Logan Lapine

Thank you for responding, Mr. Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue Haymoor. I appreciate your acknowledgment that my cancellation requests were not processed as quickly as they should have been. However, the issue goes beyond a simple processing delay. I requested cancellation of the additional products within hours of signing and returned to the dealership the following day to complete cancellation paperwork. Despite that, the transaction proceeded without the financing being rewritten as I requested. I have retained the relevant contracts, cancellation paperwork, text messages, financing records, and communications regarding this matter. The issue is currently being reviewed through formal complaint/claim channels. I am willing to discuss a resolution, but because this matter is disputed and under review, I would prefer that any substantive communication or proposed resolution be provided in writing so there is a clear record. You are welcome to contact me through DealerRater or provide an appropriate email address for further communication. — Michael Barr More

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I purchased a new 2026 Hyundai Elantra SE from Tonkin Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable Gladstone Hyundai on June 30, 2026. I came in with a $3,000 down payment and a $2,000 Hyundai incentive. I made it clear that I needed an affordable payment and expected to finance roughly $17,000. After the purchase, I discovered that thousands of dollars in additional products had been included in the financing, including an extended warranty and protection products. These were not products I wanted to keep. Within hours of leaving the dealership on June 30, I texted the salesperson and specifically requested that the products be removed. The next day, July 1, I physically returned to the dealership and signed cancellation paperwork. I kept copies of my communications and paperwork. Despite my cancellation request, the financing went forward with the disputed products still included. The records I obtained show a RouteOne processing timestamp dated July 3, 2026—after I had already requested cancellation by text and returned to the dealership to sign cancellation paperwork. What makes this especially troubling to me is that the salesperson later communicated an amount of approximately $18,003 after the products were removed. Yet the financing was still processed with the disputed products included. I am on a fixed disability income, and affordability was extremely important to me. I repeatedly communicated what I could afford. Adding thousands of dollars to a long-term auto loan has a significant impact on the total amount financed, monthly payment, and interest paid over the life of the loan. I have tried to resolve this through the dealership and Hyundai Motor Finance. I have retained the sales documents, text messages, cancellation paperwork, financing documents, and RouteOne timestamp supporting the timeline described above. I am sharing my experience so other consumers know to carefully review every number before leaving a dealership. Do not focus only on the monthly payment. Look closely at the amount financed, every optional product, and the total cost of the loan. If you cancel anything, get the cancellation in writing, keep a copy, and verify afterward that it was actually removed from the financing. I can only speak to my own experience, but I believe consumers deserve to know what happened to me and decide for themselves whether they are comfortable doing business here. More

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I have purchased amount of cars over the years and I can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my in can't remember having such a bad experience as the one I had at tunken. From the very beginning, I sent them all the information on my trade.In my insurance, and my financial company that was going to go ahead and produce the loan. They call me several times asking me the same questions. Over and over said they were going to get the car ready.And send it down, and then there was a two or three day delay. At the end of the day, they asked again more questions from first community bank. That I deal with and said they didn't have the information.When I know full well that we had sent them.The information. My car had a small dent in the back which I took a picture of and showed it to them. And then when I got the car here to my house, their car had a couple of different areas where the paneling had come loose from the door frame and the front. When I questioned them about it, they said they did everything they could for me, and they weren't going to do anymore. Then, I should be happy at the way that they treated me through the whole process because they went out of their way. One thing I know about car dealers is that they have to sell cars.I do not have to buy them. I would not recommend this dealer to anyone. More

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I had an amazing experience working with Logan Lapine in my search for a Mercedes AMG. From the moment we connected, Logan was incredibly knowledgeable, attentive, and committed to helping me find the perfe my search for a Mercedes AMG. From the moment we connected, Logan was incredibly knowledgeable, attentive, and committed to helping me find the perfect car. He took the time to understand my preferences and guided me through the entire process, making sure I got exactly what I wanted. His professionalism and expertise really stood out, and I felt confident every step of the way. If you're looking for a seamless and stress-free car-buying experience, Logan is the person to go to! Thank you, Logan, for making my dream car a reality! More

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Logan and Mason did an amazing job helping me and tried their best to find me the best deal. Would recommend working with either!! their best to find me the best deal. Would recommend working with either!! More

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Tonkin Gladstone Hyundai is an outstanding dealership. They really care about their customers and ensure the customer is happy. The two salesmen that I had the most contact with were Will and Logan. I ha They really care about their customers and ensure the customer is happy. The two salesmen that I had the most contact with were Will and Logan. I had Logan as my initial contact, but we arrived early while Logan was busy and Will stepped up and took care of all our needs, We finally settled on a 2025 Tucson Sel that was at a dealership close by. and arrangements were made were they would apply the ceramic coating that we requested. They couldn't do it that night so they gave us a loaner for the evening. They finished the coating the next day and Logan drove our SUV the 15 miles to Hillsboro. Tonkin Gladstone Hyundai is in partnership with the Costco Auto Program and both Will and Logan are representatives for the program and arrangements were made for an excellent price for us. Tonkin Gladstone Hyundai is highly recommended. More

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My experience was extremely positive, The dealership had exactly what I was looking for. Thanks, exactly what I was looking for. Thanks, More

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Everyone we worked with on the purchase of two Ioniq 5's was incredibly helpful. These are our first EVs as an organization and they took the time to make sure we understood how all of the features work bef was incredibly helpful. These are our first EVs as an organization and they took the time to make sure we understood how all of the features work before we drove off the lot. All of our paperwork was ready when we arrived and the process was very smooth. I really appreciate the level of customer service we received. More

by Hawkins Verified Customer Verified Customer

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Very helpful in reviewing options. Willing to work on a deal that was better than competing offers Willing to work on a deal that was better than competing offers More

by . Verified Customer Verified Customer

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Great experience, no games, provided a written quote and didn’t pressure me. Good communication and helpful. didn’t pressure me. Good communication and helpful. More

by ERINCAHILL.LMT Verified Customer Verified Customer

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