Jade Hilliard | Page 25

Air bag replacement Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Tucson Subaru Service as it is not convenient to where I live. But depending on how my current auto service provider handles the oil leak that was to have been taken care of last January, I may be back. My visit to your site was positive, staff were friendly and I really appreciate the loaner. More

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Always a good experience. Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to r Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to return to this dealership for service. More

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Routine Service Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the opportunity to ask questions. She stated the service would be an hour to an hour and 15 minutes. An hour later my car was ready. One of the most pleasant dealerships I've encountered. Steve More

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Please work on your shuttle service communication I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take l I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take longer than I thought which was not a problem at all. They offered me a shuttle and gave me a ride home. They told me once my car was complete they would put me on a shuttle board for a ride. A long story short, I waited 2 hours and called once requesting an ETA. I was given no answers and ended up getting my own ride to the dealer. Upon arrival, the service person states they sometime use Uber. Uber was never offered to me, they were not very apologetic and still did not have an answer as to why they could not give me an ETA or anything. I hope my next experience is better because I won't own a car with a crappy service department. More

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Oil change Fantastic service. I had some concerns about the lifetime left on some of my fluids. Instead of trying to make me perform the service right away, they Fantastic service. I had some concerns about the lifetime left on some of my fluids. Instead of trying to make me perform the service right away, they checked said fluids and reported they still had life left in them. Would recommend anyone to go here for service. More

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Great Service The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and serv The service representative, Jade, is outstanding. Very professional, knowledgeable and pleasant. Great service. Appointments taken on time and service completed in a timely manner. Very happy with Tucson Subaru. More

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Always Helpful when you need them Drove car out of driveway only to discover left tire flat as a pancake. Local gas station owner recommended I switch to spare and take immediately to Drove car out of driveway only to discover left tire flat as a pancake. Local gas station owner recommended I switch to spare and take immediately to Subaru dealership as tire under warranty. Receptionist able to squeeze me in immediately. Service rep Jade Hilliard did super job of explaining hows, and whys of necessary servicing. All services completed in record time so I could make another appointment. Very happy! More

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Pleasant & Efficient Jade is always so pleasant and efficient to work with. I always request working with her. The diagnosis and solution for the repair on my car were e Jade is always so pleasant and efficient to work with. I always request working with her. The diagnosis and solution for the repair on my car were explained clearly. I am happy with the service. More

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Quick to handle problems Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was gi Several weeks ago I posted a negative review after I had a bad experience with the service dept. In this experience my car was undrivable and I was given a car by the dealership to drive while the part was on back order. I was given less than 24 hours notice to return the car on a week day when I was at work, and things were said to me that were very unprofessional. When I let the dealership know about this situation they responded to my concerns the night of my review being written and after business hours. They were extremely quick to work out a plan that fit my work schedule and the repair. I was actually called by the service manager and given an apology for the things that were said the next day. On the day that I picked up my car Ken Murch, my sales professional, met me outside and walked me over to the service center to pick up my car and talk to the service team. I was called again the next day by the dealership to make sure my problem was fixed and everything was handled accordingly. I think it's impossible for a business to handle every situation well, but I was extremely impressed with how quickly and efficiently my problem was fixed and will continue to use this dealership for my future purchases. More

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Insurance claim work I dealt with Jade throughout the process of getting my 2017 Forester repaired. There were setbacks from my insurance company, their estimator viewed I dealt with Jade throughout the process of getting my 2017 Forester repaired. There were setbacks from my insurance company, their estimator viewed the wrong side of the car suspension. I commend Jade on how patiently and professionally she kept me aprised of the repair work. Big thank you. Amanda More

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