Jacquelyn Orozco-Contrer

Great Service Department. I just wish Royal Moore had a car wash then it would be the greatest! I just wish Royal Moore had a car wash then it would be the greatest! More

by mikesilveira6 Verified Customer Verified Customer

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Jacquelyn was super amazing to work with in the service department. She made us feel like family from the time we got to the dealership to get our car checked in for service. She also made sure that she w department. She made us feel like family from the time we got to the dealership to get our car checked in for service. She also made sure that she went over everything that was going to happen during our service that day. We will be back to this dealership again. More

by Watermelon26 Verified Customer Verified Customer

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We were very satisfied with this visit to Royal Moore. Our concern about having to pay for the broken pins holding the seat casing was taken care of by the dealership. The dealership agreed that it should Our concern about having to pay for the broken pins holding the seat casing was taken care of by the dealership. The dealership agreed that it should be covered by the warranty. We appreciate the dealership listening to us and rectifying this issue. More

by Kzukebruton Verified Customer Verified Customer

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Your employees are very friendly and helpful and the service work you did on our Mazda 6 was excellent. Also, the new upgrades to your GMC/Mazda building were done very nice. Thanks for all that added c service work you did on our Mazda 6 was excellent. Also, the new upgrades to your GMC/Mazda building were done very nice. Thanks for all that added comfort in your building. More

by DaveUSCG Verified Customer Verified Customer

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Everything was quick and easy from check in to pickup. I was kept up to date throughout the service. I was kept up to date throughout the service. More

by the_lane_family Verified Customer Verified Customer

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Easy scheduling of service. Plenty of choices for date and time. Done in timely fashion. Plenty of choices for date and time. Done in timely fashion. More

by brupipe Verified Customer Verified Customer

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Jackie is very helpful and supportive to fix our long-time deferred maintenance issues. We keep working on our car maintenance with her for a while. Looking forward to having our car in better sha long-time deferred maintenance issues. We keep working on our car maintenance with her for a while. Looking forward to having our car in better shape! More

by rwsilvia Verified Customer Verified Customer

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Ok want to sell things before services are due. For profit not for the owner. They tried selling me tires early still had at least 2/32 left on them. When asked what the tire rating mileage on the For profit not for the owner. They tried selling me tires early still had at least 2/32 left on them. When asked what the tire rating mileage on the tires were they didn’t know. This is a car a year old. I paid for oil changes in a package that they had to go back and find. They wanted to charge me and would have gladly took my money if I didn’t point this out. I will not be coming back here except for oil changes and recalls. As for my tires and brakes I’ll go to less swab. At least they will tell me they would be selling me a tire early but it’s a better tire and just not a brand name. More

by travertribe22 Verified Customer Verified Customer

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The process and the people were outstanding. The only reason I didn’t give max stars was the lack of a car wash. The only reason I didn’t give max stars was the lack of a car wash. More

by hkoshak57 Verified Customer Verified Customer

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One does not typically expect the service department to be a source of delight. And yet here we are. Jacquelyn was polite, professional, and kept me informed throughout the whole process with a consistency be a source of delight. And yet here we are. Jacquelyn was polite, professional, and kept me informed throughout the whole process with a consistency that I can only describe as refreshing. She also took the initiative to suggest ride arrangements and was genuinely helpful in seeing them through, back and forth, without any burden falling on me. It is the sort of consideration that distinguishes good service from merely adequate service, a distinction, I am glad to report, she understands well. I shall be requesting her by name on every future visit, and I recommend you do the same. More

by Rodrigo Martin Verified Customer Verified Customer

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