Jacque Brown | Page 24

Excellent customer service, empathetic to my situation I can't say enough about this dealership and Jacque Brown, my salesman. I was having a personal struggle with my credit and somehow they worked it out I can't say enough about this dealership and Jacque Brown, my salesman. I was having a personal struggle with my credit and somehow they worked it out, to get me in a new car. They went back and forth with the credit department to get this loan approved. I feel like I was given such personal service that I felt like a friend, not just a customer. More

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Great Customer Service Car buying can be confusing and difficult but it was a very pleasant experience working with Jacque who was Knowledgeable, Professional, Personable a Car buying can be confusing and difficult but it was a very pleasant experience working with Jacque who was Knowledgeable, Professional, Personable and best of all, never pushy. He worked with me to find a car that suited my life style and my budget. He answered all my questions about the vehicle and helped me with programming the car. It was the best car buying experience I've ever had, When we need another car, we'll definitely come back to Heritage. Thanks so much Jacque. More

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Made a big decision easy First and foremost, Heritage Honda gave me an incredible deal on my leased Accord and that is entirely because of Jacque Brown. He worked me with me e First and foremost, Heritage Honda gave me an incredible deal on my leased Accord and that is entirely because of Jacque Brown. He worked me with me endlessly to go through all my potential options and to get the model, color and price that I was comfortable with. Incredible dedication to his job and incredible respect for him and the dealership. Knows his stuff, and he's a great guy to work with More

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Dedication to the max & beyond It only took a few minutes with Jacque to see that he was going to do his best and get me a deal that I could do. It may have taken a 3+ visits to the It only took a few minutes with Jacque to see that he was going to do his best and get me a deal that I could do. It may have taken a 3+ visits to the management office to approve of the deal but he got it done and i’m beyond thankful for that dedication he put into getting the car I wanted. On top of that, he even went beyond and transported the color of my car from another dealership for no fee. He took care of me and got me my car for a great deal like he would for his own daughter and that’s something I will always remember. Thanks Jacque! You’re simply amazing! More

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Pleasant experience at Heritage Honda Bel Air Last week I bought a certified, pre-owned 2015 CR-V at Heritage Honda. Working with Jacque was a pleasant experience! I had been looking at similar ve Last week I bought a certified, pre-owned 2015 CR-V at Heritage Honda. Working with Jacque was a pleasant experience! I had been looking at similar vehicles on-line for about a month; you always have to do your homework. So, when I saw two CR-Vs offered at Heritage, I knew that the prices were good. In fact, the Heritage price for comparable features, age and mileage were about $1200 less than closer dealerships were offering. That made the longer drive to Bel Air worth the effort. Jacque's easy-going manner at his desk and on the test drives were appreciated. As I was leaving, after all the paperwork was completed, Jacque said that the dealership wanted to get the car to me as soon as possible (I had planned to get a ride back on the following Saturday). So they were going to deliver it to my house later in the day. That was a nice surprise! In the early evening, after the Heritage staff who normally provide this service had left work, Jacque drove the car to us himself, keeping his and the delearship's promise. Someone from Heritage could have just as easily called to say that no one was available for the delivery and asked me to stop by on Saturday, as I had originally planned. Jacque's attention to that part of the transaction impressed me! More

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Great overall experience, twice! My wife & I traded in our vehicles for two Honda Accord Hybrids, and Jacque helped us with both! We recommend Jacque Brown and Heritage Honda Bel Air, My wife & I traded in our vehicles for two Honda Accord Hybrids, and Jacque helped us with both! We recommend Jacque Brown and Heritage Honda Bel Air, and will definitely look to them in the future for our auto needs. More

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Top notch customer service Jacque Brown was an amazing salesman. He was very informative & answered all my questions, even if I asked the same question multiple times. He is not Jacque Brown was an amazing salesman. He was very informative & answered all my questions, even if I asked the same question multiple times. He is not your typical pushy salesman, which I absolutely loved. Jacque was also very knowledgeable about the car I was looking at & knew all of the different aspects of each model. He earned my business due to his personable demeanor and excellent customer service skills. Even after the sale, if I have any concerns or questions about my Pilot I can reach out to him & he doesn’t hesitate to answer my questions in a quick & timely manner. Jacque even called and wished me a happy birthday!! He definitely went above & beyond for me. Keep up the great work Jacque!!! More

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Excellent Salesman was patient and accommodating, and thoroughly answered my questions. I did not feel pressure at all.. I have already recommended him to a fr Salesman was patient and accommodating, and thoroughly answered my questions. I did not feel pressure at all.. I have already recommended him to a friend. More

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Good experience Everything was so smooth from the beginning to end. Jacque took the time to show me all aspects of the car. If he didn't know it we looked it up. Even Everything was so smooth from the beginning to end. Jacque took the time to show me all aspects of the car. If he didn't know it we looked it up. Even my permanent tags came on within two weeks. GREAT EXPERIENCE overall. More

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Awesome dealership, awesome experience. This dealership went above and beyond to accommodate my wife and I. They have been exceptional with the service since our purchase. They have made a H This dealership went above and beyond to accommodate my wife and I. They have been exceptional with the service since our purchase. They have made a Honda fan out of me for life. More

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