and knowledgable service department. Quality and very fast turnaround for quick lube service! Rudy with the courtesy shuttle was very convenient and friendly. Pick up was timely and much appreciated! More

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service on 1998 saturn Jacob Hicks always handles my service requests in a professional manner. He is very thorough and follows up to make sure things are handled correctly Jacob Hicks always handles my service requests in a professional manner. He is very thorough and follows up to make sure things are handled correctly More

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New Cross Trek - first oil change and tire rotation As usual, Jacob returned my phone call and courteous and helpful in scheduling an appointment and with the paperwork when I arrived. He also promptly As usual, Jacob returned my phone call and courteous and helpful in scheduling an appointment and with the paperwork when I arrived. He also promptly called me when the work was completed More

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Warning lights and engine hesitation Several warning lights stayed on while the car was being driven, and there was also some engine hesitation or misfiring. The service staff tested the Several warning lights stayed on while the car was being driven, and there was also some engine hesitation or misfiring. The service staff tested the electrical harness and plugs, tested the cylinder with misfiring, found the problem plug, replaced that plug, test drove the car, and the problem was fixed. Not only that, it didn't cost me a penny because the spark plug in question was still under warranty. Excellent service! More

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Service continues to be excellent We have bought five Subarus from this dealership, three of which are still in the family. Service has always been efficient, professional, and stress- We have bought five Subarus from this dealership, three of which are still in the family. Service has always been efficient, professional, and stress-free. The most recent repairs on my son's STi were extensive and the car is like new again. More

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just fine The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And m The steering wheel was still clean after the service. I didn't notice any grease or dirt stains on the running board from the mechanics shoes. And my seat wasn't moved back or forward by the mechanic. More

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Emergency Service Repair The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. Th The additional towing service we purchased when buying the car was invaluable. We live in a remote setting and in one tow it has paid for itself. The service was easy to use and very responsive Dealership service was acceptable. I had to call the dealership 3 times before getting a response. Each different service person I spoke with with very nice and courteous. The ability to get my vehicle in quickly with a determination with what was wrong and how long to fix it was very tedious. If it was not for my persistence I don't think my car would have been fixed that day. Once the car got in the garage it was fixed in a very short timeframe. I was expecting a little bit better service having purchased 3 new cars at this dealership over the last6-7 years. More

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Routine visit, excellent service. Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department Service scheduling on line was easy, check in efficient, waiting are very comfortable, work completed as promised. This was a good service department experience. That makes them two for two. More

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30,000 Mile Service I'm glad we received a reminder that my Outback was due for service. We also appreciate the shuttle van and the clean, comfortable waiting area. Overa I'm glad we received a reminder that my Outback was due for service. We also appreciate the shuttle van and the clean, comfortable waiting area. Overall, our experience with the service center was very good. I would highly recommend this dealership for any required service. More

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