Jade Hilliard | Page 24

On the mark I always have had a good experience with service at our Tucson Subaru dealer. You make getting my car serviced a stress free experience. It is great I always have had a good experience with service at our Tucson Subaru dealer. You make getting my car serviced a stress free experience. It is great that I can trust you with my Subaru. More

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A CONCERN ABOUT THE QUALIITY OF SERVICE WORK Purchased 2015 Subaru WRX, 30SEP14, and I L*O*V*E this car ! Have appreciated and enjoyed my encounters with personnel cited below ! BUT, Purchased 2015 Subaru WRX, 30SEP14, and I L*O*V*E this car ! Have appreciated and enjoyed my encounters with personnel cited below ! BUT, unfortunately there has developed in my mind a concern about the quality of Service Work. An email to Rocky, Loren, Gregg, and Jade will soon be sent. --- Jon B. Wang, M.D. More

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Prompt service Easy to get an appointment and service was performed under estimate and completed in a timely manner. Service Tech was friendly and efficient. Waiting Easy to get an appointment and service was performed under estimate and completed in a timely manner. Service Tech was friendly and efficient. Waiting area is comfortable. More

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Impromptu oil change Jade, was very helpful and informative when I show up with out an appointment, I appreciate the good service!! The checklist overview of the cars stat Jade, was very helpful and informative when I show up with out an appointment, I appreciate the good service!! The checklist overview of the cars status is a good explanation of the upkeep of maintainence. Thank you Mark Horan More

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Prompt professional service The service staff at Tucson Subaru are knowledgeable, courteous and professional. My service advisor, Jade Hilliard, was all the above and more. The l The service staff at Tucson Subaru are knowledgeable, courteous and professional. My service advisor, Jade Hilliard, was all the above and more. The lounge area was very comfortable. More

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CONSISTENTLY EXCELLENT SERVICE Tucson Subaru provides consistently excellent service: Jade is always professional, friendly and helpful. Dennis did an outstanding job trouble shooti Tucson Subaru provides consistently excellent service: Jade is always professional, friendly and helpful. Dennis did an outstanding job trouble shooting and correcting my Outback's problem. Best service wait area I've ever experienced.The charging area for electronics helps make the wait time productive. I always enjoy the lounge areas variety of coffees, creamers, cookies and fruit. Tucson Subaru is a consistent winner, and so are their customers. (Always fun to see Jack McVey again too - a sales rep who listens and finds best match for you. Thanks again, Jack!) Nancy Weiss More

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Air bag replacement Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Worked with Jade Hilliard and she was understanding, very gracious and thorough considering I have a 2007 Outback with some issues. I have never used Tucson Subaru Service as it is not convenient to where I live. But depending on how my current auto service provider handles the oil leak that was to have been taken care of last January, I may be back. My visit to your site was positive, staff were friendly and I really appreciate the loaner. More

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Always a good experience. Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to r Jade made sure I received the correct service according to my service plan and was friendly, efficient, and professional as always! Will continue to return to this dealership for service. More

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Routine Service Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the Jade was timely,efficient, professional, and with a sense of humor. being a routine service there was not much to explain but Jade made sure I had the opportunity to ask questions. She stated the service would be an hour to an hour and 15 minutes. An hour later my car was ready. One of the most pleasant dealerships I've encountered. Steve More

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Please work on your shuttle service communication I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take l I have been very happy with my Subaru purchase. Yesterday I took my car in for its first service. I was completely unsatisfied. It was going to take longer than I thought which was not a problem at all. They offered me a shuttle and gave me a ride home. They told me once my car was complete they would put me on a shuttle board for a ride. A long story short, I waited 2 hours and called once requesting an ETA. I was given no answers and ended up getting my own ride to the dealer. Upon arrival, the service person states they sometime use Uber. Uber was never offered to me, they were not very apologetic and still did not have an answer as to why they could not give me an ETA or anything. I hope my next experience is better because I won't own a car with a crappy service department. More

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