Jaedan Carrero | Page 3

All the Staff at Liberty Honda very Helpful and Professional.4th Vehicle purchased from them-Extremely Satisfied Professional.4th Vehicle purchased from them-Extremely Satisfied More

by THOMASGORDON57 Verified Customer Verified Customer

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Louis was personable and very informative. Spent just enough time with us during the initial meeting and meetings thereafter. Spent just enough time with us during the initial meeting and meetings thereafter. More

by GDUCHESNE Verified Customer Verified Customer

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Very professional. 3rd vehicle I have leased from them Survey getting annoying. I like dealing with them or wouldn't keep coming back. 3rd vehicle I have leased from them Survey getting annoying. I like dealing with them or wouldn't keep coming back. More

by GWARNKE1157 Verified Customer Verified Customer

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.Always willing to go on and beyond to help you out in any way possible. Not my first visit or last. Thank you for all the help. any way possible. Not my first visit or last. Thank you for all the help. More

by ECHEVARRIA_MARCOS Verified Customer Verified Customer

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I had a great experience. There was no pressure and all of the staff at liberty were a pleasure to work with. There was no pressure and all of the staff at liberty were a pleasure to work with. More

by LCTINE Verified Customer Verified Customer

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I lease a 2023 Honda Pilot Elite from Liberty. I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel I own a 2024 Honda Pilot Elite from Executive. The 2023 needed: - Two recalls to be addressed, both of which included safety with the fuel line connection. - The lights with the trailer hitch we’re not working with the 2023 pilot, but we’re working with the 2024 pilot, therefore I had concluded that the trailer electrical needed to be serviced. - The wireless charging pad was working very well with the 2024 pilot, but not with the 2023 pilot. I had concluded that the charging pad needed service. I had tried to get an appointment for a couple weeks. I would call and either get put on hold or prompted to leave my number for a call back, both options were computer generated. I finally got an appointment, then needed to cancel for a family emergency. I couldn’t get through to them for the same reason, and left a message cancelling. Several more weeks had gone by after that with multiple attempts each week to get in touch. I’d leave messages and wait on hold for a half hour at a time. I got fed up and called the sales department and asked them to patch me through. I spoke to the manager. He had me leave a message with him for the service manager to call me back. A week later, and still no contact. I called sales again and left a message for the manager. The service manager finally called back. He was nice, apologetic, and was able to make an appointment for me for the following Tuesday. Monday night, I drop the car off after hours with the dropbox. Tuesday morning, I get a call from the service department. They were very confused as to why they received my car and paperwork in the dropbox. I said it was because I had an appointment, and had described the work that needed to be done. they said they had no record of my appointment, but we’re going to try and squeeze me in that day. In regards to the charging pad, the service tech had asked me what kind of phone I have. I responded that I have an iPhone. He said that the charging pads have issues with iPhones, and made it sound like they weren’t interested in fixing it. I insisted that they fixed it as my phone charged fine on the 2024 pilot. They agreed. I got a call in the afternoon saying that the work is completed. There was a loan fuse with the trailer electrical, which they fixed. They had also inquired about doing 30,000 mile service on the vehicle, and I expressed gratitude in the offer, but the declined the service as I will be going elsewhere for that, given my experience with this service center. They also mentioned that their diagnostics had shown an issue with the charging pad, and they were going to replace it. It had to be shipped overnight, so they gave me the option to leave my vehicle overnight or make another appointment. I was afraid of scheduling another appointment because of their track record with my previous appointments. I told them they can keep it overnight and do the service in the morning for the charging pad. They said that everything would be free of charge, including the fuse for the trailer electrical. I had offered to pay for the fuse, and expressed gratitude for their service. They ended up not charging me for anything. When it was time to pick up the vehicle, they said it was a good thing. We replaced the charging pad because I only had 5000 miles left where it would be under warranty. Overall, the experience was long and disappointing. Over the course of the several weeks and trying to get in touch for an appointment, my odometer was ticking away with mileage, and I was fearful that by the time I got an appointment, my warranty would be void. The sales department on the other hand gave me a great experience when I lease my 2023 pilot there. Well, I would go back to the sales department in a heartbeat, I will not be returning to the service department for future service on my vehicles. More

by Rob Verified Customer Verified Customer

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Professional, knowledgeable, and friendly! We had a great experience! Would recommend to any one who needs a vehicle ! We had a great experience! Would recommend to any one who needs a vehicle ! More

by BEARDOWN845 Verified Customer Verified Customer

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Jaeden, Antonio, Caitlin, Rocky, Justin, and Erin. All were total PROS!! We love our new Pilot. All were total PROS!! We love our new Pilot. More

by markmck14 Verified Customer Verified Customer

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Very friendly and informative, nonpushy sales staff. Did not try to sell us anything we were not looking to buy. Excellent communication throughout the entire process. Did not try to sell us anything we were not looking to buy. Excellent communication throughout the entire process. More

by STARWISH7 Verified Customer Verified Customer

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Liberty Honda is one of the best dealer ship you can find these days in buying a new car these days in buying a new car More

by Charmaine henry Verified Customer Verified Customer

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