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Jacob Wilson

Overview Reviews (115) Inventory (291)

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Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8

115 Reviews

Overview Reviews (115) Inventory (291)

4.8

115 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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115 Reviews of Jacob Wilson

June 28, 2026

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Employee Rating

Horrible service. CV axle was covered under warranty because it failed 'prematurely' at 50,000 miles but a failed transmission isn't covered under warranty at the same CV axle was covered under warranty because it failed 'prematurely' at 50,000 miles but a failed transmission isn't covered under warranty at the same mileage. Car was gone for an entire month with broken promises on when it would be done, and no reimbursement for a rental vehicle. I will make sure that I or anyone I know will never do business here again. More

by EMMALONG227

Verified Customer

Recommend Dealer

Other Employees Tagged: Jacob Wilson

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June 23, 2026

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Employee Rating

Vary good work and they made sure everything was taken care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle More

by CARSON.THULL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to hear our team took care of all the details for your Ford F-250 while keeping you informed on its progress. Jacob will appreciate knowing his updates made a difference. Thank you for the five-star rating and for trusting us with your service needs. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

They knew exactly what needed to be done. Great dealership - we've been with them for 15 years. Great dealership - we've been with them for 15 years. More

by weishaus12184

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Explorer service for the past 15 years. It’s great to hear that our team, especially Jacob, knew exactly what needed to be done. We appreciate your loyalty and look forward to supporting you in the years ahead. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

Very professional and timely work. Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas More

by pdrees1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know the professional and timely service on your Ford F-150 hit the mark. Jacob and our team appreciate your enthusiastic feedback. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

Every experience I have had with the dealership regarding service has always been fantastic! Everyone is always so friendly! service has always been fantastic! Everyone is always so friendly! More

by Kzabka1981

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know that every service visit for your Ford has been fantastic and our team’s friendliness stood out. Thank you for the 5-star review. We look forward to seeing you again. Chris Flynn General Sales Manager 262-338-3379

June 19, 2026

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Employee Rating

Very nice people to work with! They do their best to get things fixed when you need it! Would definitely refer to others!! They do their best to get things fixed when you need it! Would definitely refer to others!! More

by CHESTERCHEESEDOG50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 20, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know we could get your Ford Explorer serviced when you needed it. Jacob and our team appreciate you recommending us to others. Thank you for trusting us with your vehicle. Chris Flynn General Sales Manager 262-338-3379

June 13, 2026

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Employee Rating

I have always had good service I always have had good service without having to beg for it service without having to beg for it More

by sudaschaffer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 13, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Escape service. We’re glad our team has consistently met your needs without you having to ask. Jacob and the crew look forward to supporting your Escape again. Chris Flynn General Sales Manager 262-338-3379

June 12, 2026

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Employee Rating

Very professional, kind, overall great customer service- not something you get everyday! Thanks! Considerate and took the time to explain issues. not something you get everyday! Thanks! Considerate and took the time to explain issues. More

by KJMEYER403

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 12, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s wonderful to hear Jacob and our team provided professional service and clear explanations for your Ford. We’re glad you felt valued and look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

June 11, 2026

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Employee Rating

we had to go back 3 times to get it right and now my auto start doesn't work and I'm waiting for you to call me back it's been 24 hrs start doesn't work and I'm waiting for you to call me back it's been 24 hrs More

by lindajeffords

Verified Customer

Recommend Dealer

Other Employees Tagged: Jacob Wilson

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Jun 17, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Linda, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chris Flynn General Sales Manager 262-338-3379

June 05, 2026

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Employee Rating

Purchased several new vehicles over the years. Not a pushy sales staff and excellent vehicle prep Not a pushy sales staff and excellent vehicle prep More

by CHKLINKIS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We’re grateful for your continued trust in Ford and our sales team. It’s great to hear our staff struck the right balance of attentiveness and respect, and that the vehicle prep met your expectations. Thank you for sharing your experience. Chris Flynn General Sales Manager 262-338-3379

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