Jacob Wilson
Jacob Wilson at Gordie Boucher Ford Lincoln of West Bend

Jacob Wilson | Page 9

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Jacob Wilson

January 29, 2026

Dealership Rating
Employee Rating

My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

by amyneyhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

January 17, 2026

Dealership Rating
Employee Rating

They did not fix my problem said it wasn’t bad enough yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under More

by MNROSENTHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Jan 21, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

January 10, 2026

Dealership Rating
Employee Rating

They did a great job for me and kept me informed. Vehicle is running fine. More

by daveasmithers
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Jan 11, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

January 08, 2026

Dealership Rating
Employee Rating

Always get me taken care of Prompt and courteous service. Always handle all arrangements with fleet company my company uses. No worries or hassle for me More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Jan 08, 2026

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

January 04, 2026

Dealership Rating
Employee Rating

Quick and easy Easy in and out. Highly recommend. I will definitely be willing to give them more of my business More

by guykari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 04, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

January 02, 2026

Dealership Rating
Employee Rating

Informative on initial call, easy to set up, and done ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy More

by Jason.weber
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Jan 02, 2026

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 12, 2025

Dealership Rating
Employee Rating

My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s More

by faragher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Gonzales, Dwight

Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 09, 2025

Dealership Rating
Employee Rating

I'm not pleased with the service I received. I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before More

by rachell116.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Monica Dewey

Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann Service Manager 262-338-3379

November 22, 2025

Dealership Rating
Employee Rating

they went above and beyond what is expected of them they also replaced a GPS chip no charge I would recommend them to anyone service department was bar none More

by tom
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Nov 22, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

November 13, 2025

Dealership Rating
Employee Rating

Always get me taken care of. Only place I will take my vehicle for maintenance More

by Bill.kumrow
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Nov 14, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

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