Jacob Yeh | Page 3

Love the area for express oil change. The facility is clean and convenient! Love the new waiting area. The coffee machine was out of order though. The facility is clean and convenient! Love the new waiting area. The coffee machine was out of order though. More

by LISA.BARDON2 Verified Customer Verified Customer

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I appreciated the warm greeting when I arrived and the immediate help with check in. The lounge is always clean and comfortable. I really appreciated the thoroughness and clear explanation of what I had immediate help with check in. The lounge is always clean and comfortable. I really appreciated the thoroughness and clear explanation of what I had serviced on my Ascent, and what I needed to get repaired. I did not feel rushed. When I needed to get a loaner vehicle, that process was easy and convenient. More

by Jen Verified Customer Verified Customer

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The dealership was very thorough showing me their work with a video reviewing everything they looked at and worked on. I haven't seen them do this before but I like this new protocol. Jacob was very helpf with a video reviewing everything they looked at and worked on. I haven't seen them do this before but I like this new protocol. Jacob was very helpful and professional. More

by BARBFRANK Verified Customer Verified Customer

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This was the first time i had gotten my car serviced since I bought it. I was very pleased with the service they provided! Showed all my options and are great at communication! Told me how long i had to since I bought it. I was very pleased with the service they provided! Showed all my options and are great at communication! Told me how long i had to wait and they have a great waiting area! Great service from staff and my car runs amazing! More

by scot0553 Verified Customer Verified Customer

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Luther Bloomington Acura and Subaru has been excellent in servicing my Subaru Crosstrek.They’re excellent. in servicing my Subaru Crosstrek.They’re excellent. More

by ENTOWAH625 Verified Customer Verified Customer

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I have had my Subaru Forester serviced here ever since I bought it in 2015. The service team has always been pleasant and explained the needed service and associated costs well. bought it in 2015. The service team has always been pleasant and explained the needed service and associated costs well. More

by lkkamiri Verified Customer Verified Customer

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it went well. professional and nice waiting area. will come back for every oil change. professional and nice waiting area. will come back for every oil change. More

by sunniluke Verified Customer Verified Customer

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Friendly and helpful Service advisor,, and a very nice waiting area and amenities My only issue is with the pricing. I can’t remember ever paying more than about $35 for an oil change waiting area and amenities My only issue is with the pricing. I can’t remember ever paying more than about $35 for an oil change More

by KARNIEM Verified Customer Verified Customer

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It was harder to get an appt for a week ahead of time, but found one that fit. Jackub was a great agent. Friendly right as I drove in until he walked me out after my appt. I only had to wait for 45 mins but found one that fit. Jackub was a great agent. Friendly right as I drove in until he walked me out after my appt. I only had to wait for 45 mins, which was a GREAT!!! More

by Adaug Verified Customer Verified Customer

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The individual who took me through my repairs is to be commended. I believe his name is Jacob Wen. Extremely respectful and kind, and was easily understood. As a 66 year old woman I can tell you I have no commended. I believe his name is Jacob Wen. Extremely respectful and kind, and was easily understood. As a 66 year old woman I can tell you I have not always been shown respect dealing with car repair. He was never patronizing either, at lest in my opinion. Subaru employees over the time I’ve owned my car have been top notch. More

by mibecurtism Verified Customer Verified Customer

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