My concerns were not only listened to but heard and
addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased
addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased
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by amyneyhard
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Joe Hohmann
Service Manager
262-338-3379
They did not fix my problem said it wasn’t bad enough
yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under
yet! That’s crap there is somthing wrong they should have fixed it now it just going to get worse and maybe wreck somthing else and it’s still under warranty oh you guys are trying to avoid paying for the poor part in vehicle I have 13000 miles this should not be happening til about 100000 miles I really think they should of fixed it so better yet I rate you a 1 very poor protection especially under warranty! This is poor business!
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by MNROSENTHAL
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Joe Hohmann
Service Manager
262-338-3379
They did a great job for me and kept me informed.
Vehicle is running fine.
Vehicle is running fine.
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by daveasmithers
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Jan 11, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Joe Hohmann
Service Manager
262-338-3379
Always get me taken care of Prompt and courteous service.
Always handle all arrangements with fleet company my company uses. No worries or hassle for me
Always handle all arrangements with fleet company my company uses. No worries or hassle for me
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by Bill.kumrow
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Jan 08, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Joe Hohmann
Service Manager
262-338-3379
Quick and easy Easy in and out.
Highly recommend. I will definitely be willing to give them more of my business
Highly recommend. I will definitely be willing to give them more of my business
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by guykari
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.
Joe Hohmann
Service Manager
262-338-3379
Informative on initial call, easy to set up, and done
ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy
ahead of schedule Informative on initial call, easy to set up, and done ahead of schedule. Very happy
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by Jason.weber
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Jan 02, 2026 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come!
Joe Hohmann
Service Manager
262-338-3379
My car has been in the shop more than I care to remember
recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s
recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did so at a very reasonable price. They discussed my options and always made me feel like they were there to help me keep the vehicle on the road, as opposed to simply doing a job.
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by faragher
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kim Gonzales, Dwight
Dec 12, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come!
Joe Hohmann
Service Manager
262-338-3379
I'm not pleased with the service I received.
I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before
I brought my car in for an inspection, and was told the power steering hose was leaking, which I had no prior knowledge of, and no issue with before bringing it in. Upon getting my car home after a week of the shop having it, the leak was significantly worse. It was now an actual problem. I'm not sure if the tech didn't put the hose on right or what the problem was. But now I'm still waiting on my car to be finished after a week and a half, and getting any updates at all is near impossible. I've had to call and pester the staff numerous times just to be given the verbal equivalent of shrugged shoulders.
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by rachell116.turner
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Providing a positive experience is our top priority, Rachell, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Joe Hohmann
Service Manager
262-338-3379
they went above and beyond what is expected of them they
also replaced a GPS chip no charge I would recommend them to anyone service department was bar none
also replaced a GPS chip no charge I would recommend them to anyone service department was bar none
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by tom
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Nov 22, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Joe Hohmann
Service Manager
262-338-3379
Always get me taken care of.
Only place I will take my vehicle for maintenance
Only place I will take my vehicle for maintenance
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by Bill.kumrow
Verified Customer
Verified Customer
Other Employees Tagged:
Jacob Wilson
Nov 14, 2025 -
Gordie Boucher Ford Lincoln of West Bend responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Joe Hohmann
Service Manager
262-338-3379