All right Everything was all right.
Jacqueline was on point & knew her job.. She's great.
Jacqueline was on point & knew her job.. She's great.
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by dawnmeno2
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 27, 2026 -
Spitzer Kia Cleveland responded
Dawn, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jacqueline and our team here at Spitzer Kia Cleveland.
Efficient, communicative and loved the video of the car
being inspected. Jacqueline is super helpful and friendly ... she's awesome!
being inspected. Jacqueline is super helpful and friendly ... she's awesome!
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by RAINY7624
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 15, 2026 -
Spitzer Kia Cleveland responded
We’re delighted to hear that the video inspection of your Kia kept you informed and helped everything go smoothly. Jacqueline will be thrilled to know you appreciated her friendly, helpful approach. Thank you for trusting us with your Kia.
Great My experience was great, thanks to Jackie, she was
absolutely amazing, answered all my questions, made what was needed to be was taken care of, she was wonderful
absolutely amazing, answered all my questions, made what was needed to be was taken care of, she was wonderful
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by HC
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 14, 2026 -
Spitzer Kia Cleveland responded
We’re thrilled by your five-star rating and honored you chose us for your Kia Sorento service. Jacqueline is delighted she could answer all your questions and ensure everything was handled smoothly. Please let us know whenever you need future assistance.
Great, except sales people coming into the waiting area.
Came to get my car repaired not to purchase a car. This is the 2nd time I came to spitzer and this occurred. It's annoying. That area should be off l
Came to get my car repaired not to purchase a car. This is the 2nd time I came to spitzer and this occurred. It's annoying. That area should be off limits.
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by dhall729
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 06, 2026 -
Spitzer Kia Cleveland responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Clean,courteous, and friendly.
Everything was professionally handled and the car came back cleaner than when we drove in
Everything was professionally handled and the car came back cleaner than when we drove in
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by Fisherman
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2026 -
Spitzer Kia Cleveland responded
Thank you for sharing your experience. We’re glad our team handled your Kia Forte service professionally and returned it in pristine condition. Please let us know if there’s anything else we can do for you.
I brought my van in for an oil change, and that was done
in a very timely matter Jackie even vacuumed out my van for me, which was a hot mess. Everybody in the service department was polite, respectful, and
in a very timely matter Jackie even vacuumed out my van for me, which was a hot mess. Everybody in the service department was polite, respectful, and friendly. I had no issues, no problems. If you're giving out raises this year, Jackie deserves double.
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by Cathy mlady
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 03, 2026 -
Spitzer Kia Cleveland responded
Thank you for bringing your Kia Carnival in for service. We’re delighted Jacqueline could freshen up your van and that our team treated you with respect and friendliness every step of the way. We look forward to helping keep your Carnival running smoothly on your next visit.
I've been in a customer of Spitzer KIA for the past 14
years. I've leased many cars; with my most recent being a purchase. Top quality service and friendly staff.
years. I've leased many cars; with my most recent being a purchase. Top quality service and friendly staff.
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by Sheila Sheppard
Service Price Transparency
Apr 02, 2026 -
Spitzer Kia Cleveland responded
What a milestone to have you with us for 14 years. We’re glad our team provided top quality service and friendly support during your recent purchase, and we appreciate your continued trust in your Kia.
Very nice service fast honest and transparent Would
recommend to a friend or family member
recommend to a friend or family member
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by andrew.mansour
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Apr 01, 2026 -
Spitzer Kia Cleveland responded
We’re thrilled our honest, efficient service for your Kia EV9 hit the mark. Your recommendation means a great deal. We’d be honored to welcome your friends and family for their next visit.
Was able to get me in quick even though I didn't have an
appointment scheduled. Very detailed in the step by step process.
appointment scheduled. Very detailed in the step by step process.
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by Aaronjwyant
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Mar 31, 2026 -
Spitzer Kia Cleveland responded
Thank you for sharing your experience getting in quickly without an appointment and receiving a clear, step-by-step explanation. Jacqueline and our service team are pleased to hear the detailed process was helpful. Enjoy your Kia Soul and let us know if there’s anything else we can do for you.
Took care of issue all covered by warranty!
It was a pleasure to work with Jacqueline!
It was a pleasure to work with Jacqueline!
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by THESKIFAM
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
Mar 27, 2026 -
Spitzer Kia Cleveland responded
We’re delighted Jacqueline handled your Kia warranty repair so smoothly. Thank you for sharing your experience. We’re here if you need any further service.
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