Jaime Zamora | Page 11

INFINITI of South Bay responded

Thank you so much for your wonderful review! We truly appreciate your loyalty and trust over the past five years. Jamie and the entire Southbay team are honored to have you as part of our Southbay family. We're thrilled you feel at home with us, your comfort and satisfaction mean everything. We look forward to continuing to provide you with the best service and care for many more years to come! Thanks again! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this excellent review about your experience! Providing great service and attention to detail is something we take great pride in, and we're so glad that it showed. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to serving you again in the future! Have a great weekend! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Brad, I have asked Jaime to call you concerning your bumper hitch, and we apologize if we missed this during your visit. Please let me know of you need anything else, we are here to serve you. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your kind words! We’re so happy that every team member you interacted with was helpful and efficient. Creating a clean, welcoming environment is something we take pride in, and it means a lot to know it made a difference in your visit. We truly appreciate you and look forward to seeing you again! Check back on our website for service specials for your next visit! Best regards, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for bringing your Q50 in and for sharing such kind feedback! We’re so glad to hear that Andre took great care of you. He truly is a valued member of our team and is always going the extra mile. It's wonderful to know your experience was pleasant, and we look forward to welcoming you back for your next visit! See you soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Jacquetta, Thank you so much for taking the time to leave such a positive five-star review for your recent service visit at INFINITI of South Bay! We are thrilled to hear that you consistently experience great customer service and appreciate the timely completion of your vehicle's service when you visit us. It's our goal to provide every customer with an exceptional and efficient experience, and your feedback lets us know we're on the right track. We truly value your loyalty and appreciate you choosing INFINITI of South Bay for your service needs. We look forward to seeing you again for your future service appointments. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi TIKISKABRO, Thank you so much for your fantastic five-star review of your recent service visit at INFINITI of South Bay! We're delighted to hear that you had a positive experience, especially picking up your car right at closing time. We truly appreciate you highlighting Eddie's exceptional customer service – his personable nature, engaging attitude, and extensive knowledge about your car, even at the end of his shift, are qualities we value highly. We'll be sure to pass along your kind words to him. It’s our goal to provide outstanding service to every customer, regardless of the time. We're glad to know we met your expectations. We look forward to serving you again at INFINITI of South Bay! Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to share your fantastic five-star experience at INFINITI of South Bay! We are thrilled to hear that you had an "all-around great experience" from check-in to check-out and that you enjoyed the loaner car. It's wonderful to know that our team, including service advisors Edson, Jaime, and Felix, contributed to making your visit such a positive one. Providing a seamless and enjoyable service experience is our top priority, and your feedback confirms that our efforts are making a difference. Thank you again for your kind words. We truly appreciate your business and look forward to welcoming you back to INFINITI of South Bay for any future service needs. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello Ms. Walton, We sincerely apologize that you are experiencing the check engine light issue again after multiple visits. We understand your frustration. We want to thoroughly investigate why this issue persists and find a definitive solution for you. Please contact me directly at 320-325-5555 at your earliest convenience so we can schedule a follow-up appointment. We would like to bring your vehicle back in, at your convenience, to perform a more in-depth diagnosis and ensure the problem is resolved. We appreciate your patience. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hey There! Awesome! ✨ Thanks for the 5-Star love! We're excited to hear you appreciated the royal treatment – oil change, car wash, and those tips to keep your ride in top-notch shape! That's exactly what we're all about at INFINITI of South Bay! Hearing you'll be back for future work totally makes our day! We're committed to keep bringing that great and honest customer service you mentioned. Thanks again for the fantastic review! We're looking forward to seeing you next time! All the best, Carlos Robles Service Manager INFINITI of South Bay