Jaime Zamora | Page 10

INFINITI of South Bay responded

Thank you so much for your review! We're glad to hear Jaime provided professional and knowledgeable service, and that he kept you well-informed throughout your visit. At INFINITI of South Bay, we aim to be as transparent as possible with our customers, so you always feel confident in the service your vehicle receives. Your trust means a lot to us, and we’ll be sure to share your kind words with Jaime. We look forward to seeing you again! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

NAKIERAMC, Thank you very much for this feedback. Our process is to have all vehicles detailed before the next client. And, we ensure that all loaner vehicles have at least a half a tank of gas before going back out. With the name left on this review, we cannot track back the day and time that this happened, but all we can collectively imagine is that we provided a loaner to quickly accommodate you without running it through our normal process. Thank you for brining this to our attention so that we can review your experience with our service team. It is our goal to provide and exceptional client experience to each and every client, and your feedback will help us in doing so. Thank you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the amazing review, Alma! We’re lucky to have team members like Jaime, Edson, and the rest of our service and front desk crew. They truly care about making your experience smooth from start to finish. We're glad we could keep you updated, get you where you needed to go, and return your vehicle feeling better than ever. We’ll be sure to pass along your shout-outs. Thanks again for being part of the Infiniti of South Bay family! See you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for leaving this review about your service experience with us here at Infiniti of South Bay! We're glad to hear your recent visit was just as positive as your past experiences, consistency and clear communication are exactly what we strive for. Thank you for your loyalty and continued trust in us! We look forward to taking great care of you again at your next visit! Don't forget to check our website for service deals and specials next time you stop by. Thanks! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this review! It truly means a lot to us that you had such a positive experience. We take great pride in delivering professional, excellent customer service, and it’s wonderful to know it made a difference for you. Thank you for trusting us and for being willing to recommend us to your friends and colleagues! Don't forget to check back on our website for service specials for your next visit. See you soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the kind words! I’m so glad you had a pleasant experience with us. Our team takes pride in keeping our customers informed and making sure you feel taken care of every step of the way. We truly appreciate you choosing Infiniti of South Bay, and we look forward to providing you with the same exceptional service on your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for the incredible review! It’s truly humbling to be referred to as "General Kelvin," but I have to say, the real credit goes to Mike Molles and our entire team. We pride ourselves on delivering top-notch service, and it’s always a pleasure to see the smiles on our customers' faces as they drive off happy with their new vehicles. Mike’s passion for “fighting for your mobile freedom” is unmatched, and I’m proud to have him on the "front lines" with me. That's a good idea about the Platinum Key Fob! Thanks again for your loyalty and for being a valued part of the Infiniti of South Bay family, we can’t wait to serve you again! Thanks again, Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this five-star review! We’re thrilled you had an excellent experience and that Jaime was able to make everything run smoothly for you. Timely service and great communication are what we strive for, and it’s great to know that Jaime exceeded your expectations. Thanks for choosing INFINITI of South Bay and we look forward to serving you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing feedback, Binaa! We’re honored to be the Infiniti dealer you trust and choose. It’s wonderful to hear that our team was able to answer all your questions and make you feel confident throughout the process. Providing a welcoming and pressure-free experience is something we take great pride in! We can’t wait to welcome you back whenever you need anything, whether it’s for a new vehicle or service. Thanks again for being part of our Southbay family! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay