Jacque Brown | Page 25

Pleasant experience at Heritage Honda Bel Air Last week I bought a certified, pre-owned 2015 CR-V at Heritage Honda. Working with Jacque was a pleasant experience! I had been looking at similar ve Last week I bought a certified, pre-owned 2015 CR-V at Heritage Honda. Working with Jacque was a pleasant experience! I had been looking at similar vehicles on-line for about a month; you always have to do your homework. So, when I saw two CR-Vs offered at Heritage, I knew that the prices were good. In fact, the Heritage price for comparable features, age and mileage were about $1200 less than closer dealerships were offering. That made the longer drive to Bel Air worth the effort. Jacque's easy-going manner at his desk and on the test drives were appreciated. As I was leaving, after all the paperwork was completed, Jacque said that the dealership wanted to get the car to me as soon as possible (I had planned to get a ride back on the following Saturday). So they were going to deliver it to my house later in the day. That was a nice surprise! In the early evening, after the Heritage staff who normally provide this service had left work, Jacque drove the car to us himself, keeping his and the delearship's promise. Someone from Heritage could have just as easily called to say that no one was available for the delivery and asked me to stop by on Saturday, as I had originally planned. Jacque's attention to that part of the transaction impressed me! More

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Great overall experience, twice! My wife & I traded in our vehicles for two Honda Accord Hybrids, and Jacque helped us with both! We recommend Jacque Brown and Heritage Honda Bel Air, My wife & I traded in our vehicles for two Honda Accord Hybrids, and Jacque helped us with both! We recommend Jacque Brown and Heritage Honda Bel Air, and will definitely look to them in the future for our auto needs. More

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Top notch customer service Jacque Brown was an amazing salesman. He was very informative & answered all my questions, even if I asked the same question multiple times. He is not Jacque Brown was an amazing salesman. He was very informative & answered all my questions, even if I asked the same question multiple times. He is not your typical pushy salesman, which I absolutely loved. Jacque was also very knowledgeable about the car I was looking at & knew all of the different aspects of each model. He earned my business due to his personable demeanor and excellent customer service skills. Even after the sale, if I have any concerns or questions about my Pilot I can reach out to him & he doesn’t hesitate to answer my questions in a quick & timely manner. Jacque even called and wished me a happy birthday!! He definitely went above & beyond for me. Keep up the great work Jacque!!! More

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Excellent Salesman was patient and accommodating, and thoroughly answered my questions. I did not feel pressure at all.. I have already recommended him to a fr Salesman was patient and accommodating, and thoroughly answered my questions. I did not feel pressure at all.. I have already recommended him to a friend. More

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Good experience Everything was so smooth from the beginning to end. Jacque took the time to show me all aspects of the car. If he didn't know it we looked it up. Even Everything was so smooth from the beginning to end. Jacque took the time to show me all aspects of the car. If he didn't know it we looked it up. Even my permanent tags came on within two weeks. GREAT EXPERIENCE overall. More

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Awesome dealership, awesome experience. This dealership went above and beyond to accommodate my wife and I. They have been exceptional with the service since our purchase. They have made a H This dealership went above and beyond to accommodate my wife and I. They have been exceptional with the service since our purchase. They have made a Honda fan out of me for life. More

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Great fast service! Blaine P helped me figure out what kinda car would suit me and connected me to Jacque who waa able to make it happen!! I was in and out within 3.5 hou Blaine P helped me figure out what kinda car would suit me and connected me to Jacque who waa able to make it happen!! I was in and out within 3.5 hours with my new car!! Thanks Jacque! Great service! More

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First new car Jacque was wonderful to deal with. This is my first new car and we bought the 2018 Honda Odyssey XL. He was so knowledgeable about the vehicle and h Jacque was wonderful to deal with. This is my first new car and we bought the 2018 Honda Odyssey XL. He was so knowledgeable about the vehicle and helped us program everything. I typically dread the car buying process but he made it so easy! More

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Thanks Jacque, you're the best! We purchased our first Honda CR-V LX and loved it! Upon receiving an invitation to upgrade we decided to check it out and went back to Jacque who wa We purchased our first Honda CR-V LX and loved it! Upon receiving an invitation to upgrade we decided to check it out and went back to Jacque who was once again extremely knowledgeable and helpful without being pushy or overbearing-- exactly what I like when making such a big decision but we also valued his input! Thanks again so very much! More

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Lan Greer and overall buying experience When searching for a vehicle I usually expect professional and kind service, but my experiences are typically average. However, this time was differe When searching for a vehicle I usually expect professional and kind service, but my experiences are typically average. However, this time was different. I have never had a buying experience like I did with Lan Greer at Heritage Honda. I was transferred to her after my original salesman couldn't make our appointment (unexpectedly), and Lan went above and beyond and set the bar for customer service that day. She delivered more than just a new car. She rocked my socks off and I'm not exaggerating (I had to buy new socks). We conversed during idle times and I almost feel like I gained a friend. She's a special lady! All of the staff I dealt with at Heritage was polite, kind and accommodating. I had several months of communication with numerous employees, incl. management, due to unforeseen complications with a recent purchase, and I agree with the reviewer who said that Heritage keeps their promises (even those made by former employees). But above all, I have to give the most xxxxxxto Lan because she stuck with me through an exhausting day and never wavered in her service to me. As long as I buy Honda, I won't go anywhere else but to Lan Greer and Heritage in Bel Air. More

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