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Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson | Page 10

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
161 Reviews
4.8

161 Reviews

Write a Review

161 Reviews of Jacob Wilson

March 20, 2026

Dealership Rating
Employee Rating

The work was done well and in a timely way and Jacob was very helpful and courteous and friendly More

by WESANDPAT
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Mar 20, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re delighted to hear that Jacob provided friendly and courteous assistance while completing the work on your Ford F-150 quickly and effectively. Thank you for the five-star rating, and we look forward to assisting with your next service. Joe Hohmann Service Manager 262-338-3379

March 13, 2026

Dealership Rating
Employee Rating

Awesome. It was good. Word was done on time. Coffee and chips were great! I love the black truck in the showroom!!!! More

by Kurtisboldt
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Mar 13, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We’re glad your Ford Fusion service was completed on schedule and that you enjoyed the coffee and chips. Jacob is thrilled you appreciated the black Ford truck in our showroom. Thanks for the five-star rating. Joe Hohmann Service Manager 262-338-3379

February 26, 2026

Dealership Rating
Employee Rating

Very frustrated that little help/support was provided. No answers provided to address issues Unresolved problems More

by jllackas
Recommend Dealer
No

Other Employees Tagged: Jacob Wilson

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Mar 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

February 10, 2026

Dealership Rating
Employee Rating

Mostly good. My only issue is; Technician should remove glue from old sticker off windshield. Also I didn't get a new 'next oil change' sticker installed. Althoug More

by Tgillard
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback on our service department! We look forward to sharing it with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

February 07, 2026

Dealership Rating
Employee Rating

Efficient. Friendly. Precise. Fair. Highly Recommend. I came in with a recall concern and left with a sparkling clean, optimally running vehicle. Thank you! More

by tamara7
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Jacob and our Ford service team are glad we could address your Mustang’s recall promptly and return it spotlessly clean and running at its best. We appreciate your recommendation.

February 06, 2026

Dealership Rating
Employee Rating

Great customer service! ! Jacob was very professional and attentive Definitely will be back there for my next appointments More

by rislas1978
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Feb 07, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Your kind words about Jacob’s professionalism and attentiveness during your recent Ford service are appreciated. Thank you for the five star rating. We look forward to welcoming you back for your next appointment.

January 30, 2026

Dealership Rating
Employee Rating

It was all great! Jacob was awesome and answered all the questions I had. Plus I give Jacob brownie points because he knows my type of music ?? More

by Luisagarcia555
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

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Jan 30, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

January 29, 2026

Dealership Rating
Employee Rating

My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

by amyneyhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Roy Hebert

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Jan 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

January 17, 2026

Dealership Rating
Employee Rating

They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under More

by MNROSENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Print
Jan 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

January 10, 2026

Dealership Rating
Employee Rating

They did a great job for me and kept me informed. Vehicle is running fine. More

by daveasmithers
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Print
Jan 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

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