Jacqueline Bernald
Jacqueline Bernald at Spitzer Kia Cleveland

Jacqueline Bernald

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.8
55 Reviews
4.8

55 Reviews

Write a Review

55 Reviews of Jacqueline Bernald

May 30, 2026

Dealership Rating
Employee Rating

Professional, fast, polite service. Would definitely recommend to others. I came to change the mirror and didn't have to wait much, it was taken care of real quick. Thank you. More

by Roman_han
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

May 31, 2026

Spitzer Kia Cleveland responded

We appreciate you taking the time to let us know about the quick and polite mirror replacement on your Kia Carnival. It’s great to know our team delivered professional and fast service. Thank you for recommending us to others.

May 30, 2026

Dealership Rating
Employee Rating

Courtesy and polite! Keep me informed on the process See you in 1500 miles for an oil change More

by R.rebar45
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

May 30, 2026

Spitzer Kia Cleveland responded

We’re glad Jacqueline and our team provided polite, informative service for your Kia Sportage. Thanks for trusting us, and we look forward to seeing you in 1500 miles for your next oil change.

May 23, 2026

Dealership Rating
Employee Rating

Lady at check out was especially pleasant as were Jim Parsons and Caleb Caudillo. ???? More

by mitrengrub
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

May 23, 2026

Spitzer Kia Cleveland responded

We’re delighted to hear the checkout experience and our service crew left you so pleased. Thank you for the 5-star review for your Kia Sedona, and we look forward to assisting you again.

May 22, 2026

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Employee Rating

I love this dealership, great service I highly recommend spitzer kia. My service advisor Arielle was the best. More

by paultmlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Spitzer Kia Cleveland responded

Thank you for your enthusiastic recommendation. We’re glad Ariella took such good care of you and that your Kia Sportage service met your expectations. If we can assist you further, just let us know.

May 17, 2026

Dealership Rating
Employee Rating

Simple and easy to work with Jacqueline was great, very pleasant, and ensured I was updated throughout the process. More

by guygreller
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

May 17, 2026

Spitzer Kia Cleveland responded

We’re delighted Jacqueline provided a smooth experience and kept you updated throughout the process. It’s great to know your Kia Forte service went quickly and easily. Thanks for the fantastic review.

May 16, 2026

Dealership Rating
Employee Rating

Great service provided. Great customer service and communication by my see advisor. Everything was great! More

by Jake5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Spitzer Kia Cleveland responded

Thank you for sharing your experience with Jacqueline and our service team. We’re glad to hear your Kia Sportage received the care and communication you expected. We look forward to assisting you again.

May 15, 2026

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Employee Rating

Wonderful and fast service. I always take my car there for service. Pricing is reasonable. More

by BVIEW524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Spitzer Kia Cleveland responded

We appreciate you choosing us for your Kia Carnival service. We’re pleased to know our quick service and reasonable pricing stood out to you. We look forward to assisting you again.

May 12, 2026

Dealership Rating
Employee Rating

Good service. ..expensive but good. The service is first rate and the popcorn is very good. More

by agpfilms22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost

May 13, 2026

Spitzer Kia Cleveland responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Spitzer Kia Cleveland.

May 11, 2026

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Employee Rating

Jacqueline was absolute amazing and happy person to deal with!! Jacqueline made the appointment so much better More

by mccropp74
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Bernald

May 11, 2026

Spitzer Kia Cleveland responded

It’s wonderful to hear Jacqueline’s cheerful approach made your Kia Sorento appointment so much better. Thank you for trusting us to service your vehicle. We look forward to welcoming you back.

May 08, 2026

Dealership Rating
Employee Rating

Liked the video of my car when it was getting serviced. .i got the report on the things my car needs but since im on a budget was also glad there was no pressure since I need to save up first. More

by Smporcello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

May 08, 2026

Spitzer Kia Cleveland responded

We’re glad the video of your Sorento’s service was helpful. It’s great to hear the inspection report was clear and that you felt no pressure while planning your next steps. Whenever you’re ready to address those items, just let us know.

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