Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
154 Reviews
4.8

154 Reviews

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154 Reviews of Jacob Wilson

September 16, 2026

Dealership Rating
Employee Rating

Easy to work with. The work on my truck was completed on time at the quoted price. More

by tberndt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the work on your Ford F-150 was completed on time and at the quoted price. We’re here for any future service needs. Chris Flynn General Sales Manager 262-338-3379

September 15, 2026

Dealership Rating
Employee Rating

They listened to my concerns and were attentive. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck there and recommend them to others. More

by Julie
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad we could troubleshoot that tricky intermittent issue on your F-150. Your continued trust and recommendation mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

September 15, 2026

Dealership Rating
Employee Rating

They listened to me and addressed the problem. Jacob was attentive and listened to me. They were able to figure out an intermittent and complicated problem. I will continue bringing our truck ther More

by Julie
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your comments about Jacob’s attentiveness reflect our team’s dedication to thorough diagnostics. Hearing that your Ford F-150’s intermittent issue was fully addressed is rewarding for our service department. We appreciate your recommendation and look forward to your next visit. Chris Flynn General Sales Manager 262-338-3379

September 13, 2026

Dealership Rating
Employee Rating

Jacob went above & beyond to help with my molding issues. His expertise & focus on me, the customer was outstanding... and greatly appreciated. More

by CSCHOENI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Hearing that Jacob’s expertise and dedication addressed your molding concerns means a lot to our service team. We’re pleased he could apply his skills to resolve the molding issues on your Ford Bronco. Your five-star review means a great deal to us. Chris Flynn General Sales Manager 262-338-3379

September 12, 2026

Dealership Rating
Employee Rating

Service was good and fast, but car did not get washed. full of bugs all over window. He did find me coupon for wipers More

by JOHNSONDO404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 06, 2026

Dealership Rating
Employee Rating

Great service and friendly service They do there best to get everything done and make customers happy More

by CHESTERCHEESEDOG50
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 06, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Ford Explorer was both attentive and friendly. Knowing that our efforts to complete all the work and keep you happy met your expectations means a lot to our service team. Chris Flynn General Sales Manager 262-338-3379

September 05, 2026

Dealership Rating
Employee Rating

Awesome smooth. I was very relaxed, confident, impressed Jacob had someone bring me home and pick me up. Things went well and Jaco and others were polite and profess More

by CABINCRUISER11
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Transparent communication is at the heart of how our service team operates. Knowing you felt relaxed and confident during the service on your Lincoln Nautilus is rewarding. We’re pleased Jacob could arrange your home pick-up and drop-off, and your kind words about our team’s professionalism mean a great deal to us. Chris Flynn General Sales Manager 262-338-3379

September 05, 2026

Dealership Rating
Employee Rating

Excellent experience with a fabulous salesman who went above and beyond helping us determine which vehicle we ultimately ended up purchasing. He listened to our wants and not wants, presented multiple opt More

by goetsch4
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing that our pressure-free guidance helped you choose the right vehicle is rewarding. Thank you for recommending our team, and we look forward to caring for your Ford F-150 whenever you need service. Chris Flynn General Sales Manager 262-338-3379

September 04, 2026

Dealership Rating
Employee Rating

The. whole service team are awesome, even when they are super busy they still find time to answer your questions. Jacob Wilson is the best service writer I More

by SUEWERWINSKI
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Our service team is pleased we could assist with your F-150, answering questions even during emergency visits. Your praise of Jacob and the rest of our staff shows how much responsive, friendly care matters. We’re honored to be your go-to service team for life. Chris Flynn General Sales Manager 262-338-3379

August 31, 2026

Dealership Rating
Employee Rating

Always a hassle free experience with great people! The Boucher crew are always very accommodating. More

by BMW Brothers
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Sep 01, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad each service visit for your GMC Canyon feels seamless. Knowing our team makes you feel welcome and accommodated means a lot to us. Chris Flynn General Sales Manager 262-338-3379

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