I have lease.
Engine blew at 1100 something miles. Not 100,000, but 1100. They got me new engine. They gave car back. I drive car again.
Engine blew at 1100 something miles. Not 100,000, but 1100. They got me new engine. They gave car back. I drive car again.
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by AMYB9183
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Damian is my guy
Jun 04, 2026 -
Spitzer Kia Cleveland responded
Thank you for sharing how we handled your Kia Sorento engine replacement at just over 1,100 miles. We’re glad the new engine is performing well and that you’re back on the road. Please let us know if you need any further assistance.
Professional, fast, polite service.
Would definitely recommend to others. I came to change the mirror and didn't have to wait much, it was taken care of real quick. Thank you.
Would definitely recommend to others. I came to change the mirror and didn't have to wait much, it was taken care of real quick. Thank you.
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by Roman_han
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
May 31, 2026 -
Spitzer Kia Cleveland responded
We appreciate you taking the time to let us know about the quick and polite mirror replacement on your Kia Carnival. It’s great to know our team delivered professional and fast service. Thank you for recommending us to others.
Courtesy and polite!
Keep me informed on the process See you in 1500 miles for an oil change
Keep me informed on the process See you in 1500 miles for an oil change
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by R.rebar45
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
May 30, 2026 -
Spitzer Kia Cleveland responded
We’re glad Jacqueline and our team provided polite, informative service for your Kia Sportage. Thanks for trusting us, and we look forward to seeing you in 1500 miles for your next oil change.
Lady at check out was especially pleasant as were Jim
Parsons and Caleb Caudillo. ????
Parsons and Caleb Caudillo. ????
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by mitrengrub
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
May 23, 2026 -
Spitzer Kia Cleveland responded
We’re delighted to hear the checkout experience and our service crew left you so pleased. Thank you for the 5-star review for your Kia Sedona, and we look forward to assisting you again.
Simple and easy to work with Jacqueline was great, very
pleasant, and ensured I was updated throughout the process.
pleasant, and ensured I was updated throughout the process.
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by guygreller
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
May 17, 2026 -
Spitzer Kia Cleveland responded
We’re delighted Jacqueline provided a smooth experience and kept you updated throughout the process. It’s great to know your Kia Forte service went quickly and easily. Thanks for the fantastic review.
Great service provided.
Great customer service and communication by my see advisor. Everything was great!
Great customer service and communication by my see advisor. Everything was great!
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by Jake5585
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2026 -
Spitzer Kia Cleveland responded
Thank you for sharing your experience with Jacqueline and our service team. We’re glad to hear your Kia Sportage received the care and communication you expected. We look forward to assisting you again.
Wonderful and fast service.
I always take my car there for service. Pricing is reasonable.
I always take my car there for service. Pricing is reasonable.
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by BVIEW524
Verified Customer
Verified Customer
Service Price Transparency
May 15, 2026 -
Spitzer Kia Cleveland responded
We appreciate you choosing us for your Kia Carnival service. We’re pleased to know our quick service and reasonable pricing stood out to you. We look forward to assisting you again.
Good service.
..expensive but good. The service is first rate and the popcorn is very good.
..expensive but good. The service is first rate and the popcorn is very good.
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by agpfilms22
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2026 -
Spitzer Kia Cleveland responded
Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Spitzer Kia Cleveland.
Jacqueline was absolute amazing and happy person to deal
with!! Jacqueline made the appointment so much better
with!! Jacqueline made the appointment so much better
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by mccropp74
Verified Customer
Verified Customer
Other Employees Tagged:
Jacqueline Bernald
May 11, 2026 -
Spitzer Kia Cleveland responded
It’s wonderful to hear Jacqueline’s cheerful approach made your Kia Sorento appointment so much better. Thank you for trusting us to service your vehicle. We look forward to welcoming you back.
Liked the video of my car when it was getting serviced.
.i got the report on the things my car needs but since im on a budget was also glad there was no pressure since I need to save up first.
.i got the report on the things my car needs but since im on a budget was also glad there was no pressure since I need to save up first.
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by Smporcello
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
Spitzer Kia Cleveland responded
We’re glad the video of your Sorento’s service was helpful. It’s great to hear the inspection report was clear and that you felt no pressure while planning your next steps. Whenever you’re ready to address those items, just let us know.
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