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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Jacob Wilson

August 27, 2026

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Explained car service. Found an issue with my car and took time to explain issue to me More

by MOKEEFE1948
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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August 26, 2026

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I had a great experience at the dealership. Jacob Wilson was very helpful and professional. I’m very satisfied with the service. Thank you! More

by badboy1350
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 26, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing the service on your Ford F-150 met your expectations is rewarding. Jacob is pleased he could provide attentive and professional support during your visit. Your satisfaction and thoughtful feedback mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 26, 2026

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Very informative and polite and friendly person The experience was very pleasant and helpful look forward to coming back More

by SANDY.NICKEL
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 26, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing you found our service so informative, polite, and friendly means a lot to our service team. We’re glad the work on your Ford Maverick was pleasant and helpful, and we look forward to seeing you again. Chris Flynn General Sales Manager 262-338-3379

August 25, 2026

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Service was able to install a battery on short notice. Was greatly appreciated because it was a Saturday. Thanks again More

by Morganandranger
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Aug 25, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Our service department was glad to install the battery for your Ford Fusion on short notice. Knowing we could assist you on a Saturday and make things easier means a lot to us. Chris Flynn General Sales Manager 262-338-3379

August 22, 2026

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My service advisor did his job well. He was professional and courteous. The technicians did equally as good a job. When I went to pay, the two women at the cash office told me that I cou More

by Joshua
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Recommend Dealer
Yes
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Aug 24, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Joshua, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us are glad to have you as a customer. Chris Flynn General Sales Manager 262-338-3379

August 20, 2026

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• Friendly & Professional: Staff was welcoming, knowledgeable, and patient. One two three four five LOL More

by ES202
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Chris Flynn General Sales Manager 262-338-3379

August 19, 2026

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I picked up my car after hours. Very frustrated the repair took over a week. Some manager Dave was hardly helpful and did little to hear my concerns. More

by dspenner
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Aug 23, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Flynn General Sales Manager 262-338-3379

August 16, 2026

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Great job and they explained everything that was being done and what had to be done in the future More

by rmdins
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Aug 16, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your note about the detailed explanations highlights how our service department values clear communication. Knowing you feel informed about the service on your Escape and future maintenance means a lot to our team. Chris Flynn General Sales Manager 262-338-3379

August 15, 2026

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Employee Rating

Got me in for service last minute for an oil change, everything went great. John kept me informed through the process. More

by Ajlewis1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert, Monica Dewey, Emily Knope

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Aug 15, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Knowing we could fit you in last minute for your Ford F-150’s oil change and that everything went smoothly is rewarding. John is glad he could keep you informed throughout the process, and your kind words mean a lot to our service department. Chris Flynn General Sales Manager 262-338-3379

August 08, 2026

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Employee Rating

Friendly service . Clean facility. Comfortable waiting area. Reliable service. I was able to ask questions and get answers that I needed, More

by THEALIEBELT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad the service on your Ford Edge felt welcoming, and that our facility was tidy with a comfortable waiting area. It’s rewarding to know our answers met your needs and that the service was dependable. Chris Flynn General Sales Manager 262-338-3379

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