Jacob Knight | Page 15

Those people at manly honda are very kind. I felt comfortable since i get in to the dealer. Jacob knight is a really nice guy. He was very patient with me. I would buy a car with him again t comfortable since i get in to the dealer. Jacob knight is a really nice guy. He was very patient with me. I would buy a car with him again tanks Jacob More

by ELTERRIBLE707 Verified Customer Verified Customer

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Thank you for answering all my questions with honesty. I am so happy with the car I purchased, thanks to the reasonable price you negotiated. You can be assured that I will certainly recommend your services am so happy with the car I purchased, thanks to the reasonable price you negotiated. You can be assured that I will certainly recommend your services to all my friends and family. Thank you for a great experience!!! More

by SMANITCS Verified Customer Verified Customer

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Update-after my review below, I was contacted by the manager, Cory, multiple times to try and make my experience better. It was a busy couple of months so it took a while to respond (and also update thi manager, Cory, multiple times to try and make my experience better. It was a busy couple of months so it took a while to respond (and also update this review), so his follow-up was very appreciated. I scheduled a service for a battery issue in November and while I was waiting for my car, Cory came out to talk about my experience. He was very kind, listened to all of my concerns, was receptive and everything I found missing from my previous experiences. If I based my review on just this interaction, it would be 5 stars. The service to my car was good, they did a safety check and replaced the battery free of charge. I feel like the battery probably should've been checked initially, but I'm not a mechanic. The windshield wipers were also broken and not addressed during the original sale or this visit, but I just changed those myself when rain was in the forecast. So jury is still out on the service department for me due to my own experience and reading other reviews. Seems like routine things are either not checked or ignored. But wanted to update my review for the assistance Cory gave me, he made my concerns feel heard and that was appreciated. Original-The initial sale was fine. Ali was very friendly during the final part, I liked him a lot. But as soon as I got the keys to my new to me, used car, there was a warning light on the dash and a message saying the key fob battery was low. I asked the salesman about it and he said to come back to the service department and it would be like 9 bucks to change them. I literally just bought the car for $30k and I need to come back and pay to have the key fobs work? I was too tired that night to deal with it, so I just left. I Googled it and changed it myself later. Ali had setup a detailing for me later in the week since the service department had closed that night already, which was really appreciated. My CRV looked great after it, but I noticed a scratch on the back the next day (I didn't take a close look immediately around the car that day, and that was my bad. I should've inspected it right away). We tried contacting the salesman for some questions about the car alarm I was having installed the next week for my insurance and to mention the scratch, and while my partner was calling him, the salesman texted my partner to text him. Felt a bit unprofessional but ok. He was probably busy. My SO texted him the questions and it took a few hours till the salesman called back. When the scratch was brought up he brushed it off and said it was impossible it occurred during the detailing. It's automated and never happens. He then said it was probably there all along and I just didn't notice it because it was dirty when I bought it. I know it was not there, because it was right next to a dent I asked about. I would've noticed it and the car wasn't that dirty when I bought it. I really didn't appreciate just being brushed off like that. The scratch wasn't a big deal, I just wanted it addressed incase someone did it and just didn't mention it happened. I felt like it should've been mentioned. Or also entirely possible, it could've happened in the parking lot before I came to pickup my car. Not a big deal, I wasn't asking for anything, I just wanted it acknowledged. So yes, I'm happy I bought the car, I feel like it was a good deal. The woman that helped me in the service department was amazing and went above and beyond. Ali was cool. The salesman was not and his service after the fact has been rubbish. I feel like I was just a commission and as soon as the keys were in my hands, I was somebody else's problem. I won't buy a car there again. I'll go to another Honda dealership. Or Freeman, they're way nicer. The service people are super nice at Manly though. More

by Nicole D Verified Customer Verified Customer

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I got what I wanted at a good price. The paper signing in the back was super fast. The dealer was so friendly and kind. the back was super fast. The dealer was so friendly and kind. More

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I highly recommend Manly for a car purchase. Not only is the selection excellent but the staff are a great team focused on helping the buyer find the perfect fit. I had the pleasure of working with two g the selection excellent but the staff are a great team focused on helping the buyer find the perfect fit. I had the pleasure of working with two great people - Jacob Knight, the sales person and Ali Tanbakuchi, the finance manager. Both helped my dream come true! More

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Jacob was very kind and communicated effectively. In a time where it's very difficult to get a new vehicle, he helped my family and I acquire the perfect car! Thank you ! time where it's very difficult to get a new vehicle, he helped my family and I acquire the perfect car! Thank you ! More

by PPSINGH Verified Customer Verified Customer

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We made an appointment to see a specific car. When we arrived at the appointment, the salesperson was still busy with another customer, so we were unable to really see the car. We had to return the next arrived at the appointment, the salesperson was still busy with another customer, so we were unable to really see the car. We had to return the next day. We decided to purchase the car. Thus began the hours of waiting. Inside, with masks on. The salesperson could not even offer us a bottle of water. I ended up driving to a gas station to buy some. We waited even longer. Still the paperwork wasn't ready. We had to come back a third time to complete the sale. The salesperson was perfectly nice. The car is working out. i just felt like there could have been a lot better communication, hospitality, and respect for our time. More

by Rredhead Verified Customer Verified Customer

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Excellent customer service. Entrain and Jacob are very helpful. No pressure to buy right away! helpful. No pressure to buy right away! More

by GLORIATADURAN Verified Customer Verified Customer

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Great customer service! Jacob was wonderful at helping me find my perfect vehicle. The whole process from finding the car to purchasing to delivery was really efficient and professional. It was a good experi find my perfect vehicle. The whole process from finding the car to purchasing to delivery was really efficient and professional. It was a good experience and I was well taken care of! I also LOVE my car! More

by YVONNE_MEDINA Verified Customer Verified Customer

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I have bought 2 cars from Manley, not because anything was wrong with the first one I just wanted a bigger car. I did a lot of research and Manley was the cheapest, the fairest and honest. The Kia i just was wrong with the first one I just wanted a bigger car. I did a lot of research and Manley was the cheapest, the fairest and honest. The Kia i just bought had a problem with a light saying on and they fixed it and delivered it to me about 85 miles from them. The salesman Jacob Knight was great. More

by TERRYSMOOSE13 Verified Customer Verified Customer

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