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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
90 Reviews
4.8

90 Reviews

Write a Review

90 Reviews of Jacob Wilson

May 14, 2026

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Employee Rating

Easy to work with. This is my second truck I bought from them!! I would recommend them to all. More

by MCHERN1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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May 14, 2026

Gordie Boucher Ford Lincoln of West Bend responded

It’s fantastic to see you chose us again for your Ford truck. We’re glad the process was straightforward and appreciate you recommending us to others. Jacob and our team look forward to assisting you on your next visit. Chris Flynn General Sales Manager 262-338-3379

May 09, 2026

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Polite ,everyone is helpful and Jacob made sure all the coupons were applied Thank you More

by ANNMARIE_EM2010
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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May 09, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for highlighting our team’s helpfulness and Jacob’s attention to applying your coupons. We appreciate your trust in us for the service on your Ford Escape. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 08, 2026

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Great service did an amazing job, will definitely come back to get my car serviced there again! More

by mmcou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Hebert

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May 09, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your feedback. We’re happy the team took great care of your Ford EcoSport. We look forward to servicing your vehicle again soon. Chris Flynn General Sales Manager 262-338-3379

May 08, 2026

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Employee Rating

Good visit. Efficient. Good communication. Nice waiting area. Would like to better utilize coupons as they would come up. Not necessarily at sign in. More

by STSCHUELKE
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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May 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your visit sounds like it went smoothly, and we’re glad the communication was clear and the waiting area comfortable. We appreciate your feedback on the coupon process and will share it with Jacob and the service team. Thank you for trusting us with your Ford F-150. Chris Flynn General Sales Manager 262-338-3379

May 05, 2026

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Employee Rating

Great service with a great team. Would highly recommend Gordie Boucher Ford Lincoln of West Best! More

by PAM.HELF1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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May 05, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear our team delivered excellent service on your Lincoln Nautilus. Jacob will be thrilled to know you recommend us. We look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

May 05, 2026

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Employee Rating

Well, I got there at the time I was told to come to have something put on my truck, when I got there, they asked me what I needed to have done. Did not have an order for the work that was supposed to be don More

by MARYLKIRK
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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May 06, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Mary, feel free to contact us at your convenience. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

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Employee Rating

Went good, worked out fine with Jacob. He was very informative. also, your finance person was very helpful also, More

by MKRUEPKE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 30, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Hello, thank you for the five-star rating. We’re glad Jacob and our finance team provided helpful information during your Ford F-250 service. Enjoy your Ford F-250 and let us know if we can assist you again. Chris Flynn General Sales Manager 262-338-3379

April 30, 2026

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Employee Rating

I would like to start by saying they got me scheduled quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the More

by muster.puniest-6d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert, Monica Dewey

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May 03, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Marcos Blanco, General Manager Chris Flynn General Sales Manager 262-338-3379

April 27, 2026

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Employee Rating

No surprises Work was done in a timely manner. All of my questions were answered. More

by dbodoh
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Apr 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing your positive experience. Jacob and our team are pleased the Ford Mustang service was completed promptly and that all your questions were answered. We look forward to assisting you again. Joe Hohmann Service Manager 262-338-3379

April 27, 2026

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Employee Rating

The dealer was able to repair my truck and provide a loaner vehicle during that period and Jacob was very helpful and efficient. More

by Neil25
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Apr 27, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you sharing your experience. It’s great we could repair your Ford and arrange a courtesy vehicle while it was in the shop. Jacob’s efficient assistance made a real difference. Joe Hohmann Service Manager 262-338-3379

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