Jacob Povlich
Jacob Povlich at Russ Darrow Kia of Waukesha

Jacob Povlich

Service Advisor, Assistant service manager & Dispatcher

Russ Darrow Kia of Waukesha

2141 East Moreland Boulevard
Waukesha, WI 53186

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4.6
191 Reviews

Proud husband and father. I have been employed in the dealership service for 6 years and love helping others. My hobbies include all things sci-fi and fantasy , reading and true crime.

Dealership Experience

10 yrs, 5 mos

Industry Experience

15 yrs, 5 mos

Specialties & Trainings

Professional Elite service advisor status for Kia and Nissan

4.6

191 Reviews

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191 Reviews of Jacob Povlich

May 25, 2025

Dealership Rating
Employee Rating

I really appreciate getting the work done quickly, especially with the holiday weekend coming up. More

by boehlerrobert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

May 25, 2025

Russ Darrow Kia of Waukesha responded

Robert, thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

May 23, 2025

Dealership Rating
Employee Rating

Great customer service! Skyler was able to fit me in for an oil change and a tire issue right away. The service was done quickly and correctly. I liked the video of what the More

by RICHBROWN7424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby

May 23, 2025

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

May 21, 2025

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Employee Rating

It took 346 days for my car to be ready from a warranty repair, I got my car back finally and the horn doesn't work and the AC doesn't either. One of my tires also had a side wall bubble. Angela was amaz More

by straley.pamela1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 24, 2025

Russ Darrow Kia of Waukesha responded

Pamela, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

May 21, 2025

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Very friend and efficient with good communication. Nothing else is needed… this doesn’t need to be a 15 word minimum, don’t make me feel like I’m in elementary school with this survey. More

by SMOORE0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

May 21, 2025

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

May 20, 2025

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It was great and easy making the appointment on line and was able to just drive up and hand over the keys. Staff was friendly and helpful. More

by abjfrks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

May 19, 2025

Dealership Rating
Employee Rating

It was a good experience. It didn't take long. I think the waiting room could use some work More

by DELAINAJOHNSON69
Recommend Dealer
Yes

Other Employees Tagged: Jacob Povlich

May 19, 2025

Russ Darrow Kia of Waukesha responded

Hi Delaina: Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

May 18, 2025

Dealership Rating
Employee Rating

Wonderful staff and wonderful work. They are clear about what they are going to do, what they are doing, what they did and how everything went. More

by RDRESCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela David, Skyler Battersby

May 18, 2025

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

May 17, 2025

Dealership Rating
Employee Rating

Always courteous, prompt, and show concern for customers. Up front with all issues and I love the videos More

by microchef56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Skyler Battersby, Kaitie Stehr

May 17, 2025

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

May 16, 2025

Dealership Rating
Employee Rating

Easy to get appointment, Jacob in service is great to work with. Don't like paying surcharge for credit card use, also feel enviroment surcharges are too high. More

by MARKG54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Neumann

May 17, 2025

Russ Darrow Kia of Waukesha responded

We are very happy to hear that Jacob provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

May 08, 2025

Dealership Rating
Employee Rating

I have never, and I repeat, never, had a good experience at this dealership. If there was another nearby, I would most certainly patronize it. Finding out this dealership lied to me intentionally or perhaps More

by rpalen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Skyler Battersby

May 12, 2025

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Brandon McGahee brandon.mcgahee@russdarrow.com

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